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Director Solar Call Center Jobs (NOW HIRING)

GO Rentals

Call Center Director

Newport Beach, CA · On-site

$175K - $225K/yr

Call Center Director - Luxury Automotive Rental GO Rentals Driven to Exceed Palm Springs, CA or Newport Beach, CA (On-site) • Full-Time • Leadership $175,000.00 -$225,000.00 Plus performance ...

Spruce Power

Sr. Call Center Manager

Houston, TX · On-site

... of solar energy to over 83,000 customers, is the nation's #1 independent residential solar ... The Sr. Call Center Manager reports directly to the Director of Customer Experience and partners ...

Advisors Excel

Call Center Sales Director

Lenexa, KS

Call Center Sales Director Department: Advisors Excel Reporting to: President of National Lead Generation Location: Lenexa, KS or Topeka, KS - Onsite Overview: This isn't a "maintain the machine" job.

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members ... Experience in roofing, construction, restoration, home services, HVAC, solar, or related industries ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

MTM LLC

Director of Call Center Operations

Colts Neck, NJ · On-site

$75K - $225K/yr

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

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How much do director solar call center jobs pay per year?

As of Jul 22, 2026, the average yearly pay for director solar call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Director of a Solar Call Center do?

A Director of a Solar Call Center oversees the daily operations and strategic direction of the call center that handles customer inquiries and sales related to solar energy products and services. They are responsible for managing staff, ensuring customer satisfaction, implementing training programs, and achieving performance goals. Additionally, they work to optimize processes, monitor key performance indicators, and collaborate with sales and technical teams to drive growth and efficiency in the solar sector.

What is the difference between Director Solar Call Center vs Solar Customer Service Manager?

AspectDirector Solar Call CenterSolar Customer Service Manager
ResponsibilitiesOversees call center operations, strategy, and team managementManages customer service team, handles escalations, improves service quality
CredentialsExperience in call center management, industry knowledgeCustomer service experience, industry familiarity
Work EnvironmentCall center setting, leadership roleCustomer service department, client interaction
Industry UsageCommonly used in large solar companies and energy providersUsed across solar firms focusing on customer support

The Director Solar Call Center focuses on strategic leadership and overall call center operations, while the Solar Customer Service Manager handles day-to-day customer interactions and service quality. Both roles require industry knowledge and customer service experience but differ in scope and responsibilities.

What are some common challenges faced by a Director of a Solar Call Center, and how can they be effectively addressed?

A Director of a Solar Call Center often encounters challenges such as managing high call volumes during peak seasons, maintaining up-to-date product knowledge among agents, and ensuring consistent customer satisfaction. To address these, it's important to implement robust training programs, utilize advanced call center technology to streamline workflows, and foster open communication within the team. Regular performance reviews and clear goal-setting also help in identifying areas for improvement and motivating staff to deliver their best.

What are the key skills and qualifications needed to thrive as a Director Solar Call Center, and why are they important?

To thrive as a Director Solar Call Center, you need strong leadership skills, deep knowledge of solar industry processes, and experience in call center operations, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as Six Sigma or PMP are commonly required. Exceptional communication, problem-solving abilities, and the capacity to motivate teams are crucial soft skills for this role. These skills ensure efficient operations, high customer satisfaction, and the ability to drive continuous improvement in a competitive renewable energy market.
What cities are hiring for Director Solar Call Center jobs? Cities with the most Director Solar Call Center job openings:
What are the most commonly searched types of Solar Call Center jobs? The most popular types of Solar Call Center jobs are:
What states have the most Director Solar Call Center jobs? States with the most job openings for Director Solar Call Center jobs include:
Director Solar Call Center jobs near you
Call Center Director

Call Center Director

GO Rentals

Newport Beach, CA • On-site

$175K - $225K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Go Rentals rating

