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Contract Saas Customer Success Manager Jobs (NOW HIRING)

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Remote working is not offered.) Lead Forensics is a dynamic and innovative SaaS company that is ... Providing support and assistance throughout the contract lifetime * Identifying further use cases ...

Aiwyn

Mid-Market Customer Success Manager

An experienced Customer Success Manager to drive retention and growth within our strategic ... The ideal candidate has a proven track record in SaaS customer expansion and renewal processes ...

Regroup

Customer Success Manager

Robust understanding of B2B SaaS Business Model and proven prior experience in B2B SaaS ... Previous Sales experience is preferred but not required This is a 1099 contract position. A ...

NextDeavor

Customer Success Manager

San Jose, CA · On-site

$43.49 - $54.37/hr

Description Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract ... of SaaS/digital marketing Customer Success experience * Strong communication, consulting, and ...

Threshold 360

Customer Success Manager

Tampa, FL · Remote

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Ensure contract adherence while supporting clients through renewals, expansions, and changes

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Ensure contract adherence while supporting clients through renewals, expansions, and changes

IOTAP Inc

Customer Success Manager

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Ensure contract adherence while supporting clients through renewals, expansions, and changes

LatamCent

SaaS Customer Success Specialist

As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve ... Your efforts will directly contribute to the customer's ability to manage their vendor ...

Threshold 360

Customer Success Manager

... SaaS customer success or account management with a demonstrable retention and renewal track record • You've owned a renewal or expansion number - not just contributed to team goals • A trusted ...

NICE

Customer Success Manager

OR · On-site +1

Performance in the role is measured by retention, growth of contract values, while ensuring ... SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager in the ...

QuVa Pharma, Inc.

$85K - $118K/yr

... SaaS solutions and securing contract renewals. BrightStream, a Quva company, is trusted by a ... What Customer Success Manager Does Each Day: * Acts as our customers' main point of contact; take ...

Cypress HCM

Customer Success Manager

DE · Remote

SaaS Reporting To: Director of Customer Success Seeking an experienced Customer Success Manager to join our expanding team. We're seeking someone who thrives on building strong customer relationships ...

Stibo Systems Inc.

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading ... As we continue evolving our SaaS business, we're also exploring future commercial models that will ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Kodex

What You Bring * 5+ years of customer‑facing experience, including 2+ years in SaaS Customer Success or Account Management * Experience managing high‑ARR, high‑touch customers with real ...

Quantifind

Customer Success Manager

Charlotte, NC · On-site

$100K - $145K/yr

Customer Success Charlotte, North Carolina Who You Are You are a SaaS Customer Success Professional ... As a Customer Success Manager at Quantifind, you will be at the forefront of driving client ...

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Contract Saas Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do contract saas customer success manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for contract saas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Contract SaaS Customer Success Manager?

A Contract SaaS Customer Success Manager is a professional who works on a contractual basis to help ensure that clients using Software as a Service (SaaS) products achieve their desired outcomes. They focus on onboarding, training, and supporting customers, addressing issues, and helping them maximize the value of the service. Unlike permanent employees, contract managers are typically hired for specific projects or time frames, providing flexibility for both the company and the manager. Their goal is to drive customer satisfaction, retention, and long-term business growth.

What are the key skills and qualifications needed to thrive as a Contract SaaS Customer Success Manager?

To thrive as a Contract SaaS Customer Success Manager, you need a solid understanding of SaaS business models, account management, and customer lifecycle strategies, often supported by experience in tech or SaaS environments. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and relevant certifications can be highly beneficial. Exceptional communication, active listening, and problem-solving skills help build strong client relationships and foster renewals. These skills are crucial for ensuring customer satisfaction, reducing churn, and driving long-term success for both clients and the SaaS provider.

How does a Contract SaaS Customer Success Manager typically balance multiple client accounts and ensure consistent service quality?

As a Contract SaaS Customer Success Manager, you'll often be responsible for managing several client accounts simultaneously, each with unique needs and timelines. This requires strong organizational skills, effective prioritization, and clear communication. You'll likely use customer success platforms and CRM tools to track client health, proactively address issues, and schedule regular check-ins. Collaborating closely with product, support, and sales teams is essential to swiftly resolve customer concerns and ensure renewals. Establishing clear processes and maintaining transparency with clients are key practices to ensure consistent, high-quality service across your portfolio.

What is the difference between Contract Saas Customer Success Manager vs Contract Saas Account Manager?

AspectContract Saas Customer Success ManagerContract Saas Account Manager
Primary FocusCustomer retention and successAccount growth and relationship management
Required SkillsCustomer onboarding, support, and success strategiesSales, upselling, and account expansion
Work EnvironmentCollaborates closely with customer success teamsWorks with sales and account teams
Industry UsageCommon in SaaS companies emphasizing customer successUsed in SaaS and tech firms focusing on account growth

While both roles involve client interaction in SaaS, the Contract Saas Customer Success Manager primarily focuses on ensuring customer satisfaction and retention, whereas the Contract Saas Account Manager emphasizes growing existing accounts through upselling and relationship management.

What cities are hiring for Contract Saas Customer Success Manager jobs?

Cities with the most Contract Saas Customer Success Manager job openings:

What are the most commonly searched types of Saas Customer Success Manager jobs?

The most popular types of Saas Customer Success Manager jobs are:

What states have the most Contract Saas Customer Success Manager jobs?

States with the most job openings for Contract Saas Customer Success Manager jobs include:

What are popular job titles related to Contract Saas Customer Success Manager jobs?

For Contract Saas Customer Success Manager jobs, the most frequently searched job titles are:

Contract Saas Customer Success Manager jobs near you
Infographic showing various Contract Saas Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 62% Full Time, 19% Part Time, 1% Temporary, and 17% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Woodstock, GA • On-site

Sliced Health, Inc
See more jobs at Sliced Health, Incexternal

Full-time

Re-posted 28 days ago

Job description

Customer Success Manager Job Description
Summary

The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of SlicedHealth solutions. This role focuses on optimizing revenue cycle processes in the healthcare industry while partnering with cross-functional teams to drive adoption of contract management, business analytics, and price transparency solutions. The position requires strong communication, organizational, and technical skills, as well as an understanding of healthcare revenue cycle management and contract management principles.

Responsibilities
  • Communicate product value and outcomes while assisting clients with system questions, issue resolution, and maintenance.
  • Provide ongoing support for contract management systems, including troubleshooting, data connection setup, and user support.
  • Deliver training and education on system functionality, best practices, and process improvements to support strong system adoption.
  • Collaborate with cross-functional teams—such as revenue cycle, finance, legal, and IT—to gather requirements and optimize solutions.
  • Work with IT and vendor partners to troubleshoot and resolve technical issues.
  • Assist with audits to ensure data accuracy, contract compliance, and system integrity.
  • Stay current with industry trends and best practices in healthcare revenue cycle management, contract management, and price transparency.
  • Participate in revenue cycle optimization, contract negotiation efforts, and process improvement initiatives.
Qualifications
  • 3–5 years of experience in healthcare revenue cycle management, contract management, or a related field.
  • 2–5 years of experience in customer success or account management.
  • Bachelor’s degree in healthcare management, business administration, or a related field.
  • Strong understanding of healthcare revenue cycle processes, including contract negotiation, reimbursement, and claims management.
  • Proficiency with data analysis, reporting, and visualization tools.
  • Excellent written and verbal communication skills, with the ability to translate complex concepts for various audiences.
  • Strong project management skills with the ability to manage multiple priorities and deadlines.
  • Ability to work independently or collaboratively, demonstrating initiative and self-motivation.
  • Knowledge of regulatory requirements such as HIPAA and Stark Law (preferred).
  • Experience with Price Transparency regulations (preferred).
  • Prior Customer Success Management experience in a SaaS company (preferred).
  • Ability to adapt to evolving technology and continuously enhance subject matter expertise.