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Director Service Operations Jobs in New York (NOW HIRING)

Bomnin Chevrolet Dadeland

Service Advisor

Nanuet, NY · On-site

Service Manager/Director, Service Operations Director Job Status: Full-time, Exempt Department: Service Job Summary: The Service Advisor at Bomnin Automotive serves as a key point of contact between ...

Bomnin Chevrolet Dadeland

Service BDC Agent

Nanuet, NY · On-site

$15.75 - $20.25/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

PSD Hospitality

Be Seen First

Director of Venue Operations

Haledon, NJ · On-site

$104K - $120K/yr

... energy Director of Operations. This full-time sernior management position requires a hands-on ... Lead and manage all day-to-day administrative, culinary, and service operations. * Team Leadership

GLG

Director, Commercial Operations

New York, NY · On-site

Position Overview The Director of Commercial Operations is a senior strategic role at the leadership table of GLG's Professional Services & Corporate revenue engine, reporting to the Global Head of ...

GLG

Director, Commercial Operations

New York, NY · On-site

Position Overview The Director of Commercial Operations is a senior strategic role at the ... They will collaborate with peers to shape the "GLG way" for commercial and service excellence. In ...

Innovizant LLC

Sr. Director, Service as a Product

Queens, NY · On-site

$132K - $174K/yr

Role: Sr. Director, Service as a Product Location: New York, NY Full Time (Direct Hire) Senior ... Ideally, you will have some knowledge of pharmacy operations in a variety of contexts (e.g., large ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in New York

Director Service Operations information

See New York salary details

$37.2K

$117.8K

$196.4K

How much do director service operations jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director service operations in New York is $117,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $148,200.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in New York?

The most popular types of Service Operations jobs in New York are:

What are popular job titles related to Director Service Operations jobs in New York?

For Director Service Operations jobs in New York, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in New York look for?

The top searched job categories for Director Service Operations jobs in New York are:

What cities in New York are hiring for Director Service Operations jobs?

Cities in New York with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $117,806 per year, or $56.6 per hour.

Service Advisor

Bomnin Chevrolet Dadeland

Nanuet, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

About the Organization
Hello and thank you for considering a career with Bomnin Automotive! We are a family-owned and operated business that has been delivering excellence in the automotive industry since 2010. Our team is passionate about creating a diverse environment where all of our associates are supported and can build rewarding careers.
At Bomnin Automotive, we take pride in offering our associates extensive benefits and a culture that is geared towards providing them with vast growth opportunities. We believe in doing what's right for our associates, which is why we offer medical benefits with employer-paid contribution, dental, gap, vision, disability, cancer insurance, life insurance, and a retirement plan 401(k) with an employer match. We also offer PTO, paid holidays, and a flexible schedule to ensure that our associates have a healthy work-life balance.
In addition to our commitment to our associates, we are also passionate about giving back to our community. Our mission is not just about selling cars, but in providing hope, love, and strength to our community. Throughout the years we have supported causes in search for a cure to pediatric cancer; we have partnered with local non-profits that serve the under-privileged; and donated time and resources to schools, charitable organizations, and causes that are relevant and important to each of the community's we represent.
We are proud of our team and the work that we do, and we hope that you will consider joining us in our mission to deliver excellence in the automotive industry and make a positive impact on the community.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Title: Service Advisor
Reports To: Service Manager/Director, Service Operations Director
Job Status: Full-time, Exempt
Department: Service
Job Summary:
The Service Advisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments.
Key Responsibilities:
Customer Interaction:
    • Greet and assist customers and associates professionally and courteously.
    • Gather vehicle information, service history, and customer concerns.
    • Schedule service appointments.
    • Keep customers informed about the status of their vehicles and any recommended services.

Repair Order Generation:
    • Generate accurate repair orders.
    • Document vehicle information, services requested, and necessary parts.
    • Collaborate with service technicians and the parts department to facilitate repairs and parts procurement.
    • Maintain organized repair order records.

Communication and Coordination:
    • Communicate effectively with the service department, parts department, and other internal teams.
    • Coordinate workflow with technicians and service advisors for efficient service delivery.
    • Assist with vehicle check-ins and check-outs as needed.

Quality Control:
    • Perform quality checks on completed work to ensure it meets dealership standards.
    • Verify that all work performed aligns with the repair order and customer expectations.
    • Address any discrepancies or concerns promptly.

Administrative Support:
    • Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
    • Maintain organized records of service appointments, repair orders, and customer information.

Position Requirements
Requirements:
  • High school diploma or equivalent.
  • Previous experience in a service advisor role is preferred.
  • Strong computer skills and proficiency in using dealership-specific software.
  • Detail-oriented with excellent organizational skills.
  • Effective communication skills.
  • Ability to work in a fast-paced dealership environment.
  • Bilingual in English and Spanish is preferred but not required.
  • Willingness to take a Skill Evaluation Pre-Employment Assessment.

Physical Demands:
  • The Service Advisor should be capable of performing typical office tasks, including standing, walking, sitting, lifting, and carrying. They should have good vision, hearing, and communication skills and be able to move around the service department and customer areas as needed.

Work Environment:
The Service Advisor primarily works within the service department of Bomnin Automotive. This role involves frequent interaction with customers and various weather conditions, such as rain, heat, and cold, when interacting with customers and vehicles.
Other Duties:
Please note that this job description is not exhaustive, and other duties may be assigned as needed by the Service Manager/Director or Service Operations Director.
At-Will Employment:
Employment with Bomnin Automotive is at-will, which means either the associate or the company can terminate the employment relationship at any time, with or without cause and with or without notice.
Equal Opportunity Employer:
Bomnin Automotive is committed to providing equal employment opportunities to all associates and applicants without regard to race, religion, color, sex, national origin, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.
Full-Time/Part-Time
Full-Time
Location
Bomnin Chevrolet Cadillac Buick GMC Nanuet
This position is currently accepting applications.

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