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Director Service Operations Jobs in Kent, WA (NOW HIRING)

Certus Pest Inc.

Manager, Operations

Puyallup, WA · On-site

$90K/yr

Lead daily service operations to ensure safe, compliant, and efficient execution of routes and services. * Provide field leadership by directing technicians, conducting ride-alongs, and inspecting ...

Marriott

Director of Operations

Seattle, WA · On-site

Analyzes service issues and identifies trends. Makes and executes the necessary decisions to keep ... Leading Operations and Department Teams Champions the brand's service vision for product and ...

Marriott

Director of Operations

Seattle, WA · On-site

Analyzes service issues and identifies trends. Makes and executes the necessary decisions to keep ... Leading Operations and Department Teams Champions the brand's service vision for product and ...

Uw

DIRECTOR, WORKDAY OPERATIONS

Seattle, WA · On-site

The Director for Workday Operations (WO) reports to the Associate Vice President for Data ... The position provides leadership for Workday Coordination Services (WCS), which ensures centralized ...

Compass Group

Director Dining Services

Seattle, WA · On-site

* We have an opening for a Director of Dining Services position. * Location: Seattle, WA * Schedule ... Provide leadership and direction for all food service operations, including dining services ...

Compass Group

Director Dining Services

Seattle, WA · On-site

* We have an opening for a Director of Dining Services position. * Location: Seattle, WA * Schedule ... Provide leadership and direction for all food service operations, including dining services ...

Compass Group

Director Dining Services

Seattle, WA · On-site

* We have an opening for a Director of Dining Services position. * Location: Seattle, WA * Schedule ... Provide leadership and direction for all food service operations, including dining services ...

Sodexo Live!

Director Operations SodexoLive

Seattle, WA

$89K - $115K/yr

We are seeking an experienced Director of Operations to join us at T-Mobile Park, home of the ... Knowledge of food safety and alcohol service standards with relevant certifications. * Proficiency ...

New

Sodexo

Director Operations SodexoLive

Seattle, WA · On-site

$89K - $115K/yr

We are seeking an experienced Director of Operations to join us at T-Mobile Park, home of the ... Knowledge of food safety and alcohol service standards with relevant certifications. * Proficiency ...

New

Stonebridge Companies

Director of Operations

Seattle, WA · On-site

$140K - $150K/yr

Director of Operations Location: Seattle, WA FLSA: Exempt Status: Full-time Reports to: General ... Liaise with department heads to coordinate services and ensure guest satisfaction. * Conduct ...

Stonebridge Companies

Director of Operations

Seattle, WA · On-site

$140K - $150K/yr

Director of Operations Location: Seattle, WA FLSA: Exempt Status: Full-time Reports to: General ... Liaise with department heads to coordinate services and ensure guest satisfaction. * Conduct ...

Sodexo

Director Operations SodexoLive

Seattle, WA · On-site

$89K - $115K/yr

We are seeking an experienced Director of Operations to join us at T-Mobile Park, home of the ... Knowledge of food safety and alcohol service standards with relevant certifications. * Proficiency ...

New

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Showing results 21-40

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Kent, WA

Director Service Operations information

See Kent, WA salary details

$38.4K

$121.6K

$202.6K

How much do director service operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director service operations in Kent, WA is $121,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,200.00 and $153,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What job categories do people searching Director Service Operations jobs in Kent, WA look for? The top searched job categories for Director Service Operations jobs in Kent, WA are:
What cities near Kent, WA are hiring for Director Service Operations jobs? Cities near Kent, WA with the most Director Service Operations job openings:
Director Service Operations jobs near you

Manager, Operations

Certus Pest Inc.

Puyallup, WA • On-site

$90K/yr

Other

Re-posted 4 days ago

Job description

Description

Purpose

Oversee and drive operational excellence by ensuring service teams deliver high-quality pest control solutions, meet production goals, and provide exceptional customer experiences. This role exists to ensure technicians are scheduled, supported, and equipped to meet customer demand, while maintaining compliance, safety, and operational efficiency..

Key Contributions

  • Lead daily service operations to ensure safe, compliant, and efficient execution of routes and services.
  • Provide field leadership by directing technicians, conducting ride-alongs, and inspecting work quality.
  • Support sales team in achieving monthly and quarterly sales targets.
  • Manage operational performance, including production targets, inventory, and cost controls.
  • Resolve escalated customer issues and ensure timely, effective follow-up.
  • Support recruiting, onboarding, and training of service professionals.
  • Partner with branch leadership on employee relations, performance management, and attendance.
  • Ensure fleet, equipment, and tools are maintained in safe, operational condition.
  • Oversee payroll accuracy, expense controls, and adherence to pricing and sales guidelines.
  • Ensure compliance with all state, federal, and company policies and regulations.

Success Metrics

  • Resolve =95% of escalated service issues within 48 hours.
  • Maintain =98% accuracy in operational reporting, compliance documentation, accountability, and workflow submissions.
  • Ensure team members meet weekly route completion and sales targets.
  • Maintain zero repeat escalations for the same issue within a 30-day period.
  • Maintain =90% fleet and inventory readiness with zero preventable safety incidents.

Growth Impact

  • Accelerates revenue capture by reducing service gaps and ensuring operational coverage.
  • Protects compliance through accurate documentation, background checks, and adherence to hiring and safety standards.
  • Drives scalability by building efficient, repeatable processes for high-volume, field-based operations.
  • Strengthens culture and retention by ensuring hiring quality, responsiveness, and positive team engagement.

Capabilities & Strengths

  • Collaboration & Communication: Builds trust with team members and customers through clear, effective communication and partnership.
  • Problem-Solving & Decision-Making: Demonstrates sound judgment in resolving customer and operational issues, and adapts to changing priorities.
  • Leadership & Cultural Alignment: Provides in-the-field leadership, models company values, and fosters a culture of safety, compliance, and excellence.

Requirements

Required Qualifications

  • High School diploma or equivalent with 5 years of proven driving experience.
  • Minimum of 5 years' experience in service industry or service management.
  • Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Preferred Qualifications

  • General Household Pest and Rodent Control License or Pest Control Operator Certification.
  • Experience in multi-state, high-growth, or field-based environments.
  • Advanced knowledge of pest control industry practices, safety, and compliance.


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