Director Provider Service Jobs (NOW HIRING)

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

• Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
• Annual incentive bonus plan based on company achievement of goals
• Time away from work including paid holidays, paid time off and volunteer time off
• Professional development courses, mentorship opportunities, and tuition reimbursement program
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program

This position is a key partner in developing and implementing programs for provider engagement, communication, and other strategic initiatives. This position works closely and collaborates with other leaders throughout the organization to determine strategic priorities for Blue KC to influence care delivery strategies, quality programs and network engagement. This position is key in establishing productive relationships with the provider community.

Defines strategy and directly manages relationships between key provider entities including physician groups, hospitals, and ancillary providers. Meets independently with providers to engage at a detailed level representing the company’s best interest. Supports the implementation of healthcare redesign, provider reimbursement and partnership strategies, and manages healthcare costs while improving outcomes and the healthcare experience for our members. Day to day oversight of provider payment solutions and provider account executive (PAE) activities. Works collaboratively with other areas to assist with provider engagement activities supporting population health management and value-based contracting. Presents information such as strategic concepts, planning data, medical expense/reimbursement rates, provider performance metrics and impact assessments to both internal and external audiences at all levels, including senior leadership. Accountable for the design, implementation, and operations of Blue KC’s provider issue resolution team. Responsible for the daily oversight of the service model impacting provider satisfaction, collaborates with internal and external business partners to ensure staff performance on aligned operations functions and communicates with Blue KC’s leadership on staff’s provider engagement and performance. Engages with PAE’s on issue resolution to ensure issues are handled timely with a positive outcome. Supports PAE’s with resources to elevate provider issues that require business partners engagement for resolution Oversees and manages staff educational needs affecting staff and providers

• Bachelor’s degree in business administration, health care administration or other relevant academic discipline
• 5 years of Provider Team, Healthcare or Managed Care Experience, may be combined experience
• 5 years of management experience
• Extensive knowledge of Managed Care Processes, Claims Adjudication, Provider Experience
• Advanced level knowledge of and ability to use Microsoft Windows and Office applications such as Word, Excel, Access, and PowerPoint

• 7 years of Provider Team, Healthcare or Managed Care Experience, may be combined experience
• 7 or more years of management experience

Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

At Blue Cross and Blue Shield of Kansas City (Blue KC), we have long put our members first by developing products and services to meet our needs. From our founding in 1938 to more than 80 years of experience in innovative, patient-centered healthcare coverage, Blue KC continues to keep our members at the center of everything we do. As a market leader, we continue to embrace new ideas to make healthcare more affordable and to improve the customer experience.

Blue Cross and Blue Shield of Kansas City will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully utilize electronic and online job application systems.