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Director Product Support Jobs in Renton, WA (NOW HIRING)

Tasso

Product Support Specialist

Seattle, WA · Remote

The position will report to our Director of Customer Service. An ideal candidate will have at least 1 year of experience in a customer service or product support role and must be based in the Seattle ...

Tasso

Product Support Specialist

Seattle, WA · On-site +1

$24 - $26/hr

The position will report to our Director of Customer Service. An ideal candidate will have at least 1 year of experience in a customer service or product support role and must be based in the Seattle ...

Cooley LLP

Product Support Engineer

Seattle, WA

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Cooley

Product Support Engineer

Seattle, WA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

360 Direct Access

Product Support Engineer

Redmond, WA · On-site

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

PitchBook

Director, Product Management

Seattle, WA · On-site

$265K - $277K/yr

The role of Director of Product Management involves leading strategic roadmaps and mentoring ... PitchBook offers financial data and tools on companies, deals, investors, and markets to support ...

Microsoft

Director, Product Marketing

Redmond, WA · On-site

... supporting key customer engagements, and ensuring feedback informs product and marketing strategy ... without direct authority. * Strategic, customer-centric mindset with analytical problem-solving ...

Chewy

Director, Product Design

Bellevue, WA

$204K - $300K/yr

... and support the businesses and veterinarians who care for pets. We're a team of passionate ... You will be a Director, Product Design , leading design within Chewy Health, based in either our ...

Chewy

Director, Product Design

Bellevue, WA · On-site

$204K - $300K/yr

... and support the businesses and veterinarians who care for pets. We're a team of passionate ... You will be a Director, Product Design , leading design within Chewy Health, based in either our ...

Axon

Director, Product Finance

Seattle, WA · On-site

$265K - $277K/yr

Like our products, we work better together. We connect with candor and care, seeking out diverse ... You will support a fast paced and dynamic business team that is working on solving the most ...

Axon

Director, Product Finance

Seattle, WA

$265K - $277K/yr

You will support a fast paced and dynamic business team that is working on solving the most ... You will support Product Roadmap prioritization based on profit contribution and engineering ...

DocuSign

Senior Director, Product Security

Seattle, WA · On-site

$176K - $216K/yr

The Senior Director will be a product focused, technically proficient leader who manages the ... Manage efficient, effective security solutions aligned with business needs (e.g., support ...

Chewy

Associate Director, Product Management

Bellevue, WA · On-site

$166K - $265K/yr

Our Opportunity Chewy is hiring an Associate Director, Product Management - Pricing Data Science ... while supporting sustainable business growth. In this role, you will own the product roadmap for ...

Chewy

Associate Director, Product Management

Bellevue, WA · On-site

$166K - $265K/yr

Our Opportunity Chewy is hiring an Associate Director, Product Management - Pricing Data Science ... while supporting sustainable business growth. In this role, you will own the product roadmap for ...

Peloton

Legal Director, Product Safety

Woodinville, WA · Hybrid

$261K - $273K/yr

... and products, to support the achievement of our business objectives while prioritizing Member ... Direct the legal response to post-market safety escalations, providing decisive leadership on ...

Peloton

Legal Director, Product Safety

Woodinville, WA · On-site

$261K - $273K/yr

Extensive experience advising executives and boards of directors on high-stakes product safety and ... Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family ...

Crusoe

Senior Director, Product Marketing

Bellevue, WA · On-site

As our Senior Director of Product Marketing, you are a hands-on technical leader who thrives at the ... You partner closely with these teams-not just to support their plans, but to help shape them. You ...

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Showing results 1-20

All JobsProduct Support JobsDirector Product Support JobsDirector Product Support Jobs in Renton, WA

Director Product Support information

See Renton, WA salary details

$80.4K

$195K

$263.2K

How much do director product support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director product support in Renton, WA is $195,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $174,300.00 and $214,300.00 per year, depending on experience, location, and employer.

What is a Director Product Support job?

A Director of Product Support oversees the customer support and technical service teams to ensure efficient resolution of product-related issues. They develop support strategies, improve service processes, and collaborate with product and engineering teams to enhance customer experience. This role requires leadership, problem-solving, and strong communication skills to manage teams and support operations effectively.

What are the key skills and qualifications needed to thrive in the Director Product Support position, and why are they important?

