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Director Solar Call Center Jobs in Utah (NOW HIRING)

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

As the Director of Call Center Operations, you will own the systems, people-readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You will ...

Andersen

Call Center Agent

Salt Lake City, UT · On-site

$16/hr

Call Center Representatives manage both inbound and outbound phone traffic, are responsible for setting window and door consultations, and directing incoming calls to the appropriate department. Call ...

Renewal by Andersen

Call Center Agent

Salt Lake City, UT · On-site

$16/hr

Call Center Representatives manage both inbound and outbound phone traffic, are responsible for setting window and door consultations, and directing incoming calls to the appropriate department. Call ...

Andersen

Call Center Team Lead

Salt Lake City, UT · On-site

$20 - $22/hr

... direct support for call center and sales teams as needed. -Answer and screen inbound and outbound phone calls. Take customer calls and provide accurate, satisfactory answers to their queries, needs ...

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All JobsSolar Call Center JobsDirector Solar Call Center JobsDirector Solar Call Center Jobs in Utah

Director Solar Call Center information

What does a director solar call center do?

A Director of a Solar Call Center oversees the daily operations and strategic direction of the call center that handles customer inquiries and sales related to solar energy products and services. They are responsible for managing staff, ensuring customer satisfaction, implementing training programs, and achieving performance goals. Additionally, they work to optimize processes, monitor key performance indicators, and collaborate with sales and technical teams to drive growth and efficiency in the solar sector.

What are the key skills and qualifications needed to thrive as a director solar call center?

To thrive as a Director Solar Call Center, you need strong leadership skills, deep knowledge of solar industry processes, and experience in call center operations, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as Six Sigma or PMP are commonly required. Exceptional communication, problem-solving abilities, and the capacity to motivate teams are crucial soft skills for this role. These skills ensure efficient operations, high customer satisfaction, and the ability to drive continuous improvement in a competitive renewable energy market.

What are some common challenges faced by a director solar call center, and how can they be effectively addressed?

A Director of a Solar Call Center often encounters challenges such as managing high call volumes during peak seasons, maintaining up-to-date product knowledge among agents, and ensuring consistent customer satisfaction. To address these, it's important to implement robust training programs, utilize advanced call center technology to streamline workflows, and foster open communication within the team. Regular performance reviews and clear goal-setting also help in identifying areas for improvement and motivating staff to deliver their best.

What is the difference between Director Solar Call Center vs Solar Customer Service Manager?

AspectDirector Solar Call CenterSolar Customer Service Manager
ResponsibilitiesOversees call center operations, strategy, and team managementManages customer service team, handles escalations, improves service quality
CredentialsExperience in call center management, industry knowledgeCustomer service experience, industry familiarity
Work EnvironmentCall center setting, leadership roleCustomer service department, client interaction
Industry UsageCommonly used in large solar companies and energy providersUsed across solar firms focusing on customer support

The Director Solar Call Center focuses on strategic leadership and overall call center operations, while the Solar Customer Service Manager handles day-to-day customer interactions and service quality. Both roles require industry knowledge and customer service experience but differ in scope and responsibilities.

What are the most commonly searched types of Solar Call Center jobs in Utah?

The most popular types of Solar Call Center jobs in Utah are:

Director Solar Call Center jobs near you

Call Center Director

Serenity Mental Health Centers

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Call Center Director
At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.
As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.
Responsibilities
  • Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations.
  • The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states.
  • Proven ability to foster well-balanced sales and patient centric outcomes.
  • Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
  • Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
  • Leverage data to monitor, evaluate, and improve complex processes and workflows.
  • Establish and exceed key department metrics, performance standards, and operating policies.
  • Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
  • Build and scale the Customer Care function as the organization continues rapid expansion across the US.
  • Foster a culture of compassion, accountability, and excellence aligned with Serenity's mission and values.

Qualifications
  • 6-10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred.
  • Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
  • Strong ability to identify, coach, and measure critical competencies and performance metrics.
  • Genuine passion for supporting individuals struggling with mental health challenges.
  • Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
  • Alignment with Serenity's mission and ability to translate it into operational priorities.
  • Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
  • Excellent customer service, communication, and problem-solving skills.
  • Comfortable communicating and collaborating with professionals at all levels.
  • Ability to travel as business needs requires, currently averages 1 week per month.

Benefits
  • Competitive pay
  • Medical, dental, and vision insurance (Serenity covers 90% of the premium)
  • Life insurance
  • Flexible Spending Account (FSA)
  • Paid time off, Sick pay, and 401(k)
  • 10 paid major holidays
  • Bi-weekly paid team treats & lunches
  • Onsite fitness center

Who We Are
Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief-even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people.
We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.

Apply