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Director Service Operations Jobs in Sutton, MA (NOW HIRING)

Baird Consulting Group

Director of Operations

Dudley, MA · On-site

$150K - $210K/yr

Director of Operations Work Hours: 40 hours per week Reports To: Chief Executive Officer (HSWoA CEO ... and service environment. Occasional travel to corporate headquarters or supplier sites may be ...

Puttshack

Director of Operations

Boston, MA · On-site

This role manages a multi-faceted, high volume, full-service bar & restaurant, and event space ... The Director of Operations will be accountable for team leadership and development, achieving ...

Tenet Health

Market Operations Director

Worcester, MA · On-site

The Director will manage the Manager(s) of Market Operations and will oversee the activities in the market practices including physician human resources requirements, customer service, customer ...

Whoop

Director, Clinical Operations

Boston, MA · On-site

As the Director, Clinical Operations, you will lead the clinical operations function responsible ... service providers, establishing scalable governance frameworks, performance metrics, and escalation ...

Tenet Health

Market Operations Director

Worcester, MA · On-site

The Director will manage the Manager(s) of Market Operations and will oversee the activities in the market practices including physician human resources requirements, customer service, customer ...

Tenet Health

Market Operations Director

Worcester, MA · On-site

$110K - $166K/yr

The Director will manage the Manager(s) of Market Operations and will oversee the activities in the market practices including physician human resources requirements, customer service, customer ...

Cooley LLP

Director of IP Operations

Boston, MA

Together with the Director of Client Accounts and IP Services management, recommend and implement improvements to billing processes * Lead practice, policies and procedures trainings and related ...

Cooley

Director of IP Operations

Boston, MA

Together with the Director of Client Accounts and IP Services management, recommend and implement improvements to billing processes * Lead practice, policies and procedures trainings and related ...

Vrtx

Director, Marketing Operations

Boston, MA

$180K - $270K/yr

The Director, Marketing Operations, Promotional Materials Management will lead Vertex's centralized ... The role will also oversee coordinator services, including a team of five FTEs, and serve as a key ...

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Showing results 21-40

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Sutton, MA

Director Service Operations information

See Sutton, MA salary details

$35.5K

$112.6K

$187.6K

How much do director service operations jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director service operations in Sutton, MA is $112,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,900.00 and $141,600.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What job categories do people searching Director Service Operations jobs in Sutton, MA look for?

The top searched job categories for Director Service Operations jobs in Sutton, MA are:

What cities near Sutton, MA are hiring for Director Service Operations jobs?

Cities near Sutton, MA with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Sutton, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $112,552 per year, or $54.1 per hour.

Director of Operations

Baird Consulting Group

Dudley, MA • On-site

$150K - $210K/yr

Full-time

Posted 7 days ago

Job description

Position: Director of Operations

Work Hours: 40 hours per week

Reports To: Chief Executive Officer (HSWoA CEO)

Location: Dudley, MA

FLSA Status: Exempt

Compensation Range: $150,000 – $210,000 annual base salary

Incentive Compensation: Eligible for variable income bonus based on company and individual performance

Position Summary

The Director of Operations provides strategic and hands-on leadership for all Production and internal logistics functions at Henke Sass Wolf of America (HSWoA). The role is accountable for operational performance across Safety, Quality, Delivery, Cost, and People.

As a member of the site leadership team, the Director of Operations drives sustainable performance through implementation of Just-in-Time principles (Takt, Flow, Pull, Zero Defects) and develops a high-accountability culture focused on execution and continuous improvement.

Essential Duties and Responsibilities

Operational Performance & Execution

·    Own and deliver measurable improvements in throughput, on-time-delivery, turnaround-time and cost.

·    Establish and sustain a daily management system with meaningful KPIs and accountability to implement countermeasures to stay on track.

·    Lead structured problem-solving across functions; develop capability within the team.

·    Align capacity planning, staffing and scheduling with customer demand.

·    Standardize and continuously improve processes to ensure predictable performance.

·    Drive implementation of flow-based/value-stream operations.


 

Regulatory and Quality Compliance

·    Ensure operations comply with FDA QSR (21 CFR Part 820) and ISO 13485.

·    Maintain training discipline, documentation accuracy, and audit readiness.

·    Support the Quality Management Team during audits, inspections, and management reviews as the Operations representative.

Leadership and Culture

·    Lead, coach and develop Production Managers and Team Leaders.

·    Foster ownership, urgency, transparency and cross-functional collaboration.

·    Translate company strategy into clear operational priorities.

·    Build a culture of accountability and continuous improvement.

·    Develop leadership capability within the operations organization by mentoring managers and building succession strength for critical roles.

Key Performance Indicators

·    Repair throughput (units/day)

·    On-Time Delivery (OTD) and Turnaround Time (TAT)

·    Direct labor productivity and material usage variance

·    Warranty return rate

·    Inventory accuracy and material availability

·    Audit readiness and training compliance

·    Employee engagement and leadership development

Qualifications

·    Operations Management, Business, Engineering, or a related field, or equivalent progressive leadership experience in manufacturing or regulated production operations. Minimum five years of progressive experience in production or operations management within a regulated manufacturing or medical-device environment.

·    Demonstrated success leading change.

·    Strong analytical, problem-solving, and communication skills.

·    Proven ability to manage multiple priorities and lead through change.

·    Working knowledge of FDA QSR and ISO 13485 standards.

Work Environment

On-site leadership presence is required in a regulated medical-device production and service environment. Occasional travel to corporate headquarters or supplier sites may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Training Requirements

  • Job training according to the current Training Plan.
  • Ongoing training for continual improvement.
  • General Safety, GMP, and OSHA training as required.

EEO and Equal Pay Statement

Henke Sass Wolf of America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

We comply with all applicable pay-transparency, fair-employment, and equal-pay laws, including the Massachusetts Equal Pay Act and the Massachusetts Pay Transparency Law. Compensation decisions are based on job-related factors such as skills, experience, and internal equity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.