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Director Service Excellence Jobs in Remote, OR (NOW HIRING)

CHI Mercy Health of Roseburg

House Supervisor

Roseburg, OR · On-site

$65.94 - $91.76/hr

... excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared ...

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Director Service Excellence information

See Remote, OR salary details

$35K

$92K

$174.8K

How much do director service excellence jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director service excellence in Remote, OR is $91,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $109,900.00 per year, depending on experience, location, and employer.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What are popular job titles related to Director Service Excellence jobs in Remote, OR?

For Director Service Excellence jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Director Service Excellence jobs in Remote, OR look for?

The top searched job categories for Director Service Excellence jobs in Remote, OR are:

What cities near Remote, OR are hiring for Director Service Excellence jobs?

Cities near Remote, OR with the most Director Service Excellence job openings:

Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $91,982 per year, or $44.2 per hour.

Certified Nursing Assistant (CNA)

Myrtle Point, OR

Sapphire at Myrtle Point
See more jobs at Sapphire at Myrtle Pointexternal

Per diem

Re-posted 20 days ago

Job description

Shifts Available:

On-Call

PRN

Day

Evening

Night 


This job is located in Myrtle Point, OR.


OVERVIEW:

Sapphire Health Services specializes in providing comprehensive care and living solutions tailored to meet the diverse needs of seniors and individuals requiring specialized support. With a commitment to excellence and a passion for exceptional care, we offer a range of services designed to promote independence, dignity, and well-being at every stage of life. We are committed to enhancing the quality of life for our residents and pride ourselves on fostering a warm and supportive environment where personalized care is tailored to meet specific needs. Sapphire Health Services is currently seeking a dedicated individual to join our team and uphold our commitment to excellence.


JOB SUMMARY:

As a Certified Nursing Assistant (CNA), you will play a crucial role in providing direct care and support to our residents under the supervision of licensed nursing staff. You will assist residents with activities of daily living, promote their independence and well-being, and contribute to a warm and welcoming environment where residents feel valued and respected.


RESPONSIBILITIES:
  • Adheres to the policies and procedures of the facility.
  • Provide direct care to residents, including bathing, grooming, dressing, toileting, and feeding, according to individual care plans and preferences.
  • Assist residents with mobility and transfers, using proper body mechanics and assistive devices as needed.
  • Monitor and record vital signs, intake and output, and other relevant information, reporting any changes or concerns to licensed nursing staff.
  • Respond promptly to residents call lights and requests for assistance, demonstrating compassion, patience, and empathy in all interactions.
  • A CNA will assist with the implementation of therapeutic and recreational activities designed to enhance residents' physical, cognitive, and emotional well-being.
  • Maintain a clean, safe, and organized environment for residents, ensuring compliance with infection control protocols and safety regulations.
  • Collaborate with interdisciplinary team members to promote continuity of care and meet the individual needs and preferences of residents.
  • Provide emotional support and companionship to residents, fostering meaningful relationships and promoting socialization and engagement.
  • Other duties as assigned.



REQUIREMENTS:
  • Must be 18 years of age.
  • Active Certified Nursing Assistant (CNA) License in the State of practice.
  • Successful completion of a state-approved Certified Nursing Assistant (CNA) training program.
  • Compassionate and patient-centered approach to resident care.
  • Strong communication and interpersonal skills.
  • Reliable and dependable with a strong work ethic.
  • Ability to perform physical tasks such as lifting, bending, and assisting residents with mobility.
  • Must be able to stand, walk, and reach for extended periods.
  • Ability to pass a background check.                                                     


HOW TO APPLY:

At Sapphire Health Services we are dedicated to creating a supportive and enriching environment for both our residents and our team members. If you are a passionate healthcare professional looking to make a difference in the lives of residents, we encourage you to apply!



Address: 637 Ash St., Myrtle Point, OR 97458


Our Mission: To Promote the highest quality of life for our residents, staff and communities. We strive to treat them all with the greatest consideration and respect.



Apply