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Contract Saas Customer Success Manager Jobs (NOW HIRING)

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager, State ImplementationsAre you passionate about education and data quality ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

Veryon

Customer Success Manager

Customer Success Manager - AI & Customer Experience Veryon is the leading global provider of ... The ideal candidate brings strong relationship management skills, SaaS customer lifecycle expertise ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... Keep customers renewal-ready throughout the contract lifecycle by tracking value realised, product ...

Deltek

Customer Success Manager

... contracts. By engaging proactively and consistently, you'll drive customer loyalty, demonstrate ... Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer ...

Scout.com

Customer Success Manager

Manhattan, NY · On-site

... contracts for products that require significant hidden add-on fees to function properly. We're ... Experience in enterprise SaaS customer success is strongly preferred * Strong organizational skills

JDA TSG

Customer Success Manager

$75K - $85K/yr

... contract adjustments to Sales. * Quality & Enablement: Active participation in conversational ... SaaS Background: Candidates with strong SaaS Customer Success backgrounds who exhibit high ...

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

Aiwyn

Enterprise Customer Success Manager

An experienced Enterprise Customer Success Manager to drive retention and growth within our ... The ideal candidate has a proven track record in SaaS customer expansion and renewal processes ...

Keeper Security

Customer Success Manager

Work with clients to negotiate contract renewals, cross-sells and upsells * Work with clients to ... Requirements * 1+ years of experience in Account Management or SaaS Customer Success roles/Sales ...

Keeper Security

Customer Success Manager

Work with clients to negotiate contract renewals, cross-sells and upsells * Work with clients to ... Requirements * 1+ years of experience in Account Management or SaaS Customer Success roles/Sales ...

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Contract Saas Customer Success Manager information

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$32.5K

$83.1K

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How much do contract saas customer success manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for contract saas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Contract SaaS Customer Success Manager?

A Contract SaaS Customer Success Manager is a professional who works on a contractual basis to help ensure that clients using Software as a Service (SaaS) products achieve their desired outcomes. They focus on onboarding, training, and supporting customers, addressing issues, and helping them maximize the value of the service. Unlike permanent employees, contract managers are typically hired for specific projects or time frames, providing flexibility for both the company and the manager. Their goal is to drive customer satisfaction, retention, and long-term business growth.

What are the key skills and qualifications needed to thrive as a Contract SaaS Customer Success Manager?

To thrive as a Contract SaaS Customer Success Manager, you need a solid understanding of SaaS business models, account management, and customer lifecycle strategies, often supported by experience in tech or SaaS environments. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and relevant certifications can be highly beneficial. Exceptional communication, active listening, and problem-solving skills help build strong client relationships and foster renewals. These skills are crucial for ensuring customer satisfaction, reducing churn, and driving long-term success for both clients and the SaaS provider.

How does a Contract SaaS Customer Success Manager typically balance multiple client accounts and ensure consistent service quality?

As a Contract SaaS Customer Success Manager, you'll often be responsible for managing several client accounts simultaneously, each with unique needs and timelines. This requires strong organizational skills, effective prioritization, and clear communication. You'll likely use customer success platforms and CRM tools to track client health, proactively address issues, and schedule regular check-ins. Collaborating closely with product, support, and sales teams is essential to swiftly resolve customer concerns and ensure renewals. Establishing clear processes and maintaining transparency with clients are key practices to ensure consistent, high-quality service across your portfolio.

What is the difference between Contract Saas Customer Success Manager vs Contract Saas Account Manager?

AspectContract Saas Customer Success ManagerContract Saas Account Manager
Primary FocusCustomer retention and successAccount growth and relationship management
Required SkillsCustomer onboarding, support, and success strategiesSales, upselling, and account expansion
Work EnvironmentCollaborates closely with customer success teamsWorks with sales and account teams
Industry UsageCommon in SaaS companies emphasizing customer successUsed in SaaS and tech firms focusing on account growth

While both roles involve client interaction in SaaS, the Contract Saas Customer Success Manager primarily focuses on ensuring customer satisfaction and retention, whereas the Contract Saas Account Manager emphasizes growing existing accounts through upselling and relationship management.

What cities are hiring for Contract Saas Customer Success Manager jobs?

Cities with the most Contract Saas Customer Success Manager job openings:

What are the most commonly searched types of Saas Customer Success Manager jobs?

The most popular types of Saas Customer Success Manager jobs are:

What states have the most Contract Saas Customer Success Manager jobs?

States with the most job openings for Contract Saas Customer Success Manager jobs include:

What are popular job titles related to Contract Saas Customer Success Manager jobs?

For Contract Saas Customer Success Manager jobs, the most frequently searched job titles are:

Contract Saas Customer Success Manager jobs near you
Infographic showing various Contract Saas Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 62% Full Time, 19% Part Time, 1% Temporary, and 17% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Kalamazoo, MI • Remote

Level Data LLC
Software Development • 11 - 50 employees
Learn more about Level Data LLCexternal

$80K - $85K/yr

Full-time

Retirement

Re-posted 26 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.The Company is supported by a fully remote workforce.Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.Qualifications:Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)Proven track record of achieving GRR and NRR targetsExperience working with state-level education systems or large-scale data environmentsFamiliarity with SaaS implementation and maintenance processesWhy Join Level Data?Meaningful Impact: Your work directly influences education outcomes.Collaborative Culture: We value teamwork, transparency, and shared success.Professional Growth: Opportunities to learn, lead, and make a difference.Flexible Work Environment: Embrace remote work, with occasion travel.If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.BenefitsUnlimited vacation4% 401k MatchCompetitive HealthcareAll positions are subject to background evaluations and a pre-employment drug screening.