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Director Process Optimization Jobs in Hawaii (NOW HIRING)

Blue Hawaiian Helicopters

Reservations Manager

Kahului, HI · On-site

$61K - $76K/yr

... sales process to identify improvements and efficiencies. * Leverage the strengths of both Blue ... Manage call volume balancing to provide optimal customer service, minimal hold times and decreased ...

Blue Hawaiian Helicopters

Reservations Manager

Kahului, HI · On-site

$61K - $76K/yr

... sales process to identify improvements and efficiencies. * Leverage the strengths of both Blue ... Manage call volume balancing to provide optimal customer service, minimal hold times and decreased ...

Blue Hawaiian Helicopters

Reservations Manager

Kahului, HI · On-site

$61K - $76K/yr

... sales process to identify improvements and efficiencies. * Leverage the strengths of both Blue ... Manage call volume balancing to provide optimal customer service, minimal hold times and decreased ...

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Director Process Optimization information

What are some common challenges faced by a director of process optimization, and how can they be addressed?

A Director of Process Optimization often encounters challenges such as resistance to change from staff, aligning process improvements with business objectives, and managing cross-functional collaboration. Addressing these challenges typically involves clear communication of the benefits of process changes, securing executive buy-in, and fostering a culture of continuous improvement. Additionally, leveraging data-driven insights and establishing strong relationships across departments can help ensure smoother implementation and sustained success.

What does a director of process optimization do?

A Director of Process Optimization is responsible for analyzing and improving business processes within an organization to increase efficiency, reduce costs, and enhance overall performance. They lead teams in identifying bottlenecks, implementing best practices, and leveraging technology to streamline operations. This leadership role often involves cross-departmental collaboration, change management, and strategic planning to ensure that improvements align with business goals. The Director also measures the impact of process changes and continuously seeks opportunities for further optimization.

What are the key skills and qualifications needed to thrive as a director of process optimization?

To excel as a Director of Process Optimization, you need expertise in process improvement methodologies (such as Lean or Six Sigma), strong analytical skills, and a relevant bachelor's or master's degree. Familiarity with process mapping tools, data analytics platforms, and certifications like Six Sigma Black Belt are typically required. Exceptional leadership, strategic thinking, and communication skills help drive cross-functional initiatives and foster stakeholder buy-in. These abilities are vital for successfully identifying inefficiencies, implementing sustainable changes, and achieving organizational efficiency goals.

What are popular job titles related to Director Process Optimization jobs in Hawaii?

For Director Process Optimization jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Director Process Optimization jobs in Hawaii look for?

The top searched job categories for Director Process Optimization jobs in Hawaii are:

Director Process Optimization jobs near you

Provider Performance Advocate

Hawaii Medical Service Association

Honolulu, HI • On-site

$17.25 - $23/hr

Full-time

Re-posted 12 days ago

Job description

  1. Provider Practice Engagement & Communication and Relationship Building
    • Manages patient gaps in care by establishing efficient and effective workflows between providers, patients, and HMSA.
    • Accountable for establishing and maintaining sustained engagement within practices that impacts costs, quality, access, and overall patient experience through the deployment of tactical and strategic methodologies.
    • Build and effectively maintain strong relationships with practice operational and clinical leadership that informs development of performance improvement initiatives to achieve identified goals.
    • Supports ongoing physician -- patient relationships by providing educational and operational support to improve the quality, access, and satisfaction of the patient experience. Includes the development and delivery of a streamlined process for the practice to access additional educational and behavioral change tools, as appropriate.
    • Actively conducts physician-patient outreach which may include telephonic, face-to-face or via email.
    • Leads ad-hoc projects/assignments and actively participate in all internal and external meetings.
  2. Member Engagement
    • Engages with members on both inbound and outbound calls to establish trust, credibility and drive improved health and well-being.
    • Provides initial engagement to member who self-refer or are referred by their physician or facility or participate in appropriate intervention.
    • Utilize effective communication skills such as motivational interviewing to gain agreement from member to be compliant with routine provider appointments, recommended screenings, vaccinations, etc.
    • Collaborate with physicians, office staff, and HMSA team members to address and/or close gaps in care.
  3. Problem Solving and Process Improvement
    • Assess and communicate provider capabilities to inform future interventions; work with the HMSA LOB PO teams as needed.
    • Use internal and external data to analyze and interpret trends. Work with appropriate stakeholders to implement proactive strategies to address issues and measure impact.
    • Develop and deploy localized practice optimization strategies based on data analysis that includes measurable and time-specific aim statements as part of a data-informed PDSA rapid cycle optimization approach.
    • Function as a change agent by promoting workflow efficiencies, best practices, and other change management tactics that improve patient-centered care, timely access to care, and population health management.
    • Facilitates communication and requests among multi-disciplinary team members, providers, health plan, and members.
    • Coordinates data extracts and data analysis interpretation in preparation of reports aimed to determine the effectiveness of programs for the assigned PO/providers.
    • Develops and deploys workflow optimization and training efforts for provider office staff in a changing and evolving healthcare operating environment. This position requires high level of autonomy in decision making.
    • Maintains a deep understanding of HMSA performance measure requirements.
  4. Performs all other miscellaneous responsibilities and duties as assigned or directed.
    • This may include projects and pilots that align with HMSA corporate goals, and internal and external metrics and deliverables, including employer groups, business partners, and CMS. For example:
      • HMSA-IHMS-MOC assignments, training, meetings, and events
      • Employer group pilot programs and health fairs
      • Care coordination and care gap closure as identified through various projects and pilots.
      • Medical record and/or clinical data collection

#LI-Hybrid
  1. Bachelor's degree and two years of related medical experience; or equivalent combination of education and related work experience.
  2. Effective communication skills (with members, colleagues, physicians, and plan representatives). Includes active listening skills to determine needs and identify problems.
  3. Demonstrated ability to solve practical problems with a variety of variables.
  4. Basic working knowledge of digital/electronic medical records and related documentation.
  5. Basic working knowledge of Microsoft Office PowerPoint.
  6. Intermediate working knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook/email.
  7. Must have valid driver's license, access to an automobile with current license, registration, and no-fault insurance.

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