Director Process Optimization Jobs in Crete, IL (NOW HIRING)

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Property Tax Managing Director, within our State & Local Tax Consulting team, will serve as the Practice Leader responsible for the overall strategy, growth, and performance of the firm's Property Tax practice. This individual will set the vision for the practice, drive revenue growth, oversee service delivery, and build a high-performing team across Business Personal Property and Real Estate Property Tax services.

This leader will be accountable for practice development, client relationships, operational excellence, and market positioning, while modernizing service delivery through technology enablement and scalable processes. The role is designed for a senior, market-facing leader who combines deep technical expertise with strong business development and people leadership capabilities.

This position emphasizes practice leadership, revenue growth, and team development, with oversight of operational transformation initiatives.

Responsibilities:

• Lead the transformation of the Property Tax practice by modernizing service delivery through technology enablement, automation, and standardized processes
• Design and execute a comprehensive operating model to eliminate manual processes, improve data management, and enhance efficiency, scalability, and gross margins
• Provide strategic oversight to ensure consistent, high-quality, timely, and accurate Property Tax compliance and consulting services across U.S. and India delivery teams
• Serve as a catalyst for change by introducing leading practices in technology-enabled Property Tax compliance and real estate appeal services
• Enable scalable growth by optimizing the global delivery model and improving resource utilization without proportional increases in headcount
• Act as a senior technical and strategic advisor on complex Property Tax compliance and consulting matters, with emphasis on improving service delivery rather than managing day-to-day filings
• Collaborate closely with Tax and firm leadership to align Property Tax operations with broader business objectives, growth strategies, and the firm's technology-enabled delivery model
• Monitor Property Tax legislative and regulatory developments and ensure timely, efficient incorporation into standardized processes and enabling technologies
• Lead business development efforts by identifying and converting new property tax opportunities and expanding services within existing and prospective client relationships
• Lead proposals, pricing, and client presentations while collaborating with firm leadership on go-to-market strategies and overall growth of the property tax practice

Qualifications:

• Bachelor's degree required, Accounting, Finance, preferred
• Relevant professional certification required (CPA, JD, LLM, CMI, State Assessor, etc.)
• Significant experience leading the transformation of Property Tax compliance and consulting operations
• Proven success implementing technology solutions, automation, and standardized workflows to reduce manual effort and improve efficiency and margins
• Strong understanding of Property Tax compliance, including renditions, compliance calendars, data management, and assessment-related processes
• Experience redesigning BPP and Real Estate Property Tax service models to support growth and increased complexity
• Demonstrated ability to build and maintain trusted client relationships and support market-facing activities, including expanding existing accounts
• Experience leading and influencing geographically distributed teams, including offshore delivery models, with a focus on change management and process adoption
• Deep technical knowledge of state and local property tax laws and procedures, including business personal property, real property, exemptions and appeals
• Technology-enabled service delivery and operational transformation
• Process optimization and workflow redesign
• Global delivery model leadership (U.S. / India)
• Strong leadership presence with the ability to mentor, guide, and influence teams
• Excellent written and verbal communication skills, with the ability to translate complex technical and operational concepts into clear, actionable guidance
• Experience using PTMS software preferred

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $190,200.00 - $401,000.00 per year. This role follows a hybrid work model for candidates located near a Crowe office. Candidates who are not within commuting distance of a Crowe office may be considered for a remote work arrangement, subject to business needs.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation