ZipRecruiter

Log In

2

Full Time Saas Customer Success Manager Jobs (NOW HIRING)

Aiwyn

Mid-Market Customer Success Manager

The ideal candidate has a proven track record in SaaS customer expansion and renewal processes ... Stock options - every Full Time Employee has ownership in Aiwyn's future and success. * 401(k) ...

Quantifind

Customer Success Manager

Charlotte, NC · Hybrid

$100K - $145K/yr

Who You Are You are a SaaS Customer Success Professional with 5-10 years of experience. You are ... A fun environment where work-life balance is valued The base salary range for this full-time ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading ... As we continue evolving our SaaS business, we're also exploring future commercial models that will ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

Trimble

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

... SaaS environment. Proven track record of developing strategies that maximize technology solution ... This compensation range is based on a full time schedule. Trimble reserves the right to ultimately ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

... SaaS environment. • Proven track record of developing strategies that maximize technology ... This compensation range is based on a full time schedule. Trimble reserves the right to ultimately ...

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site

$85K - $118K/yr

Join this mission to provide (SaaS) clinical insights, data services, and life science products to ... a full-time basis; Quva is not able to sponsor applicants for work visas Benefits of Working at ...

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site +1

$85K - $118K/yr

Join this mission to provide (SaaS) clinical insights, data services, and life science products to ... a full-time basis; Quva is not able to sponsor applicants for work visas Benefits of Working at ...

Kodex, Inc

Customer Success Manager

$120K - $155K/yr

What You Bring * 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management * Experience managing high-ARR, high-touch customers with real strategic ...

BetterCloud

Customer Success Manager

New York, NY · On-site

... for SaaS applications! BetterCloud Customer Success Managers (CSMs) are a critical part of our ... customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage ...

Spscommerce

Customer Success Manager

Rogers, AR · Hybrid

$65K - $98K/yr

We are seeking a Customer Success Manager to join our Customer Success Team and play a key role in ... Familiarity with SaaS business models or experience supporting SaaS customers. * Strong written and ...

Citian

Customer Success Manager

Washington, DC · On-site

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...

Monaire

Customer Success Manager

Somerville, MA · On-site

... SaaS or technical customer accounts • Strong understanding of SaaS metrics including retention ... success, account management, or customer leadership roles as Monaire scales its enterprise customer ...

Azeus Convene

Customer Success Manager

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales ... Experience in a SaaS environment is preferred; experience in the IT or technology industry is also ...

next page

Showing results 1-20

All JobsFull Time JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsFull Time Saas Customer Success Manager Jobs

Full Time Saas Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do full time saas customer success manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for full time saas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a full time SaaS Customer Success Manager?

A Full Time SaaS Customer Success Manager is a professional responsible for ensuring that customers of a Software as a Service (SaaS) company have a positive and productive experience with the product. They work closely with clients to understand their needs, help them achieve their goals using the software, and address any issues or concerns. Their role often includes onboarding new customers, providing training and support, gathering feedback, and collaborating with sales and product teams to improve the customer journey. The ultimate goal of a Customer Success Manager is to drive customer satisfaction, retention, and growth.

What are the key skills and qualifications needed to thrive as a full time SaaS Customer Success Manager?

To thrive as a Full Time SaaS Customer Success Manager, you need a strong understanding of SaaS products, customer relationship management, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and potentially certifications in customer success or account management are commonly required. Excellent communication, problem-solving, and organizational skills set top performers apart in this role. These skills and qualities are vital for ensuring customer satisfaction, driving product adoption, and reducing churn in a competitive SaaS environment.

What are some common challenges faced by full time SaaS Customer Success Managers, and how can they effectively address them?

SaaS Customer Success Managers often encounter challenges such as managing a diverse portfolio of clients with varying needs, ensuring effective product adoption, and proactively identifying and mitigating churn risks. To address these, successful CSMs prioritize building strong relationships with customers, maintain regular check-ins to understand client goals, and use data-driven insights to anticipate issues. Collaboration with product and support teams is also crucial for resolving technical concerns and championing customer feedback for continuous improvement.

What is the difference between Full Time Saas Customer Success Manager vs Full Time Saas Account Manager?

AspectFull Time Saas Customer Success ManagerFull Time Saas Account Manager
Primary FocusCustomer retention, onboarding, and successAccount growth, renewals, and upselling
Work EnvironmentCollaborates closely with customers to ensure product adoptionManages client accounts to maximize revenue opportunities
Required SkillsCustomer relationship management, communication, problem-solvingSales, negotiation, account management
Industry UsageCommon in SaaS companies focusing on customer successCommon in SaaS and software companies emphasizing revenue growth

While both roles involve working with clients in SaaS companies, the Customer Success Manager primarily focuses on ensuring customer satisfaction and retention, whereas the Account Manager concentrates on growing existing accounts through upselling and renewals.

More about Full Time Saas Customer Success Manager jobs

What cities are hiring for Full Time Saas Customer Success Manager jobs?

Cities with the most Full Time Saas Customer Success Manager job openings:

What are the most commonly searched types of Saas Customer Success Manager jobs?

The most popular types of Saas Customer Success Manager jobs are:

What states have the most Full Time Saas Customer Success Manager jobs?

States with the most job openings for Full Time Saas Customer Success Manager jobs include:

What are popular job titles related to Full Time Saas Customer Success Manager jobs?

For Full Time Saas Customer Success Manager jobs, the most frequently searched job titles are:

Full Time Saas Customer Success Manager jobs near you
Infographic showing various Full Time Saas Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Denver, CO • Remote

Symmetrio
See more jobs at Symmetrioexternal

Full-time

Re-posted 6 days ago

Job description

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.

As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.

The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.

This company is based in Denver and requires approximately 40% travel throughout the United States. Preference towards candidates within the Denver metropolitan area.

Responsibilities
  • Serve as the primary relationship owner for assigned health system and oncology practice customers.
  • Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
  • Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
  • Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
  • Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
  • Identify customer risks early and coordinate internal resources to ensure successful resolution.
  • Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
  • Gather customer feedback and translate insights into product enhancement opportunities.
  • Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
  • Develop strategic success plans with measurable objectives for each customer.
  • Represent the organization at customer meetings, conferences, and industry events.

Requirements

  • Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
  • 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
  • Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.
  • Strong understanding of oncology or complex healthcare workflows is highly preferred.
  • Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations.
  • Excellent communication, presentation, and relationship-building skills.
  • Proven ability to manage multiple enterprise customer engagements simultaneously.
  • Experience interpreting customer utilization metrics and driving adoption strategies.
  • Ability to collaborate effectively across commercial, clinical, product, and technical organizations.
  • Willingness to travel approximately 40%

Preferred Experience

    • Oncology software, oncology operations, radiation oncology, or cancer center experience.
    • Clinical workflow optimization or healthcare consulting.
    • Enterprise SaaS customer success methodologies.
    • EHR integration and healthcare interoperability experience.