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Under the general direction of the Practice Administrator, the Assistant Practice Administrator will assist in the supervision of the daily operation of PCA clinics. This position is also responsible for business development, implementation, coordination, and relationships of current and prospective patients and Occupational Health lines of service.

Essential Functions

• Responsible for developing and maintaining relationships with new and existing Occupational Health clients.
• Responsible for processing all new client accounts and maintaining contact and acting as client’s primary resource and contact.
• Assists with negotiation and monitoring of contracts with new and existing clients.
• Oversees the development, implementation, and coordination of current and new Occupational Health lines of service, new program areas, and other business development opportunities.
• Responsible for the daily operations of the Occupational Health department and a variety of administrative functions related to the daily operations.
• Develops and implements standard operating procedures for Occupational Health testing and other services.
• Performs Occupational Health testing services as needed.
• Supervises administrative and clinical staff and practice operations, including scheduling, training, work flow, service delivery, and employee performance.
• Maintains the strictest confidentiality.
• Performs other duties as assigned.

Competency Knowledge

• Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization, including Occupational Health.
• Knowledge of the purposes, organization, and policies of the community's health systems sufficient to interact with other health care providers.
• Knowledge of practice management computer systems and applications.
• Knowledge of the policies and procedures of a clinic sufficient to assist in direction of its operations and to provide effective patient care.
• General knowledge of accounting practices and procedures.

Skills

• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve clinic objectives.
• Skill in planning, organizing, delegating, and supervising.
• Skill in leading employees to accomplish all job objectives while inspiring confidence and motivation.
• Skill in gathering and interpreting data, analyzing situations accurately, and taking effective action.
• Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, Occupational Health, and the public.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
• Skill in verbal and written communication.

Abilities

• Ability to assume responsibility and exercise authority over assigned work functions.
• Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise.
• Ability to establish and maintain quality control standards.
• Ability to foster teambuilding with all clinic staff.
• Ability to organize and integrate organizational priorities and deadlines.
• Ability to research and prepare reports or other correspondence as required.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Physical Demands

The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to sit for lengthy time periods, use a keyboard, use a telephone and other office equipment, climb stairs multiple times a day, communicate in both oral and written forms and talk or hear. The employee is occasionally required to stand, walk, and climb or balance.

Equipment Operated

Standard office equipment including computers, computerized health information management system for medical records, fax machines, copiers, printers, telephones, etc.

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Medical office, well lighted, well ventilated. Work may be stressful due to continual interaction with others. Occasional evening and weekend work.

Education / Experience / Licenses / Certifications Required

• High school diploma or equivalent
• Minimum 2 years of experience in healthcare administration and/or business development and sales
• Strong leadership, communication, and problem-solving skills

Preferred (in addition to Required)

• Bachelor’s degree or higher in health care administration, business administration, or related field of study
• 5 or more years of experience in business development and sales
• Skills and experience in human resources, management, and accounting

FLSA Classification

Exempt

Position Type & Expected Work Hours

This is a full-time position. Work hours are typically Monday through Friday, 8:00 a.m. to 4:30 p.m., or other approved hours between 7 a.m. and 6 p.m. Occasional extended work hours may be required as business needs demand. Some employees in this position may be scheduled to work weekend shifts.

Reports to

PCA Practice Administrator

Supervisory Responsibilities

This position directly supervises the Occupational Health Medical Assistant and the Occupational Health Billing Representative.

Travel Requirements

Frequent travel to client sites, promotional events, and various OrthoAlaska locations is required.

Remote Work

This is primarily an in-office role, though it may be eligible for hybrid work in some cases with supervisor approval.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee who holds this position. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.