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Director Product Support Jobs in Reston, VA (NOW HIRING)

MaxCyte, Inc

Director, Product Management

Rockville, MD · On-site

$200K - $225K/yr

The Director, Product Management is responsible for MaxCyte's product development and global ... Supports the generation of financial models that determine product development projects, commercial ...

MaxCyte, Inc

Director, Product Management

Rockville, MD · On-site

$200K - $225K/yr

Description The Director, Product Management will develop, manage and execute a compelling ... Supports the generation of financial models that determine product development projects, commercial ...

Join Our Team

Director, Product Management

Rockville, MD · On-site

$200K - $225K/yr

Description: The Director, Product Management will develop, manage and execute a compelling ... Supports the generation of financial models that determine product development projects, commercial ...

Capital One

Director, Product Management

Mclean, VA · On-site

$235K - $246K/yr

Director, Product Management Product Management at Capital One is a booming, vibrant craft that ... For technical support or questions about Capital One's recruiting process, please send an email to ...

Capital One

Director, Product Management

Mclean, VA

$235K - $246K/yr

Director, Product Management Product Management at Capital One is a booming, vibrant craft that ... For technical support or questions about Capital One's recruiting process, please send an email to ...

Cooley LLP

Product Support Specialist

Washington, DC · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Ability to travel, as required * 4+ years direct applicable experience (e.g., engaging with end ...

ORBIS Inc

Product Support Analyst

Washington, DC · On-site

The incumbent provides support to the Program Executive Officer for Aircraft Carriers (PEO CVN), aligned to the Director for Product Support. PEO CVN provides full lifecycle acquisition support to ...

Cooley

Product Support Specialist

Washington, DC · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Ability to travel, as required * 4+ years direct applicable experience (e.g., engaging with end ...

ORBIS, Inc.

Product Support Analyst

Washington, DC · On-site

The incumbent provides support to the Program Executive Officer for Aircraft Carriers (PEO CVN), aligned to the Director for Product Support. PEO CVN provides full lifecycle acquisition support to ...

Capital One

Director, Product Management, Payments

Mclean, VA · On-site

$235K - $246K/yr

Director, Product Management, Payments Product Management at Capital One is a booming, vibrant ... Create a long-term roadmap that supports a broader enterprise vision and industry trends * Engage ...

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All JobsProduct Support JobsDirector Product Support JobsDirector Product Support Jobs in Reston, VA

Director Product Support information

See Reston, VA salary details

$74.4K

$180.4K

$243.4K

How much do director product support jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director product support in Reston, VA is $180,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $161,300.00 and $198,200.00 per year, depending on experience, location, and employer.

What is a director product support?

A Director of Product Support oversees the customer support and technical service teams to ensure efficient resolution of product-related issues. They develop support strategies, improve service processes, and collaborate with product and engineering teams to enhance customer experience. This role requires leadership, problem-solving, and strong communication skills to manage teams and support operations effectively.

What are the key skills and qualifications needed to thrive as a director product support?

To thrive as a Director Product Support, you need extensive experience in product support or technical service management, strong problem-solving abilities, and a proven track record of leadership, often supported by a relevant bachelor's or master's degree. Familiarity with customer relationship management (CRM) platforms, product lifecycle management tools, and ITIL or Six Sigma certifications is highly advantageous. Excellent communication, cross-functional collaboration, and strategic thinking are essential soft skills for this role. These competencies ensure the effective delivery of support, continuous service improvement, and alignment between customer needs and organizational goals.

What are the typical challenges faced by a director product support and how can they be addressed?

Directors of Product Support often encounter challenges such as coordinating complex support operations across multiple teams, maintaining high customer satisfaction while managing resource constraints, and keeping up with rapidly evolving product updates. To address these challenges, effective communication, robust process frameworks, and proactive team training are essential. Additionally, leveraging technology to streamline support workflows and regularly analyzing customer feedback helps identify areas for continual improvement. Embracing cross-department collaboration ensures alignment between product development, engineering, and support, leading to enhanced customer experiences and operational efficiency.

What job categories do people searching Director Product Support jobs in Reston, VA look for?

