Director Process Optimization Jobs in Hawaii (NOW HIRING)

Primary Responsibilities: Responsible for maximizing the overall revenue and profitability by effectively managing the pricing, inventory and distribution channels for the hotel.  This role will develop and implement strategies to raise all revenues and profits for the hotel while providing leadership, direction and technical support to the Revenue Management and Reservations Departments. The Director of Commercial Strategy partners with the Corporate Director of Revenue Management and Prince Waikiki’s senior leadership team to establish and implement brand standard processes in revenue optimization, distribution, reservations and other revenue generating departments. This position will be responsible for in-depth data analysis, monitoring market trends, hotel performance, competitor pricing and providing accurate forecasts.  
 

Essential Duties:

1. Execute all revenue management related critical path items including room type analysis, pricing, inventory, OTA contracting and maintenance/implementation of the CRS, booking engine, and PMS.
2. Effectively leverage, manage and maintain Revenue Management Systems and its daily operations to provide accurate forecasting/reporting.
3. Monitor hotel’s distribution and booking systems to ensure all revenue generating channels are working efficiently.
4. Partners with Director of Sales and Marketing on annual budget, business plan, owner presentations, and merchandising of rooms and offers in all channels to increase conversion.
5. Provide leadership, direction, and development to reservations department to maximize revenue and efficiency.
6. Facilitate training and support in all areas related to revenue management and distribution.
7. Analyze applicable revenue reports to make daily yield management decisions and update respective inventory/rate information directly through systems. 
8. Analyze and review weekly/monthly STR report results understanding the gains/losses of the RevPAR Index and applying this knowledge to impact/develop proactive strategies to gain market share against the competition.
9. Analyze and review Demand 360 and other reports as needed to track industry/competitor pace and strategies in order to gain market share for hotel.
10. Ownership of all third party OTA relationships and channels by working with market managers on all promotions as well as in conjunction with the marketing department on OTA marketing opportunities. 
11. Partner with Sales, Marketing, Food & Beverage, Catering and Conference Services and the Hawaii Prince Golf Club to support and deploy revenue generation strategies. 
12. Utilize the Revenue Management System to help support group sales in performing displacement strategies as well as booking pace/production for leisure sales and marketing.
13. Work with marketing department to set up/load all direct promotions on the booking engine on brand.com
14. Work with the leisure sales team and its third party partners (wholesale, OTA) to set up accounts/promotions through dynamic and static channels.
15. Work with the leisure and corporate sales team and their third party partners to help set up negotiated accounts/offers in the GDS.
16. Work with the General Manager and Director of Sales and Marketing in setting annual rate, pricing and hotel revenue generation strategies.
17. Create performance expectations, manage processes and hold revenue management team accountable for their activities and timelines.
18. Take ownership and act as a brand expert for revenue management and distribution related technology, ensure that the revenue management team are utilizing systems to their full potential and continuously monitor the systems to ensure accuracy.
19. Lead all revenue management and distribution system integrations and ensure all approved channels are connected/working efficiently.
20. Provides strategic guidance in revenue strategy, distribution, asset evaluation and management company transitions for future Prince Resorts, as needed.

Other Duties:

• Conduct weekly RevMax meetings.
• Participate in monthly ownership meetings.
• Attend all scheduled manager’s meeting and training sessions.
• Provide and create reports as needed to make strategic revenue generating decisions.
• Support future property transitions as needed.
• Maintain an open door policy and monitor employee relations.
• Performs other related duties as assigned or required.

Work Hours:

• Must have flexible availability and be able to work varied shifts and holidays.
• Must be able to work a minimum of 50 hours per week.
• Must be able to work a flexible schedule to meet the changing demands of business need.
• Must be able to travel for business, training, or attend meetings as required.

Equipment Use:

• Strong understanding of how all hotel PMS, CRS and distribution channels work for an independent hotel required.
• Previous experience and strong working knowledge of various systems including Travelclick, Hotsos and Infor highly preferred. 
• Previous experience in managing OTA accounts through it’s extranet/systems highly preferred.
• Intermediate or expert skill level in the use of computer and all office software including Excel, Word, Powerpoint, Zoom, Teams required.
• Ability to use various office equipment including but not limited to telephones, calculators, photocopiers, and facsimile machines.

Mental and Physical Demands:

• Must be able to work under pressure and deal with situations which may be deemed stressful during busy periods.
• Must be able to work indoor and outdoor with occasional exposure to hot/cold/humid/rainy conditions.
• Must be able to multitask, prioritize and organize workload in a face-paced environment to ensure deadlines are met.
• Must be able to observe employees in the workplace, evaluate their performance and productivity, determine areas of concern, provide leadership support and training to advance.
• Must be able to stand, walk and/or sit continuously to perform the essential job functions for the full duration of the shift.
• Must be able to push, lift and carry 25 pounds.

Communication Demands:

• Must be able to effectively communicate in English in person, over the phone, in writing to guests, ambassadors, clients and vendors promptly and professionally.  Must be able to speak, read and write proficiently in the English language.
• Must be able to effectively communicate and lead a department.
• Must be able to effectively deal with internal and external customers, some require high levels of patience, tact and diplomacy to defuse anger and collect information.
• Must be able to effectively deal with guest and ambassador concerns in a friendly and positive manner, including listening to the nature of the concern, demonstrating empathy, patience, tact and diplomacy with the guest and providing positive and proactive solutions.
• Must be able to exercise judgement, supervise the work performance of others and develop subordinates to enhance advancement in the Hotel.

Minimum Qualification Requirements:

• Minimum 3 years experience in similar role highly preferred
• Knowledge of hotel industry and Hawaii/Oahu market required
• Previous experience working in an independent upscale hotel highly preferred 
• Must be based on site or willing to relocate to Oahu
• High school diploma or equivalent.  Bachelor degree highly preferred.