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Director Service Operations Jobs in Irmo, SC (NOW HIRING)

Kenco

Service Technician II

Columbia, SC · On-site

Maintains regular communication with site managers, supervisors, and operations leaders regarding ... Self-motivated, self-directed, highly responsible, and able to work both independently and as part ...

Walgreens

Pharmacy Operations Manager

West Columbia, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Walgreens

Pharmacy Operations Manager

Columbia, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Walgreens

Pharmacy Operations Manager

Irmo, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Walgreens

Pharmacy Operations Manager

Irmo, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Clean Harbors

Field Service Project Manager

Lexington, SC · On-site

$75K - $85K/yr

Strong understanding of equipment operations. * Knowledge of federal and state environmental ... Works closely with the Director of Health and Safety and VP of Site Services in resolving issues in ...

Clean Harbors

Field Service Project Manager

Lexington, SC · On-site

$75K - $85K/yr

Strong understanding of equipment operations. * Knowledge of federal and state environmental ... Works closely with the Director of Health and Safety and VP of Site Services in resolving issues in ...

CleanHarbors

Field Service Project Manager

Lexington, SC · On-site

$75K - $85K/yr

Strong understanding of equipment operations. * Knowledge of federal and state environmental ... Works closely with the Director of Health and Safety and VP of Site Services in resolving issues in ...

Walgreens

Pharmacy Operations Manager

Irmo, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Walgreens

Pharmacy Operations Manager

Irmo, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Walgreens

Pharmacy Operations Manager

Columbia, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Walgreens

Pharmacy Operations Manager

Irmo, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

Walgreens

Pharmacy Operations Manager

Columbia, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Irmo, SC

Director Service Operations information

See Irmo, SC salary details

$27.8K

$87.9K

$146.6K

How much do director service operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director service operations in Irmo, SC is $87,926.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $110,600.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What job categories do people searching Director Service Operations jobs in Irmo, SC look for?

The top searched job categories for Director Service Operations jobs in Irmo, SC are:

What cities near Irmo, SC are hiring for Director Service Operations jobs?

Cities near Irmo, SC with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Irmo, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $87,926 per year, or $42.3 per hour.

Service Technician II

Kenco

Columbia, SC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Kenco Group rating

6.8

Company rating: 6.8 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

246th of 366 rated logistics

Job description

At Kenco Logistics, you're more than just a team member-you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward-one shipment at a time.
About the Position
Service Technician II is responsible for performing general maintenance, repairs and preventative maintenance with all Forklifts and other Material Handling Equipment (MHE), involving all customers and vendors of Kenco Fleet Services.
Functions
  • Responsible for scheduling Planned Maintenance (PM) of all Forklift Services Equipment and keeping updated records of PM's completed.

  • Performs corrective repairs and preventive maintenance on MHE, batteries, forklifts in accordance with site and original equipment manufacturer standards.

  • Maintains regular communication with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays, or obstacles that may impact operations or customer commitments

  • Meet or exceed established performance metrics including service response times, first-time fix rates, and preventive maintenance completion schedules

  • Manage equipment condition and support repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.

  • Communicate with Parts team on parts and supplies needed to maintain equipment.

  • Maintain parts inventory and repair records for all equipment by completing accurate paperwork.

  • Access and navigate original equipment manufacturer (OEM) software platforms to perform diagnostics, troubleshooting, and equipment programming

  • Use OEM software, service manuals, wiring diagrams, and parts schematics to diagnose mechanical, electrical, and hydraulic issues and perform required adjustments or replacements.

  • Achieve and maintain minimum 80% technician efficiency or 100% PM completion monthly by maximizing billable work hours relative to total available work time

  • Conducts routine inspections of equipment and safety devices to ensure compliance with OSHA, facility, and manufacturer standards.

  • Understanding of Occupational Safety and Health Administration (OSHA) regulations applicable to material handling equipment, industrial maintenance, and field service operations.

  • Must interact with customers and coworkers in a professional manner.

  • Responsible for general cleanliness of service area always.

  • Conduct thorough monthly inspections of assigned service vehicle or shop workspace according to company checklist and schedule

  • Maintain organized, clean, and efficient workspace in service vehicle or shop area following 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain)

  • Knowledge of customer facility-specific safety requirements, site access protocols, and contractor safety orientation procedures

  • Support the Kenco Operating System by identifying ways to work more safely, efficiently, and effectively, and sharing ideas that help the team and company get better

Qualifications
  • High school diploma, G.E.D. or tech school graduate required.

  • 2-4 years of mechanic experience; preferably prior experience with repair and maintenance of forklift and other material handling equipment or similar equipment.

  • ASE Certification preferred. Silver and/or Gold Certification preferred.

  • Electrical journeyman certification preferred.

  • Electrical and pneumatic experience preferred.

  • Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.

  • Proficiency using email, work order management software, and mobile applications for daily job functions

  • Able to read and understand electrical and hydraulic system schematics.

  • Self-motivated, self-directed, highly responsible, and able to work both independently and as part of a team.

  • Must be able to frequently lift/carry/push/pull up to 50 lbs.

  • Supply own mechanic technician hand tools.

  • Must be able to safely operate lift trucks.

Competencies
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

  • Decision Quality - Making good and timely decisions that keep the organization moving forward.

  • Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

  • Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements
  • This position is expected to travel approximately 25% or less.

  • A passport is not required, but recommended.

For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
Disclosures
  • For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
  • The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
  • Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits offered:
  • Medical insurance including HSA, HRA and FSA accounts
  • Supplemental insurance including critical illness, hospital indemnity, accidental injury
  • Dental Insurance
  • Vision Insurance
  • Basic Life and Supplemental Life
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • 401(k)
  • Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
  • Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.
Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.
Please click the image to download the EEOC 'Know Your Rights; Discrimination is Illegal' posting.
https://www.eeoc.gov/poster
For California residents please enter or copy/paste the address below into your address bar
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

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