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Director Pos Technical Support Jobs in Delaware (NOW HIRING)

MSD

Specialist, Engineering

Millsboro, DE

Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers ... QC, Pharmaceutical Technical Support, R&D, Production or Analytical Technical Services) gives ...

Merck & Co.

... in direct experience on the farm and in the clinic, we work hand in hand with our customers every ... QC, Pharmaceutical Technical Support, R&D, Production or Analytical Technical Services) gives ...

Mary Dickson

Director, Design Assurance

Newark, DE · On-site

$167.40 - $297.60/hr

Direct the Design Assurance organization to support new product development and sustain activities ... Address technical and project‑based issues, assisting in the development of solutions and ...

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Director Pos Technical Support information

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

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Cities in Delaware with the most Director Pos Technical Support job openings:

Director Pos Technical Support jobs near you

Technical Lead - Engineering Talent Acceleration | Onsite - Delaware

Photon

Wilmington, DE • On-site

Full-time, Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description


Key Responsibilities
  • Own the roadmap and delivery of the developer portal (self-service tooling, documentation, service catalog).

  • Deliver DORA metrics and OKR dashboards to measure delivery health across engineering teams.

  • Identify and prioritize friction points in the developer experience; ship platform/process fixes.

  • Define and evangelize modern architecture patterns and testing practices as organization-wide guidance.

  • Set standards for production operations (on-call, runbooks, operational readiness) across teams.

  • Design and deliver the technical curriculum for upskilling engineers, including on AI-assisted development (Copilot, Claude Code, and emerging tools like BMAD/Kiro/GSD etc).

  • Drive community building initiatives (guilds, brown bags, internal tech talks) and organize hackathons.

  • Evaluate and pilot new AI development tools/skills, and decide what gets adopted org-wide.

  • Run day-to-day delivery of the offshore development team supporting the portal and dashboards: sprint commitments, code review, real-time unblocking, and hands-on work on critical-path items.

  • Report delivery status, risks, and blockers to engineering leadership.

Must-Have Qualifications
  • 8+ years in software engineering, with 3+ years as a tech lead owning end-to-end delivery of developer-experience or platform initiatives (not a pure design/review architect role).

  • Proven track record of shipping developer-platform initiatives on committed timelines, including hands-on troubleshooting under delivery pressure.

  • Proven experience building and operating a developer portal (e.g., Backstage or equivalent).

  • Strong experience designing DORA metrics/OKR dashboards and using them to drive engineering improvement.

  • Demonstrated ability to diagnose organizational friction points and translate them into platform or process solutions.

  • Deep, broad knowledge of modern architecture patterns and testing practices across multiple tech stacks.

  • Experience with production operations standards (incident response, runbooks, SRE practices).

  • Proven experience designing technical curricula and running enablement/training programs at scale.

  • Hands-on experience with AI-assisted development tools (GitHub Copilot, Claude Code, or similar) and evaluating emerging tools.

  • Experience running hackathons and community-building programs.

  • Financial-services or regulated-industry engineering-culture experience preferred.

  • Excellent communication and facilitation skills; able to influence across the engineering org and directly manage day-to-day delivery of an offshore team (standups, unblocking, sprint accountability).

Nice-to-Have Qualifications
  • Direct experience with Backstage plugin development.

  • Familiarity with emerging AI dev tools (Specprime, BMAD, Kiro, or similar) beyond mainstream Copilot/Claude Code.

  • Experience speaking at or organizing external developer conferences/meetups.

  • Background in technical training/curriculum design as a primary discipline (e.g., prior DevRel or L&D role).

Compensation, Benefits and Duration
Minimum Compensation: USD 56,000
Maximum Compensation: USD 196,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full-time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post

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