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Director Service Excellence Jobs in Remote, OR (NOW HIRING)

Project Sapiens

Strategic Account Director

OR · Remote

Experience in insurance, financial services, or enterprise software ecosystems strongly preferred ... excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced ...

Sapiens

Strategic Account Director

OR · On-site +1

Experience in insurance, financial services, or enterprise software ecosystems strongly preferred ... excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced ...

PacifiCorp

Regional Business Manager II

Roseburg, OR

... service excellence, environmental sustainability and diversity, equity and inclusion. General ... Manage direct engagement with key regional stakeholders regarding seasonal operational practices ...

CommonSpirit Health

Nurse Emergency Services II

Roseburg, OR · On-site

$53.22 - $74.35/hr

... service built on collaboration and shared purpose. Unless directed by a Collective Bargaining ... Nursing excellence starts with you. Are you a career fit with our CommonSpirit Health culture? To ...

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All JobsService Excellence JobsDirector Service Excellence JobsDirector Service Excellence Jobs in Remote, OR

Director Service Excellence information

See Remote, OR salary details

$35K

$92K

$174.8K

How much do director service excellence jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director service excellence in Remote, OR is $91,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $109,900.00 per year, depending on experience, location, and employer.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.
What are popular job titles related to Director Service Excellence jobs in Remote, OR? For Director Service Excellence jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Director Service Excellence jobs in Remote, OR look for? The top searched job categories for Director Service Excellence jobs in Remote, OR are:
What cities near Remote, OR are hiring for Director Service Excellence jobs? Cities near Remote, OR with the most Director Service Excellence job openings:
Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $91,982 per year, or $44.2 per hour.

Director of Nursing

Umpqua Community College

Roseburg, OR • On-site

$106K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Salary: $106,586.00 Annually
Location : UCC Campus, Roseburg, OR
Job Type: Full Time
Job Number: 202600086
Department: Full-Time Employment
Opening Date: 07/14/2026
Director of Nursing
Exempt
Umpqua Community College (UCC) is seeking an experienced and visionary Director of Nursing to provide strategic leadership and operational oversight for the College's Nursing programs. This position serves as the academic and administrative leader responsible for advancing program excellence, ensuring accreditation and regulatory compliance, supporting faculty success, and preparing students to meet the evolving healthcare needs of our communities.
This is an exciting time to join UCC as the College transforms the future of healthcare education in Douglas County. UCC is building a new front door to campus and a hub for medical training-a welcoming, service-focused space designed to connect students with educational opportunities, strengthen healthcare partnerships, and expand pathways into high-demand healthcare careers.
The Director of Nursing will play a critical role in shaping the future of this initiative by providing leadership for Nursing programs, fostering innovative learning experiences, strengthening clinical partnerships, and ensuring graduates are prepared to serve the healthcare needs of our region.
The successful candidate will bring a passion for nursing education, a commitment to student success, and the leadership experience necessary to guide programs through continued growth, innovation, and excellence.
Review the full job description:Director of Nursing
Why Umpqua Community College?
At UCC, you'll find more than a career-you'll find the opportunity to make a lasting impact.
As the regional center for higher education in Douglas County, UCC is committed to transforming lives through accessible, high-quality education and workforce development. With small class sizes, strong community partnerships, and a student-centered culture, our employees have the opportunity to know their students, inspire future professionals, and strengthen the communities they serve.
Nestled in the heart of Southern Oregon, UCC offers an exceptional quality of life with the perfect balance of meaningful work and outdoor adventure. Residents enjoy scenic rivers, waterfalls, forests, vineyards, and year-round recreation, all while benefiting from a welcoming community and a pace of life that allows you to truly enjoy where you live. Discover What Awaits!
QUALIFICATIONS
  • Hold at least a master's degree in nursing with documentation of preparation and/or experience in curriculum and teaching; and
  • Have at least five years of nursing experience, of which three years shall have been in a nurse educator or administrative position in a nursing education program
  • Current unencumbered Oregon RN license
  • Successful completion of a criminal history clearance
  • Current Healthcare Provider BLS card by start date
  • Proficiency with instructional and industry technology within 6 months (i.e. word processing, e-mail, learning management system, digital and social media)

SUPPLEMENTAL INFORMATION
SPECIAL INSTRUCTIONS TO APPLICANTS:
For full consideration applicants must submit with their application all of the following:
  1. A cover letter which addresses your interest in Umpqua Community College and how you would excel in this position.
  2. Current resume that includes educational and professional work experience.
  3. A list of 3 professional references listing contact information including email address.

VETERAN'S PREFERENCE STATEMENT:
Umpqua Community College provides employment preference to qualified veterans in accordance with ORS 408.225, 408.230, and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum qualifications for the position and electronically attaches the required documentation at the time of application.
Required Documentation:
Applicants claiming veteran's presence must submit one of the following:
  • Member Copy 4 of the Certificate of Released or Discharged from Active Duty (DD Form 214 or 215) or
  • Letter from the U.S. Department of Veterans Affairs including receipt of a non-service connected pension. Disabled veterans must also submit a copy of their Veterans Disability Preference Letter from the Department of Veterans Affairs.
Resources:
  • Request military service records:
  • Veterans Preference information:

STATEMENT OF EQUAL OPPORTUNITY:UCC prohibits unlawful discrimination based on race, color, religion, national origin, sex, marital status, disability, veteran status, age, sexual orientation, or any other status protected by federal, state, or local law in any area, activity, or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy and interfering with rights or privileges granted under anti-discrimination laws.
Employment with Umpqua Community College is contingent upon background check approval.
Umpqua Community College provides a comprehensive benefit package to all Full-Time, regular employees. This includes:
  • Medical Insurance (includes college contribution towards monthly premiums)
  • Dental Insurance (includes college contribution towards monthly premiums)
  • Vision Insurance (includes college contribution towards monthly premiums)
  • $30,000 Basic Life & AD&D Insurance (employer paid)
  • Long Term Disability Insurance
  • Paid Time Off : includes vacation, personal, and sick leave
  • Paid Holidays
  • Tuition waiver for employee, spouse and eligible dependents
  • Employee Assistance Program
  • Oregon Public Service Retirement Plan (PERS)

Optional Benefits including:
  • Oregon Savings Growth Plan 457(b)
  • Various 403(b) and Tax-Sheltered Annuity Plans
  • Section 125 plan (Flexible Spending)
  • Personal Short-Term Accident & Disability, additional Life Insurance and Cancer Insurance plans

01
Do you possess a Master's degree in Nursing (MSN) or higher?
  • Yes
  • No

02
How many years of professional nursing experience do you have?
  • Less than 5 years
  • 5-7 years
  • 8-10 years
  • More than 10 years

03
How many years have you served in a nursing education leadership or administrative role?
  • Less than 5 years
  • 5-7 years
  • 8-10 years
  • More than 10 years

04
Do you currently hold an unrestricted Oregon Registered Nurse license, or are you eligible to obtain one prior to employment?
  • Current Oregon RN License
  • Eligible to obtain Oregon RN License
  • No

Required Question

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