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Director Performance Management Jobs in Arizona (NOW HIRING)

HOPCo

Sr. Mgr. Network Performance

Phoenix, AZ · On-site

Partner with Regional Medical Directors to engage market MSK and PCP clinicians in understanding ... Work with VP of VBC Network Management and Network Performance team to establish and execute a ...

IntouchCX

Director, Workforce Management

Mesa, AZ · On-site

$125K - $132K/yr

Partnering with Training to create courses based on your team's performance needs. * Coordinating ... As Director, Workforce Management, You Need... * 5-10+ years of experience in workforce management ...

Red Bull

Operations Director

Waddell, AZ · On-site

The Operations Director serves as the primary on-the-ground leader, partnering closely with the ... Partner with HR on recruitment, onboarding, training, performance management, and employee ...

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Director Performance Management information

What are the key skills and qualifications needed to thrive as a Director of Performance Management, and why are they important?

To thrive as a Director of Performance Management, you need expertise in strategic planning, data analysis, and organizational development, often supported by a degree in business or human resources and significant leadership experience. Familiarity with HRIS systems, performance management platforms, and data visualization tools such as Tableau or Power BI is typically required. Strong communication, change management, and stakeholder engagement skills help drive organizational alignment and employee development. These competencies are crucial for designing effective performance strategies that support business objectives and foster a high-performance culture.

How does a Director of Performance Management typically interact with other departments to drive organizational success?

A Director of Performance Management collaborates closely with department heads, HR teams, and executive leadership to align performance metrics with organizational goals. This role often involves facilitating cross-functional meetings, providing guidance on goal-setting, and ensuring consistent performance evaluation processes across teams. Regular communication and partnership with other departments help identify areas for improvement and implement strategies that support overall business objectives. Strong collaborative skills are essential to influence and drive results through others while maintaining transparency and accountability.

What does a Director of Performance Management do?

A Director of Performance Management oversees the development and implementation of strategies to evaluate and improve employee performance within an organization. They design performance review systems, set key performance indicators (KPIs), and ensure alignment between individual goals and organizational objectives. This role often involves coaching managers, analyzing performance data, and recommending training or development programs to enhance productivity. Ultimately, the Director of Performance Management plays a key role in fostering a culture of continuous improvement and accountability.

What is the difference between Director Performance Management vs HR Business Partner?

AspectDirector Performance ManagementHR Business Partner
Primary FocusOversees performance evaluation systems and strategiesAligns HR initiatives with business goals and supports employee relations
Required CredentialsTypically requires HR certifications, leadership experienceHR certifications, business acumen, experience in HR roles
Work EnvironmentStrategic, data-driven, cross-departmentalCollaborative, consultative, employee-focused
Industry UsageCommon in large organizations with formal performance systemsWidely used across industries for HR strategy and support

While both roles involve HR expertise, the Director Performance Management primarily focuses on developing and managing performance evaluation systems, whereas the HR Business Partner works closely with business units to align HR strategies with organizational goals and support employee relations.

What are the most commonly searched types of Performance Management jobs in Arizona? The most popular types of Performance Management jobs in Arizona are:
What are popular job titles related to Director Performance Management jobs in Arizona? For Director Performance Management jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Director Performance Management jobs in Arizona look for? The top searched job categories for Director Performance Management jobs in Arizona are:
What cities in Arizona are hiring for Director Performance Management jobs? Cities in Arizona with the most Director Performance Management job openings:
Director Performance Management jobs near you
Director, Vendor Performance Management

Director, Vendor Performance Management

Liberty Utilities Co.

Goodyear, AZ • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Liberty Utilities rating

7.3

Company rating: 7.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

The Director, Vendor Management & Strategic Technology Partnerships is responsible for leading Liberty Utilities' enterprise IT vendor governance function across managed services providers, strategic technology suppliers, software partners, cloud providers, and outsourced service relationships. This role reports to the Vice President, IT Operations and establishes and matures a world-class supplier governance and service integration capability that ensures technology partners deliver measurable business outcomes aligned to operational reliability, customer experience, cybersecurity, regulatory expectations, and financial performance. The Director partners closely with IT Operations, IT Business Partners, Enterprise Architecture, Cybersecurity, Finance, Procurement, Legal, and business leadership to drive accountability, operational excellence, service quality, cost optimization, and continuous improvement across the vendor ecosystem, while managing operational risk, resolving escalations, and aligning vendor contributions with business priorities.

#LI-Hybrid

Accountabilities
  • Lead enterprise governance for strategic IT vendors, managed service providers, and major cloud, SaaS, and platform partners across infrastructure, application, and security services
  • Establish and own executive governance frameworks and operating rhythms, including Daily Operational Reviews (DOR), Weekly Operational Reviews (WOR), Monthly Service Reviews (MSR), and Quarterly Business Reviews (QBR)
  • Develop and maintain vendor scorecards, SLA/KPI reporting, risk dashboards, and executive-level service performance reporting that align with IT leadership's guidance
  • Drive vendor accountability for service delivery, operational stability, cybersecurity, resiliency, and customer-impacting outcomes
  • Partner with IT Operations and Service Management teams to ensure service levels align to business priorities and operational commitments, defining and monitoring SLAs, OLAs, XLAs, service credits, and penalties
  • Ensure vendor reporting accurately reflects customer and business experience, not just technical uptime metrics, in coordination with ITSM leads
  • Lead escalation management and root cause accountability for chronic service delivery issues and operational risks, driving continuous improvement commitments
  • Manage vendor financial performance, budgeting alignment, contract compliance, invoicing validation, and cost optimization initiatives
  • Identify opportunities for standardization, automation, tool rationalization, license optimization, cloud cost reduction, and operational efficiency
  • Support enterprise technology sourcing strategies and renewal negotiations in partnership with Procurement, Finance, and Legal
  • Build strategic relationships with key vendor executives and delivery leaders, ensuring technology partners align with Liberty's digital utility strategy, modernization roadmap, and Enterprise Architecture standards
  • Drive innovation initiatives leveraging automation, AI, observability, and operational analytics capabilities
  • Ensure vendors comply with cybersecurity, regulatory, audit, disaster recovery, and operational resiliency requirements, partnering with Cybersecurity and Risk teams to validate controls and remediation plans
  • Establish vendor risk management processes including operational risk reviews, business continuity validation, DR testing
Education and Experience
  • 10+ years of progressive IT leadership experience with strong exposure to vendor management, managed services, infrastructure operations, enterprise applications, or technology operations
  • 5+ years leading strategic vendor governance or MSP relationships in large enterprise environments
  • Experience managing large-scale outsourced technology providers and developing executive-level operational governance and performance reporting
  • Strong understanding of ITIL, service management, SLA governance, and operational support models
  • Experience in regulated industries preferred, especially utilities, energy, or critical infrastructure sectors
  • Preferred: experience supporting SAP environments and large enterprise application ecosystems; cloud platforms such as Microsoft Azure and SaaS operating models
  • Preferred: experience with multi-vendor governance and SIAM (Service Integration and Management) frameworks; cybersecurity governance and operational resiliency programs
  • Preferred: experience leading or supporting major IT transitions or transformations
  • Executive presence, strong operational and financial acumen, and strategic thinking with execution focus
  • Vendor negotiation and relationship management, data-driven decision making, conflict resolution and escalation management
  • Cross-functional collaboration and influence with a continuous improvement mindset
Compensation Data

Full base salary range $170,000.00- $220,000.00 per year*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global,  Act Local" business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

What Liberty Utilities employees say

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