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Director Service Excellence Jobs in Remote, OR (NOW HIRING)

Bay Area Hospital

ED Tech - Part Time/PRN

Coos Bay, OR · On-site

$21.38 - $31.73/hr

Emergency Dept Technician Performs direct patient care activities under the direction of a ... processes, and customer service excellence * Other duties as assigned SKILLS AND ABILITIES

CHI Mercy Health of Roseburg

PTA

Roseburg, OR

$30.76 - $45.76/hr

Every day you will provide a variety of direct treatments. You will be expected to consistently ... For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and ...

CommonSpirit Health

PTA

Roseburg, OR · On-site

$27 - $35.50/hr

For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and ... Every day you will provide a variety of direct treatments. You will be expected to consistently ...

CHI Mercy Health of Roseburg

PTA

Roseburg, OR · On-site

$30.76 - $45.76/hr

For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and ... Every day you will provide a variety of direct treatments. You will be expected to consistently ...

CHI Mercy Health of Roseburg

PTA

Roseburg, OR

$30.76 - $45.76/hr

Every day you will provide a variety of direct treatments. You will be expected to consistently ... For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and ...

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Showing results 21-40

All JobsService Excellence JobsDirector Service Excellence JobsDirector Service Excellence Jobs in Remote, OR

Director Service Excellence information

See Remote, OR salary details

$35K

$92K

$174.8K

How much do director service excellence jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director service excellence in Remote, OR is $91,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $109,900.00 per year, depending on experience, location, and employer.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What are popular job titles related to Director Service Excellence jobs in Remote, OR?

For Director Service Excellence jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Director Service Excellence jobs in Remote, OR look for?

The top searched job categories for Director Service Excellence jobs in Remote, OR are:

What cities near Remote, OR are hiring for Director Service Excellence jobs?

Cities near Remote, OR with the most Director Service Excellence job openings:

Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $91,982 per year, or $44.2 per hour.

ED Tech - Part Time/PRN

Bay Area Hospital

Coos Bay, OR • On-site

$21.38 - $31.73/hr

Part-time

Posted 19 days ago

Bay Area Hospital rating

8.6

Company rating: 8.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

42nd of 1,064 rated hospitals

Job description

Time Type:
Part time
Hours per Pay Period:
0
Shift:
As Assigned
Minimum:
$21.38 USD
Maximum:
$31.73 USD(This represents the rate for an individual with significant experience in this job)
Department:
Emergency Department
Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.
The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.
Job Description:
Emergency Dept Technician
Performs direct patient care activities under the direction of a Registered Nurse or Physician in the Emergency Department within his/her scope of practice.
EXPECTATION FOR ALL EMPLOYEES
Support the organization's mission, vision and values by adhering to the behavioral standards of Bay Area Hospital. Comply with all laws and regulations affecting Bay Area Hospital. Be familiar with and adhere to the Bay Area Hospital Code of Conduct and Compliance Program. Effective communication skills and the ability to work effectively with people from various backgrounds are critical.
POSITION SUMMARY
Performs direct patient care activities under the direction of a Registered Nurse or Physician in the Emergency Department within his/her scope of practice.
PRINCIPLE DUTIES AND RESPONSIBILITIES
  • Promotes positive customer relations with internal and external customers
  • Completes assigned tasks in a timely manner
  • Provides support to ED providers and/or private physician with procedures and treatments as requested
  • Coordinates patient care with professional support staff
  • Performs delegated patient care tasks as assigned by the RN and physician
  • Monitors patient vital signs and notifies the RN or physician if they change
  • Prepares wounds for suturing
  • Applies dressings when directed by professional staff
  • Measures and applies OrthoGlass Splints, utilizes OrthoGlass references manual
  • Start IVs and obtain blood work as directed by an RN or ED provider
  • Performs phlebotomy tasks
  • Performs waived point of care testing as ordered
  • Performs 12 lead EKG
  • Transports patients to assigned units as appropriate
  • Assists patients at time of discharge from the department, whether patient is being admitted to a floor or discharge for release
  • Ensures the department is neat and well stocked
  • Upon patient release from the department, assists with cleaning the room by wiping the bed down, changing linens, emptying the trash, straightening furniture, and stocking the room with necessary supplies/equipment
  • Participates in continuing education and other appropriate learning experiences to maintain professional competence
  • Attends a minimum of 75% of the department staff meetings
  • Participates in achievement of the facility, department, personal and professional objectives
  • Participates in performance improvement activities to improve care, processes, and customer service excellence
  • Other duties as assigned

SKILLS AND ABILITIES
  • Maintains regular, consistent and punctual attendance at the assigned job location
  • Provides care that is appropriate to and respectful to patient's age, culture, and spiritual needs
  • Strong priority-setting and organizational skills
  • Deals effectively interdepartmentally and with the public
  • Ability to use a personal computer and various software programs applicable to the position
  • Ability to read, write legibly, and converse effectively in the English language
  • Exhibits the ability to make effective decisions based on verifiable and measurable data/criteria
  • Demonstrates initiative and problem solving skills using sound judgement

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES
  • American Heart Association Healthcare Provider Basic Life Support (BLS)
  • SAFE class or organization approved workplace violence training or obtain within 6 months of hire which must be obtained by the last day of the month after the 6 month grace period
  • EMT Basic certification, recent Emergency Department Technician, current certification as a Certified Nursing Assistant 2 in the State of Oregon, completion of second term Nursing Curriculum, or paramedic experience (within the last two years) preferred
  • High school diploma or equivalent preferred

EXPERIENCE
  • Recent (within past two years) hospital experience preferred
  • Phlebotomy experience preferred

GENERAL INFORMATION
Union Affiliation: UFCW
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.
PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS
  • Able to stand, walk, bend, squat, reach and stretch frequently
  • May be required to lift up to 75 lbs.
  • Must use standard precautions due to threat of exposure to blood and bodily fluids
  • Needs the ability to communicate effectively through reading, writing, and speaking in person or on the telephone
  • Requires significant use of computer, phone and general office equipment

SKILLS AND ABILITIES
  • Maintains regular, consistent and punctual attendance at the assigned job location
  • Provides care that is appropriate to and respectful to patient's age, culture, and spiritual needs
  • Strong priority-setting and organizational skills
  • Deals effectively interdepartmentally and with the public
  • Ability to use a personal computer and various software programs applicable to the position
  • Ability to read, write legibly, and converse effectively in the English language
  • Exhibits the ability to make effective decisions based on verifiable and measurable data/criteria
  • Demonstrates initiative and problem solving skills using sound judgement

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES
  • American Heart Association Healthcare Provider Basic Life Support (BLS)
  • SAFE class or organization approved workplace violence training or obtain within 6 months of hire which must be obtained by the last day of the month after the 6 month grace period
  • EMT Basic certification, recent Emergency Department Technician, current certification as a Certified Nursing Assistant 2 in the State of Oregon, completion of second term Nursing Curriculum, or paramedic experience (within the last two years) preferred
  • High school diploma or equivalent preferred

EXPERIENCE
  • Recent (within past two years) hospital experience preferred
  • Phlebotomy experience preferred

GENERAL INFORMATION
Union Affiliation: UFCW
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.
PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS
  • Able to stand, walk, bend, squat, reach and stretch frequently
  • May be required to lift up to 75 lbs.
  • Must use standard precautions due to threat of exposure to blood and bodily fluids
  • Needs the ability to communicate effectively through reading, writing, and speaking in person or on the telephone
  • Requires significant use of computer, phone and general office equipment

Compensation Grade:
UFCW
Compensation Grade Profile:
U046
Bay Area Hospital is an Equal Opportunity Employer.
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