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Director Saas Customer Success Manager Jobs (NOW HIRING)

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager, State ImplementationsAre you passionate about education and data quality ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

Deltek

Customer Success Manager

Customer Success Manager | Deltek, Inc Customer Success Manager US (Remote) As the recognized ... Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... If you have experience in SaaS customer success or account management and are eager to grow in a ...

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

Scout.com

Customer Success Manager

Manhattan, NY · On-site

This is a true founding CSM role with direct access to the Co-Founders, where your voice, ideas ... Experience in enterprise SaaS customer success is strongly preferred * Strong organizational skills

Threshold 360

Customer Success Manager

Tampa, FL · Remote

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... Direct input to the product roadmap -- you'll represent the customer perspective to the team, not ...

Aiwyn

Enterprise Customer Success Manager

An experienced Enterprise Customer Success Manager to drive retention and growth within our ... The ideal candidate has a proven track record in SaaS customer expansion and renewal processes ...

Threshold 360

Customer Success Manager

... new capabilities • Direct input to the product roadmap -- you'll represent the customer ... in SaaS customer success or account management with a demonstrable retention and renewal track ...

JDA TSG

Customer Success Manager

$75K - $85K/yr

Customer Success Manager At JDA TSG, we equip many of the world's major brands with top-tier ... SaaS Background: Candidates with strong SaaS Customer Success backgrounds who exhibit high ...

Cypress HCM

Customer Success Manager

DE · Remote

SaaS Reporting To: Director of Customer Success Seeking an experienced Customer Success Manager to join our expanding team. We're seeking someone who thrives on building strong customer relationships ...

Soraban

Customer Success Manager

Chandler, AZ · On-site

Three or more years of experience in SaaS Customer Success or Account Management. * Demonstrated ... Why Soraban You will make a direct impact on customers during the moments their business matters ...

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How much do director saas customer success manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director saas customer success manager in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.
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Director Saas Customer Success Manager jobs near you
Infographic showing various Director Saas Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Customer Success Manager

Kalamazoo, MI • Remote

Level Data LLC
Software Development • 11 - 50 employees
Learn more about Level Data LLCexternal

$80K - $85K/yr

Full-time

Retirement

Re-posted 26 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.The Company is supported by a fully remote workforce.Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.Qualifications:Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)Proven track record of achieving GRR and NRR targetsExperience working with state-level education systems or large-scale data environmentsFamiliarity with SaaS implementation and maintenance processesWhy Join Level Data?Meaningful Impact: Your work directly influences education outcomes.Collaborative Culture: We value teamwork, transparency, and shared success.Professional Growth: Opportunities to learn, lead, and make a difference.Flexible Work Environment: Embrace remote work, with occasion travel.If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.BenefitsUnlimited vacation4% 401k MatchCompetitive HealthcareAll positions are subject to background evaluations and a pre-employment drug screening.