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Director Saas Customer Service Jobs (NOW HIRING)

The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to ...

The Director, Customer Service is responsible for transforming the Mactac Customer Service organization into a strategic, enterprisewide competitive advantage. This role will build the systems ...

Commercial Counsel

San Francisco, CA · On-site +1

$190K - $230K/yr

We are looking to hire a Commercial Counsel who has a strong background in B2B SaaS customer ... Growth mindset that prioritizes continuous operational improvement and service excellence

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... new capabilities • Direct input to the product roadmap - you'll represent the customer ...

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Services. * Experience supporting enterprise healthcare software, SaaS platforms, clinical ...

Provide KPI and dashboard support across Sales Operations and adjacent functions, including Customer Service, Rebates, and Accounts Receivable. * Maintain and optimize SaaS CRM systems (e.g ...

BUSINESS ANALYST III

Hauppauge, NY · On-site

$70K - $99K/yr

Provide KPI and dashboard support across Sales Operations and adjacent functions, including Customer Service, Rebates, and Accounts Receivable. * Maintain and optimize SaaS CRM systems (e.g ...

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Services. * Experience supporting enterprise healthcare software, SaaS platforms, clinical ...

Provide KPI and dashboard support across Sales Operations and adjacent functions, including Customer Service, Rebates, and Accounts Receivable. * Maintain and optimize SaaS CRM systems (e.g ...

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Services. * Experience supporting enterprise healthcare software, SaaS platforms, clinical ...

Showing results 41-60

Director Saas Customer Service information

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$39K

$123.3K

$196.5K

How much do director saas customer service jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director saas customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director SaaS customer service do?

A Director of SaaS Customer Service oversees the customer support operations for a company that provides Software-as-a-Service (SaaS) products. Their responsibilities include managing support teams, developing customer service strategies, ensuring high customer satisfaction, and implementing tools and processes to improve efficiency. They also analyze customer feedback, address escalated issues, and collaborate with other departments to enhance the overall customer experience. This role requires strong leadership, communication, and problem-solving skills, as well as experience with SaaS platforms.

What are the key skills and qualifications needed to thrive as a director SaaS customer service?

To thrive as a Director of SaaS Customer Service, you need expertise in customer support operations, SaaS business models, and leadership, typically supported by a relevant bachelor's degree and extensive experience in customer service management. Familiarity with CRM platforms like Salesforce, customer success tools, and analytics systems is essential, along with knowledge of ITIL or similar frameworks. Outstanding communication, strategic thinking, and the ability to inspire and lead high-performing teams are crucial soft skills for this role. These competencies ensure scalable customer support, high customer satisfaction, and alignment with organizational goals in a fast-evolving SaaS environment.

What are some common challenges faced by a director SaaS customer service, and how can they be addressed?

A Director of SaaS Customer Service often faces challenges such as managing large, distributed support teams, keeping up with rapid product updates, and ensuring consistent customer experiences across multiple channels. Addressing these challenges involves implementing scalable processes, investing in robust training programs, and fostering a culture of open communication between customer service, product, and engineering teams. Staying proactive in identifying customer pain points and leveraging analytics to drive improvements are also key to long-term success in this leadership role.

What are popular job titles related to Director Saas Customer Service jobs?

For Director Saas Customer Service jobs, the most frequently searched job titles are:

Director Customer Service

Chicago, IL • On-site

MRINetwork Jobs
Recruiting and Staffing Services • 1 - 5K employees

Full-time

Re-posted 7 days ago


Job description

The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction regarding Customer Service issues and initiatives; for providing superior customer service that maximizes customer satisfaction and promotes the Company in the marketplace; and for ensuring that Customer Service activities are duly recorded and tracked in CRM system as required.

25-30% travel

10 years in Customer Service, 3 in Electronics Manufacturing