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Director Service Operations Jobs in Mississippi (NOW HIRING)

Sodexo

Operations Manager 1, Multi-Service

Pascagoula, MS · On-site

$74K - $96K/yr

Lead multiple service operations with direct oversight and accountability. * Influence strategy, service delivery, and overall client satisfaction. * Develop teams, improve operational performance ...

Chick-fil-A

Director of Operations

Biloxi, MS · On-site

$26 - $32/hr

The Director of Operations serves as a key executive leader responsible for transforming vision ... Improve the speed of service and order accuracy. * Drive operational efficiency through effective ...

Chick-fil-A

Director of Operations

Biloxi, MS

$26 - $32/hr

The Director of Operations serves as a key executive leader responsible for transforming vision ... Improve the speed of service and order accuracy. * Drive operational efficiency through effective ...

EnerSys

Director National Accounts

Abbeville, MS · On-site

$125K - $156K/yr

Job Purpose The Director of National Accounts is responsible for developing and leading national sales and service operations to meet or exceed assigned revenue, bookings, and profitability goals.

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Director Service Operations information

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Mississippi?

The most popular types of Service Operations jobs in Mississippi are:

What are popular job titles related to Director Service Operations jobs in Mississippi?

For Director Service Operations jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Mississippi look for?

The top searched job categories for Director Service Operations jobs in Mississippi are:

What cities in Mississippi are hiring for Director Service Operations jobs?

Cities in Mississippi with the most Director Service Operations job openings:

Director Service Operations jobs near you

Director, Field Service - Composition Brands

Greenwood, MS • On-site

Viking Range LLC
Manufacturing • 1 - 5K employees
Learn more about Viking Range LLCexternal

Full-time

Re-posted 15 days ago

Job description

Description:

Own Customer Experience. Drive Business Results. Lead the National Service Organization. 


Composition Brands is seeking a strategic and commercially minded Director of Field Service to lead and transform our national field service organization. This high-impact leadership role is responsible for developing service strategy, managing field operations, overseeing partner performance, enhancing customer experience, and achieving operational excellence across our geographically dispersed service network.


We are looking for a leader who understands that field service encompasses more than just repairs and dispatches—it is a crucial driver of customer loyalty, brand reputation, and financial performance. 


The ideal candidate will have a proven track record in leading complex service organizations, managing distributed teams, collaborating with independent service providers, and utilizing data to enhance customer outcomes and improve business results.


What You'll Do

  • Lead and optimize a high-performing national service organization by developing Regional Service Managers, managing Authorized Service Companies and service partners, and driving consistent execution, accountability, and operational excellence across all regions.
  • Elevate customer experience and business performance by leveraging data-driven insights to improve service outcomes, increase customer satisfaction, enhance service profitability, and drive continuous improvement across the service network.
  • Shape the Future of Service and execute long-term, multi-brand service strategies that enhance service quality, improve technician and network performance, drive innovation, and reduce cost-to-serve.

What Makes Someone Successful in This Role

  • Service Operations Leader: Proven ownership of service performance, with deep understanding of the relationship between customer satisfaction, retention, warranty costs, productivity, and profitability.
  • Technical & People Leadership: Technically credible leader with experience guiding distributed teams, service partners, technicians, and cross-functional stakeholders in complex service environments.
Requirements:
  • Bachelor’s degree with 10+ years of leadership experience in field service, service operations, or customer support, including oversight of remote teams and service partner networks. 
  • Strong technical and operational expertise supporting service-intensive products, with deep knowledge of service KPIs, analytics, performance management, and continuous improvement. 
  • Proven ability to lead organizational change, influence cross-functional stakeholders, and communicate effectively with executive leadership.
  • Experience in home appliances, consumer durables, HVAC, electronics, automotive, medical devices, or other complex service and repair environments is highly valued and will help accelerate success in this role. Experience owning service economics—including warranty performance, service productivity, cost-to-serve, or service P&L responsibility—is especially desirable.
  • This position requires approximately 30–50% travel throughout service regions, including dealer and service partner business planning meetings.

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