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Director Solar Call Center Jobs in California (NOW HIRING)

Semper Solaris

Call Center Agent

El Cajon, CA · On-site

$25 - $30/hr

Call Center Agent Semper Solaris is the fastest growing leader in the Residential Solar Installation industry, and we are looking for a motivated Call Center Agent to join the team! Our commitment to ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Be the direct liaison for the call center staff union. * Act as the direct liaison with the client for the call center and its employees. * Be "on call" during all hours of the call center operations ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Be the direct liaison for the call center staff union. * Act as the direct liaison with the client for the call center and its employees. * Be "on call" during all hours of the call center operations ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Be the direct liaison for the call center staff union. * Act as the direct liaison with the client for the call center and its employees. * Be "on call" during all hours of the call center operations ...

Westeasthub Llc

Call Center Receptionist

Yorba Linda, CA · On-site

$21/hr

In this role, you will answer incoming calls, direct inquiries, and proactively make outbound calls ... Previous experience in a receptionist or call center role is a plus * Excellent verbal and written ...

Westeasthub Llc

Call Center Receptionist

Yorba Linda, CA · On-site

$21/hr

In this role, you will answer incoming calls, direct inquiries, and proactively make outbound calls ... Previous experience in a receptionist or call center role is a plus * Excellent verbal and written ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA ... direct impact. If you're driven, upbeat, and ready to grow with a winning team, apply today!

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Director Solar Call Center information

What does a director solar call center do?

A Director of a Solar Call Center oversees the daily operations and strategic direction of the call center that handles customer inquiries and sales related to solar energy products and services. They are responsible for managing staff, ensuring customer satisfaction, implementing training programs, and achieving performance goals. Additionally, they work to optimize processes, monitor key performance indicators, and collaborate with sales and technical teams to drive growth and efficiency in the solar sector.

What are the key skills and qualifications needed to thrive as a director solar call center?

To thrive as a Director Solar Call Center, you need strong leadership skills, deep knowledge of solar industry processes, and experience in call center operations, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as Six Sigma or PMP are commonly required. Exceptional communication, problem-solving abilities, and the capacity to motivate teams are crucial soft skills for this role. These skills ensure efficient operations, high customer satisfaction, and the ability to drive continuous improvement in a competitive renewable energy market.

What are some common challenges faced by a director solar call center, and how can they be effectively addressed?

A Director of a Solar Call Center often encounters challenges such as managing high call volumes during peak seasons, maintaining up-to-date product knowledge among agents, and ensuring consistent customer satisfaction. To address these, it's important to implement robust training programs, utilize advanced call center technology to streamline workflows, and foster open communication within the team. Regular performance reviews and clear goal-setting also help in identifying areas for improvement and motivating staff to deliver their best.

What is the difference between Director Solar Call Center vs Solar Customer Service Manager?

AspectDirector Solar Call CenterSolar Customer Service Manager
ResponsibilitiesOversees call center operations, strategy, and team managementManages customer service team, handles escalations, improves service quality
CredentialsExperience in call center management, industry knowledgeCustomer service experience, industry familiarity
Work EnvironmentCall center setting, leadership roleCustomer service department, client interaction
Industry UsageCommonly used in large solar companies and energy providersUsed across solar firms focusing on customer support

The Director Solar Call Center focuses on strategic leadership and overall call center operations, while the Solar Customer Service Manager handles day-to-day customer interactions and service quality. Both roles require industry knowledge and customer service experience but differ in scope and responsibilities.

What are the most commonly searched types of Solar Call Center jobs in California?

The most popular types of Solar Call Center jobs in California are:

What cities in California are hiring for Director Solar Call Center jobs?

Cities in California with the most Director Solar Call Center job openings:

Director Solar Call Center jobs near you
Infographic showing various Director Solar Call Center job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

Call Center Agent

Semper Solaris

El Cajon, CA • On-site

$25 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Agent

Semper Solaris is the fastest growing leader in the Residential Solar Installation industry, and we are looking for a motivated Call Center Agent to join the team! Our commitment to excellence has earned us an industry-wide reputation for being one of the top Solar and Roofing companies in California.

Summary

Under the general direction of the Call Center Supervisor, the appointment coordinating team converts warm leads into appointments. Schedule consultation appointments from Solar, Roofing, HVAC or Battery inquiries and perform a variety of phone and administrative duties. The ideal candidate enjoys sales, motivated by hard work and high earning potential, dedicated and a team player.

Employee Benefits

  • In-office work required for performance, team building and training.
  • Competitive Hourly Rate + Commissions with Bonus potential and Cash Spiffs!
  • Full benefits package includes Medical, Dental, Vision, 401k, Voluntary Life & AD&D
  • Life insurance, HSA, and access to Semper's employee assistance program
  • Paid sick and vacation time
  • Career path opportunities for top performers

Responsibilities:

  • Call prospects and start up conversations with decision makers
  • Answer all incoming calls, return missed calls/voice mails, answer emails, chats and texts, and respond to inquiry emails promptly
  • Schedule appointments via email/phone/text
  • Accurately enter data into Excel and Salesforce
  • Accurately ascertain and record all lead sources (web/radio/word of mouth, etc.)
  • Must be a problem solver and solution finder
  • Must have great enthusiasm with fast and efficient computer skills
  • Other tasks as requested by management
  • No cold calling!

Qualifications:

  • High school diploma or GED required
  • Microsoft Excel: Able to organize, format and calculate data with formulas
  • Microsoft Outlook: Able to compose, send, and organize email
  • Microsoft Word: Able to create, edit and design various type of documents using different styles, layouts and media
  • Salesforce experience a plus
  • Ability to schedule meetings, manage incoming and outgoing phone calls
  • Ability to learn and apply new software & programs
  • High accuracy rate and speed in Data Entry
  • Proficient in English, bilingual in Spanish a plus

Work schedule: Monday – Saturday 8am-4:30pm (PST), Sundays 9am-6pm (PST) weekends are required

Job type: Full time position

Pay: $25-$30 per hour - with $1,000 Sign-on-Bonus to be paid in $500 after completing 8 weeks training $500 after 6 months of employment. PLUS uncapped commission additional bonus potential

Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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