The top searched job categories for Director Product Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Director Product Support jobs?

Cities near Reston, VA with the most Director Product Support job openings:

Director Product Support jobs near you

Director, Product Management

MaxCyte, Inc

Rockville, MD • On-site

$200K - $225K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 20 days ago

Job description

Job Type
Full-time
Description
The Director, Product Management will develop, manage and execute a compelling marketing strategy that aligns with organizational objectives to meet/exceed business revenue/margin goals through strong leadership and comprehension of the true needs and expectations of the customer.
The Director, Product Management is responsible for MaxCyte's product development and global strategy for the technology products, consumables, parts and services. This position provides commercial leadership to develop and coordinate a global product and commercial strategy that includes existing product enhancements, new product roadmap, product development and new product introductions.
The position is responsible for the global pricing strategy, research expansion and positioning, monitoring quality, complaints and customer satisfaction, and developing strategies to constantly improve market awareness, share and profitability.
The Director, Product Management will develop a deep understanding of customer expectations with product functionality, evaluate and respond to market conditions across all regions (Asia Pacific, EMEA, and the Americas). He/she will create and nurture brand awareness and perception among researchers and ensure compliance with current regulations, standards and policies. In addition, the Director, Product Management is accountable for developing and creating new innovative products and services that will build MaxCyte's brand leading to achievement of global revenue, margin and market share objectives.
Ability to work onsite at the Company's Rockville, Maryland headquarters or our Waltham, MA office.
Job Responsibilities:
  • Leads strategic direction, planning, and execution designed to maximize value of the products, leveraging an integrated approach with R&D and Operations for development and commercialization. The includes decisions to optimize resources that maximizes commercialization for sales growth and profitability.
  • Leads sound business proposals through the New Product Development and Introduction (NPDI) process from concept to commercialization through extensive direction and execution planning, forecasting, monitoring market share and market penetration.
  • Collects Voice of Customer (VOC) and identifies product needs, features, and applications.
  • Conducts market research to quantify the size of the addressable market.
  • Understands competitive landscape, integrates business needs into the product and ensures key claims are in the marketing plan.
  • Collaborates with R&D and Engineering to establish unmet needs, translates to design specifications, assists in validation activities to meet milestones and ensures timely product launches with a high level of quality.
  • Supports the generation of financial models that determine product development projects, commercial activities, and S&OPs.
  • Directs Marketing and outside agencies to ensures successful execution of advertising, public relations, tradeshows and events, and digital initiatives.
  • Evaluate market conditions and demographics then execute recommended changes to encourage maximum sales activity.
  • Promotes a culture of innovation, accountability, and excellence inside product lifecycle management across the organization, with R&D, and Operations.
  • Assesses feasibility and market potential of innovative concepts, providing recommendations for investment or further development within R&D and Corporate Development.
  • Develops and support internal business development strategies with partners and collaborators.
  • Effectively leads a cohesive cross-functional lifecycle product development team
  • Mentor, guide and coach direct reports to expand their capabilities and build knowledge and business acumen within the organization.
  • Ability to absorb imminent future company growth from a structure and a personnel perspective.

Requirements
  • BS or BA required; advanced degree (MBA, PhD, or Master's) preferred.
  • Bachelor's degree with 15+ years of experience OR Master's/Doctoral degree with 10+ years of experience, with strong scientific acumen.
  • Minimum of 5 years of experience contributing to global commercial and product strategy within cell and gene therapy, bioprocessing, or related markets.
  • Extensive experience in marketing/business plan development, forecasting, measurement against P&L goals, market share monitoring, and customer satisfaction measurement.
  • Experience developing scientific and technical messaging for complex products and services.
  • Track record of aligning Product, Sales, and Marketing teams around a unified commercial strategy.
  • Experience engaging KOLs, clinical stakeholders, and scientific communities to influence adoption and market perception.
  • Demonstrated ability to conceive, develop, and implement multi-dimensional commercial strategies and successful marketing plans.

Depending on experience the annual salary for this role is $200,000-$225,000. MaxCyte also offers a comprehensive benefits package including health, dental, vision, life, and disability insurance and generous time off.
MaxCyte is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

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