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Director Product Support Jobs in Bothell, WA (NOW HIRING)

Chewy

Associate Director HR Product Manager

Bellevue, WA · On-site

$166K - $265K/yr

Chewy is seeking an Associate Director Product Manager within our Product Management team in HR ... Occasional travel may be required to support collaboration or customer research * Background in HR ...

Chewy

Associate Director HR Product Manager

Bellevue, WA

$166K - $265K/yr

Chewy is seeking an Associate Director Product Manager within our Product Management team in HR ... Occasional travel may be required to support collaboration or customer research * Background in HR ...

Quiet Capital

Senior Product Manager

Seattle, WA · On-site

$100 - $130/hr

Director, Product Department: Product & Engineering - Product Location: Cincinnati, OH or Seattle ... of products that support and empower our Providers and Technicians. This role focuses on ...

CoreWeave

Staff Product Manager, Networking

Bellevue, WA · On-site

$188K - $275K/yr

Deep expertise in networking technologies, including VPCs, Direct Connect, cross/multi-cloud ... Family-Forming support provided by Carrot * Paid Parental Leave * Flexible, full-service childcare ...

Salesforce, Inc.

Product Marketing Director

Seattle, WA · On-site

$164 - $262/hr

Product Marketing DirectorSkip to main content#Product Marketing Director page is loaded## Product ... Our benefits and resources support you to find balance and *be your best*, and our AI agents ...

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All JobsProduct Support JobsDirector Product Support JobsDirector Product Support Jobs in Bothell, WA

Director Product Support information

See Bothell, WA salary details

$79.9K

$193.8K

$261.6K

How much do director product support jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director product support in Bothell, WA is $193,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $173,300.00 and $213,000.00 per year, depending on experience, location, and employer.

What is a director product support?

A Director of Product Support oversees the customer support and technical service teams to ensure efficient resolution of product-related issues. They develop support strategies, improve service processes, and collaborate with product and engineering teams to enhance customer experience. This role requires leadership, problem-solving, and strong communication skills to manage teams and support operations effectively.

What are the key skills and qualifications needed to thrive as a director product support?

To thrive as a Director Product Support, you need extensive experience in product support or technical service management, strong problem-solving abilities, and a proven track record of leadership, often supported by a relevant bachelor's or master's degree. Familiarity with customer relationship management (CRM) platforms, product lifecycle management tools, and ITIL or Six Sigma certifications is highly advantageous. Excellent communication, cross-functional collaboration, and strategic thinking are essential soft skills for this role. These competencies ensure the effective delivery of support, continuous service improvement, and alignment between customer needs and organizational goals.

What are the typical challenges faced by a director product support and how can they be addressed?

Directors of Product Support often encounter challenges such as coordinating complex support operations across multiple teams, maintaining high customer satisfaction while managing resource constraints, and keeping up with rapidly evolving product updates. To address these challenges, effective communication, robust process frameworks, and proactive team training are essential. Additionally, leveraging technology to streamline support workflows and regularly analyzing customer feedback helps identify areas for continual improvement. Embracing cross-department collaboration ensures alignment between product development, engineering, and support, leading to enhanced customer experiences and operational efficiency.

What job categories do people searching Director Product Support jobs in Bothell, WA look for?

The top searched job categories for Director Product Support jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Director Product Support jobs?

Cities near Bothell, WA with the most Director Product Support job openings:

Director Product Support jobs near you

Associate Director HR Product Manager

Chewy

Bellevue, WA • On-site

$166K - $265K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 227 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
We are hiring outstanding humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you'll find a career path alongside other incredible humans, like yourself. You'll be part of an environment that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.
Your Opportunity:
Chewy is seeking an Associate Director Product Manager within our Product Management team in HR. This team plays a meaningful role in crafting innovative, user-centric experiences that drive business outcomes. As a senior individual contributor, you will be responsible for the full lifecycle of large, complex, and novel products. You will also play a direct role in the long-term strategy of a broader product portfolio.
In this role, you will bring deep product expertise, critical thinking, and strong executional capabilities to lead initiatives that have broad cross-functional impact. You will influence leadership, manage ambiguity, and drive clarity across organizational boundaries while developing and evangelizing product vision.
What You'll Do:
  • Own the end-to-end customer and business experience for a large and complex product that contributes to Chewy's long-term strategy
  • Develop and lead the product strategy (e.g., 3-year plan) for your area of ownership, aligning with broader portfolio goals and company priorities
  • Define and champion customer-centric solutions by synthesizing quantitative and qualitative insights; anticipate needs not readily visible in data
  • Build and apply customized prioritization frameworks, identify and mitigate product risks, and manage interdependencies and critical paths across teams
  • Develop high-impact product documents (e.g., PRFAQs) for complex products that clearly articulate vision, value, and success metrics; presenting confidently to SLT
  • Build alignment across leadership up to VP level through crisp, data-driven communication and proactive engagement; welcoming feedback and debate
  • Partner with design, engineering, data science, and analytics teams in agile environments to deliver measurable impact on time and within scope
  • Lead initiatives through ambiguity, structuring open-ended problem spaces, and driving decisions that influence broader organizational outcomes
  • Serve as a subject matter expert and thought leader in your product domain, mentoring peers and contributing to the advancement of the product practice

What You'll Need:
  • Bachelor's degree in a related field; MBA or advanced degree preferred
  • 8+ years of product management experience, including ownership of large or complex product initiatives with strategic impact
  • Proven ability to build long-term product strategies and roadmaps with deep business and customer insight
  • Outstanding analytical and problem-solving skills, including experience with experiment design, Key Performance Indicators (KPIs), and risk assessment
  • Excellent written and verbal communication skills, including a high level of comfortable presenting to and influencing VP and SLT leaders
  • Experience developing frameworks or methodologies for large-scale product planning
  • Technical acumen sufficient to engage deeply with engineering and data science teams
  • Demonstrated experience leading cross-functional teams through ambiguity to deliver innovative, scalable solutions
  • Occasional travel may be required to support collaboration or customer research
  • Background in HR Tech, automation, personalization, or related technology domains is preferred

The base salary range for this role is $166,000 - $265,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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