6.1

Company rating: 6.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

131st of 150 rated vehicle equipment hire

Job description

Call Center Director - Luxury Automotive Rental
GO Rentals Driven to Exceed
Palm Springs, CA or Newport Beach, CA (On-site)• Full-Time• Leadership
$175,000.00 -$225,000.00 Plus performance bonus!
Where 5-star service starts with our people
At GO Rentals, the journey begins long before our guests slide behind the wheel. We are the only Official Elite Rental Car Company recognized by the Forbes Travel Guide - the team trusted to deliver luxury vehicles planeside at private jet terminals and at the most celebrated five-star resorts in the country. With nearly 1,000 team members across 32 states, we've built our reputation on one promise: every interaction should feel as effortless and elevated as the cars we provide.
That promise lives or dies at first contact - and that's where you come in.
We're looking for a **Call Center Director** to take full ownership of our reservation teams and reimagine what a contact center can be for a luxury brand. This isn't about managing call queues. It's about architecting the moment a guest decides to choose GO Rentals, and making sure that moment is unmistakably five-star.
Why this role is different
Most contact-center leaders inherit a playbook. You'll write ours. This is a high-impact, high-visibility role with a clear mandate: stabilize and scale our reservation operations, then build a standardized, data-driven, AI-enabled model that becomes the gold standard across the organization. You'll have the autonomy to make the judgment calls and the executive support to back them.
If you're energized by the idea of turning inbound demand into loyal guests - and building the operating model that empowers a team to do it consistently, at scale, with genuine warmth - keep reading.
What you'll do
  • Own the guest's first impression. Lead our reservation teams to convert inbound demand with best-in-class, five-star guest experience on every call, chat, and email.
  • Stabilize, then scale. Bring operational rigor to day-to-day performance while building the structure and staffing model to grow without losing the personal touch.
  • Build the future operating model. Stand up a standardized, data-driven, AI-enabled contact-center framework - workflows, technology, QA, and metrics - that scales across the company.
  • Lead with data. Define and own the KPIs that matter (conversion, service level, CSAT, occupancy, retention) and use them to coach, forecast, and continuously improve.
  • Develop the team. Hire, mentor, and inspire supervisors and agents; create a culture where service excellence and accountability go hand in hand.
  • Partner across the business. Collaborate with operations, revenue, fleet, marketing, and technology to keep the guest experience seamless from booking to keys-in-hand.

Be part of something extraordinary.Why GO Rentals
Join the **only Forbes Travel Guide-recognized** Official Elite Rental Car Company - a brand synonymous with luxury and white-glove service.
A founder's-mandate role with real ownership, executive visibility, and the freedom to build.
A growing national company (nearly 1,000 employees, 32 states) with a tight-knit, service-obsessed culture.
Competitive base salary, performance bonus, and a comprehensive benefits package.
Ready to drive the standard?
If you're a contact-center leader who pairs operational rigor with a true passion for guest experience, we'd love to meet you. **Apply today** and help us make every first impression a five-star one.
Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.
Full-Time Employee Company Benefits
  • Medical
  • Dental-Low and Vision are paid 100% by the employer
  • $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
  • Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
  • Employee Assistance Program
  • Pharmacy Discount Programs through CVS & Good RX
  • Health Support Programs for Maternity, Hinge Health, Life Balance, Gym & Health Coaching, Natural Products & Services, GoodRx, Teledoc, and more!
  • 401(k) Retirement Program
  • 2 Weeks of accrued Vacation with a cash-out program after 1st year
  • Generous Sick and Safe accrued time off program
  • Paid Holidays
  • Paid Birthday off
  • Cell Phone Pay of $40.00 a Month for hourly employees
  • $1,000.00 Referral Bonus Program for hourly employees
  • Employee Discounts for Auto Rentals (Friends & Family)
  • Employee Wholesale Auto Purchase Program
  • Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
  • Access to a full library of hundreds of online professional career training courses, from sales to software and nearly everything in between

Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state, and local laws.
Required Qualifications
  • Bachelor's degree in business, operations, hospitality, or a related field, or equivalent experience.
  • 7+ years of contact-center / call-center leadership experience, including 3+ years managing managers or multiple teams.
  • Demonstrated success in stabilizing and scaling inbound reservation, sales, or guest-service operations.
  • Proven track record of improving conversion / close rates and service levels while maintaining a premium customer experience.
  • Strong command of call center metrics, workforce management/labor forecasting, and performance management.
  • Experience building reports and dashboards (e.g., Power BI) and using data to drive decisions.
  • Excellent leadership, coaching, and communication skills, with the ability to interact effectively with senior leadership.
  • Ability to work on-site at a call center in Palm Springs, CA or Newport Beach, CA, and to travel to other call center locations as needed

Preferred Qualifications
  • Experience in luxury, hospitality, travel, private aviation, or premium automotive services.
  • Experience in standing up knowledge bases, LMS / training programs, or AI-assisted support tools.
  • Experience evaluating, selecting, or implementing call center technology platforms, including telephony / contact-center tools, CRM, reservation management systems, and AI-assisted workflow or agent tools. Familiarity with Paycom a plus.
  • Experience designing representative incentive and compensation programs.
  • Experience leading multi-site and on-site teams.

**Not an exhaustive list of requirements and Go Rentals reserves the right to alter, eliminate, or add responsibilities at any time.

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