To thrive as a Director Product Support, you need extensive experience in product support or technical service management, strong problem-solving abilities, and a proven track record of leadership, often supported by a relevant bachelor's or master's degree. Familiarity with customer relationship management (CRM) platforms, product lifecycle management tools, and ITIL or Six Sigma certifications is highly advantageous. Excellent communication, cross-functional collaboration, and strategic thinking are essential soft skills for this role. These competencies ensure the effective delivery of support, continuous service improvement, and alignment between customer needs and organizational goals.

What are the typical challenges faced by a Director Product Support and how can they be addressed?

Directors of Product Support often encounter challenges such as coordinating complex support operations across multiple teams, maintaining high customer satisfaction while managing resource constraints, and keeping up with rapidly evolving product updates. To address these challenges, effective communication, robust process frameworks, and proactive team training are essential. Additionally, leveraging technology to streamline support workflows and regularly analyzing customer feedback helps identify areas for continual improvement. Embracing cross-department collaboration ensures alignment between product development, engineering, and support, leading to enhanced customer experiences and operational efficiency.

What job categories do people searching Director Product Support jobs in Renton, WA look for? The top searched job categories for Director Product Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Director Product Support jobs? Cities near Renton, WA with the most Director Product Support job openings:
Director Product Support jobs near you
Product Support Specialist

Product Support Specialist

Tasso

Seattle, WA • Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description


Who We Are
Tasso is a fast-growing Seattle-based startup focused on delivering at-home diagnostic testing to those who need it most. We are growing our footprint with leading health systems, clinical research organizations, academic medical centers, and more, who are looking to deliver clinical-grade, convenient diagnostic tests to their patients. Tasso was originally founded to find a better way to collect blood instead of a painful fingerstick or time-consuming venous draw. Since then, our products have been used in pharmaceutical clinical trials, by Olympians as part of a new virtual anti-doping program, and broadly by hospital systems across the US.
We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The position will report to our Director of Customer Service. An ideal candidate will have at least 1 year of experience in a customer service or product support role and must be based in the Seattle area.
What You Will Do
  • Professionally handle all incoming requests from customers and ensure that customer requests for information are fully satisfied.
  • Process customer and internal orders thoroughly and accurately as needed.
  • Providing ongoing patient and customer support, answering questions about device usage and logistics.
  • Ensure coverage of customer and patient communication channels (phone, email) for hours of operation are filled.
  • Perform account setup and creation, including onboarding and adding new customers to internal systems and maintaining accurate, up-to-date account records.
  • Complete data uploads and file-transfer tasks accurately and on schedule, ensuring data integrity and confidentiality across systems.
  • Process customer requests for inventory returns, RMA’s (Return Material Authorization), and replacement orders.
  • Build sustainable relationships of trust through open and interactive communication with Internal and external customers.
  • Partners with cross-functional departments as needed to ensure exceptional customer service is being delivered to customers and patients.
  • Escalate customer complaints for investigation as required.
  • Assist with Recall or Field Corrective Action activities as required.
  • Very close teamwork is required to achieve our goal of delivering exceptional customer support and reach our goal of delighting Tasso customers.
  • Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
  • Duties may be modified or assigned at any time to meet the needs of the business. Who You Are

Who You Are
  • 1+ years’ experience in customer service or product support role medical device/health care field preferred.
  • Comfortable having product conversations including troubleshooting Customer and Patient problems to resolution.
  • Self-starter who works well with ambiguity and uncertainty.
  • Strong interpersonal skills, including active listening to customers and patients, as well as a team-first mentality with your Tasso colleagues.
  • Attention to detail – tracking and managing customer tickets and complaints to completion.
  • Fast-paced office environment; requires significant use of telephone and computer.
Nice to Have
  • Two (2) years of call center experience in a medical device manufacturing environment or similar experience with a high-call volume.
  • Experience in Complaint Intake
  • Working Knowledge of GMP

What We Offer
$24/hr - $26/hr based on experience + Stock Options
We offer competitive compensation, benefits and a fantastic work environment:
  • 95% paid Medical, 100% Dental & Vision for employees and a generous subsidy for dependents
  • 11 Paid Holidays and generous Time Off policies
  • 401K + Employer Match
  • Paid parental leave policy
We have a strong healthcare-driven mission, and your guidance and efforts will directly link to our success.  We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be for it.

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