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Director Service Operations Jobs in Boston, MA (NOW HIRING)

Ascensus

Director, Operations

Newton, MA · On-site

$140 - $175/hr

Company Overview Ascensus is the leading independent technology and service platform powering ... Evolves the organization (operational infrastructure of people, processes, systems) as needed to ...

Burns Recruitment

Director of Operations

Woburn, MA · On-site

$85K/yr

Monitor service quality and client satisfaction * Support care coordination and service delivery efforts * Identify operational challenges and implement solutions * Lead process improvement ...

BrightonONE

Director, Customer Experience

Brighton, MA · On-site

$130K - $150K/yr

Operating at a departmental level, the Director sets service strategy and standards, owns the department's budget and staffing model, partners across Operations, Compliance, IT, and Clinical ...

Cooper Connect

Director Of Operations

Boston, MA

$74K - $85K/yr

Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large ...

BrightonOne

Director, Customer Experience

Brighton, MA · Hybrid

$130K - $150K/yr

Operating at a departmental level, the Director sets service strategy and standards, owns the department's budget and staffing model, partners across Operations, Compliance, IT, and Clinical ...

BrightonOne

Director, Customer Experience

Boston, MA · On-site

Operating at a departmental level, the Director sets service strategy and standards, owns the department's budget and staffing model, partners across Operations, Compliance, IT, and Clinical ...

Socket.dev

Director, Customer Experience

Boston, MA · On-site

$180 - $230/hr

Operating at a departmental level, the Director sets service strategy and standards, owns the department's budget and staffing model, partners across Operations, Compliance, IT, and Clinical ...

Acadia Healthcare

Director Facility Operations

Malden, MA · On-site

$90K - $110K/yr

Director of Facility Operations | Tufts Medicine Behavioral Health Hospital | Malden, MA Join Tufts ... services along with intensive outpatient programming and serves as a teaching site for Tufts ...

Whoop

Director, Clinical Operations

Boston, MA · On-site

As the Director, Clinical Operations, you will lead the clinical operations function responsible ... service providers, establishing scalable governance frameworks, performance metrics, and escalation ...

Lumanity

Director, Sales Operations

Boston, MA

... a commercially minded Director, Sales Operations (internally known as ("FP&A Commercial ... services or consulting organization. * Proven success partnering with Commercial, Sales, and ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Boston, MA

Director Service Operations information

See Boston, MA salary details

$36.9K

$117K

$195K

How much do director service operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director service operations in Boston, MA is $116,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $147,200.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Boston, MA?

The most popular types of Service Operations jobs in Boston, MA are:

What are popular job titles related to Director Service Operations jobs in Boston, MA?

For Director Service Operations jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Boston, MA look for?

The top searched job categories for Director Service Operations jobs in Boston, MA are:

What cities near Boston, MA are hiring for Director Service Operations jobs?

Cities near Boston, MA with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $116,984 per year, or $56.2 per hour.

Director, Operations

Ascensus

Newton, MA • On-site

$140 - $175/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Ascensus rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

45th of 151 rated financial services

Job description

Company Overview

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Position and Location

NOTE: There is only one position. Preference is candidate to be located Hybrid to Needham, MA or Dresher, Pa office. Will consider remote candidates.

Job Summary

Provides strategic leadership and daily management of operational areas of the company to continuously evolve overall operational and organizational effectiveness.

Competencies
  • Team Success
  • Customer/Client Focus
  • Personal Credibility
  • Strategic Partnerships & Leadership
Core Responsibilities
  • Provides day-to-day leadership, work direction, conducts performance appraisals and coaches accountable team members to achieve business results
  • Holds regular one-on-one and team meetings to review strategic goals and initiatives, discuss individual development and performance, and promote team building
  • Leads execution of company strategy in support of vision/direction; management of operating plan to meet PAi objectives
  • Evolves the organization (operational infrastructure of people, processes, systems) as needed to support the company vision/desired performance
  • Drives organizational effectiveness through understanding of current state and continuous improvement of organizational processes and programs
  • Supports and enhances the development and implementation of change management, modeling adaptability to changes in the organization and market, necessary for the success of various corporate initiatives
  • Analyzes and reports operational status/progress to COO and Leadership Team
  • Establishes network within retirement services industry
  • Maintains vicious accuracy in support of customer experience and other teams and drives results through various metrics
  • Connect to front line; allow the front line to identify growth/market opportunities and implements improvements based upon review and analysis of internal feedback
  • Support business development initiatives, helping connect Growth Team with Operations Team
  • Active involvement in review of new business opportunities, including input to COO regarding capacity of human capital and profitability of endeavors (risk/reward posture)
  • Support a values centric organization that hires and retains life-long learners
  • Provide the capital and resources necessary to develop high performing teams
  • Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments
Job Requirements
  • Regular attendance and punctuality
  • Ability to work autonomously or as part of a team
  • Ability to work in a fast-paced, change driven environment
  • Adherence to all company policies and procedures
Minimum Qualifications
  • Bachelor’s degree in Business, Management, or related field
  • 10+ years of experience in Operations-based leadership position
  • Ability to lead and develop team members including: Coach Motivate Lead by example Reward Counsel/Discipline Delegate and leverage
  • Ability to plan, develop and effectively lead the execution of vision and strategy
  • Customer focused – actions/decisions are balanced to address all stakeholders, but biased towards customers
  • Understand interrelationships between key financial metrics (e.g. fixed costs, variable costs, capacity, pricing, profits)
  • Demonstrates actions and behaviors consistent with leadership expectations
  • Ability to identify and develop talent – positioning others based upon their strengths
  • Ability to proactively resolve conflict
  • Emotional intelligence (strong sense of self, social skills, empathy, etc.)
  • Ability to balance speed over quality (know when one is more important than the other)
  • Excellent ability to interface, resolve problems and negotiate at all levels internally and externally
  • Experience with mergers and acquisition integration process
  • Comfortable and familiar with financial markets
  • Understands IT and how to use it offensively, as well as integrate business needs with IT function
Compensation

The national average salary range for this role is $140-175k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range.

Benefits
  • Collaborative, idea-sharing environment
  • Professional Development with in-house training and tuition reimbursement
  • Generous reward programs
  • Paid time off
  • Medical, dental & vision benefits
  • Health Savings Account with employer contribution up to $1,100
  • 401(k) & 529 college savings match programs
  • Volunteer and charitable-giving programs
  • Business casual dress
Additional Information

Ascensus helps millions of people save for a better future.

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What Ascensus employees say

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