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Director Service Delivery Manager Jobs in Colorado

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

$111K/yr

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

CleanHarbors

Service Delivery Manager

Englewood, CO

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Clean Harbors

Route Service Delivery Manager

Englewood, CO · On-site

$75K - $80K/yr

Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) to manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

Rightway

Manager, Navigation Service Delivery

Denver, CO · On-site

$69K - $86K/yr

... motivated Manager to lead Billing Claims and Health Systems Navigation Service Delivery for ... direct reports) * Drive KPI Performance (SLA, Abandon Rates, Chat Response Times, TATs, etc.

Rightway

Manager, Navigation Service Delivery

Denver, CO · On-site

$69K - $86K/yr

... motivated Manager to lead Billing Claims and Health Systems Navigation Service Delivery for ... direct reports) * Drive KPI Performance (SLA, Abandon Rates, Chat Response Times, TATs, etc.

Hub Group

Delivery Manager

Colorado Springs, CO · On-site

$60K/yr

The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics ... This position is responsible for providing value added service to our customers in addition to ...

Hub Group, Inc

Delivery Manager

Colorado Springs, CO

$60K/yr

The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics ... This position is responsible for providing value added service to our customers in addition to ...

Quantum

Sr Dir Service

Centennial, CO · On-site

$97K - $115K/yr

Manage and develop regional leaders while fostering a high-performance, customer-first culture ... Professional Services & Customer Delivery * Oversee global onboarding, implementation, and ...

Meta

Edge Delivery Manager

Denver, CO

$135K/yr

Our goal is to enable massive scalability, reliable service, and high performance, all of which are ... The Edge Delivery Manager will be the primary contact for developing an implementation plan with ...

Gallagher

Client Service Director

Greenwood Village, CO · Hybrid

As a Client Service Director, you'll lead a team dedicated to delivering exceptional service that ... Demonstrates a breadth and depth of operational service delivery management expertise focused on ...

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Director Service Delivery Manager information

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What are the most commonly searched types of Service Delivery Manager jobs in Colorado?

The most popular types of Service Delivery Manager jobs in Colorado are:

What are popular job titles related to Director Service Delivery Manager jobs in Colorado?

For Director Service Delivery Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Director Service Delivery Manager jobs in Colorado look for?

The top searched job categories for Director Service Delivery Manager jobs in Colorado are:

What cities in Colorado are hiring for Director Service Delivery Manager jobs?

Cities in Colorado with the most Director Service Delivery Manager job openings:

Director Service Delivery Manager jobs near you

Service Delivery Manager

Clean Harbors

Englewood, CO • On-site

$111K/yr

Full-time

Medical, Retirement

Re-posted 2 days ago

Clean Harbors rating

7.0

Company rating: 7.0 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

43rd of 90 rated recycling and waste

Job description


Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.
Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
Why work for Clean Harbors?
  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Focus on maintaining sustainability and cleaning the Earth
  • Recruiting Pay range; $75K with a 15% bonus opportunity
  • Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
  • Own part of the company with our Employee Stock Purchase Plan
  • Opportunities for growth and development for all the stages of your career
  • Company paid training and tuition reimbursement

Responsibilities
  • Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
  • Train, develop, and manage sales and service route drivers
  • Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
  • Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
  • Fulfill duties of route driver when s/he is absent
  • Provide field coaching and sales training to route drivers
  • Meet with customers periodically to discuss needs
  • Increase sales portfolio by identifying opportunities
  • Schedule services to prevent and resolve route issues and complaints
  • Ensure completion and organization of all mandated paperwork and files.
  • Follow all local, state (provincial) and federal compliance regulations and rules
  • Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
  • Safely observe all corporate operating guidelines and procedures
  • Observe all company environmental health and safety operating guidelines
  • Perform other duties as assigned

Qualifications
  • Class B CDL
  • Obtain Hazmat and Tanker endorsements within 90 days of employment
  • Leadership experience
  • Intermediate computer skills
  • Excellent customer service skills
  • Excellent organization and attention to detail
  • Perform physical functions per job requirements
  • Successfully complete a background check, drug test, and physical, by position

Preferred Qualifications:
  • Previous route driver experience
  • Previous dispatch/logistics experience

Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
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About Clean Harbors

Sourced by ZipRecruiter

Clean Harbors is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates throughout the United States, Canada, Mexico and Puerto Rico.

Industry

Environmental consulting services

Company size

10,000+ Employees

Headquarters location

Norwell, MA, US

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