Director Payment Representative Jobs (NOW HIRING)

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary: The Director of Fraud Payment leads the end-to-end fraud risk management program within Enterprise Payments, serving as the first line of defense for fraud detection, prevention, and operational response. This role is accountable for delivering a transaction-centric fraud strategy embedded directly into payment flows, ensuring real-time detection and mitigation across ACH, wires, debit, check, and emerging payment rails. The Director will drive the shift from siloed fraud processes to an integrated fraud-and-AML ecosystem, partnering closely with Compliance as the second line of defense for strategy, governance, and regulatory oversight. This leader will advance technology modernization, analytics, and process integration to strengthen fraud risk mitigation while maintaining seamless customer experience and supporting business growth.

Essential Duties and Responsibilities:

• Develop and execute a payment-focused fraud strategy embedded within transaction flows, systems, and operational processes.

• Lead end-to-end fraud lifecycle management, including transaction screening, alert generation, investigations, case management, and chargebacks.

• Serve as first line, serve as the first line of defense for fraud, owning detection, response, and operational performance across Enterprise Payments.

• Enhance fraud technology, build real-time fraud detection capabilities, advanced analytics, and integrated fraud technology platforms; enhance data, reporting, and infrastructure to improve visibility and decision-making.

• Oversee fraud risk across customers, dealer, and payment-related fraud typologies to ensure comprehensive coverage.

• Establish audit-ready controls, documentation, governance frameworks, escalation protocols, and RACI structures aligned with enterprise strategy.

• Drive collaboration, lead cross-functional collaboration with Payment Operations, Technology, Compliance, Risk, and Data teams, and drive continuous improvement, technology integration, and post-incident review.

• Other duties are assigned to support departmental operations and evolving business needs.

Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum of 10 years of experience in payment fraud, financial crime, or risk management.

• Minimum of 5 years of leadership experience managing fraud or financial teams.

• Payments and compliance expertise deep knowledge of ACH, wires, cards, checks, and RTP, paired with hands-on experience operating within or partnering alongside AML and broader compliance frameworks.

Education:

• Bachelors degree in business, Finance, Risk Management, or related field (or equivalent experience).

Skills Required:

• Fraud risk expertise deep experience in fraud detection, prevention, investigation, real-time decisioning, and transaction-monitoring environments

• Risk and governance leadership, strong understanding of first-line vs second-line models, ability to balance risk mitigation with customer experience, and commitment to regulatory and organizational standards

• Enterprise transformation capability, proven ability to lead large-scale, cross-functional initiatives across complex, matrixed organizations

• Executive communication strength, skilled in stakeholder management, senior-level communication, and driving alignment across diverse teams

Additional Requirements:

• Overtime required N/A

• Travel 10-20% - as required on an as needed basis

• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA

Qualifications Preferred:

• Experience designing or operating fraud + AML integrated programs

• Experience with AI/ML fraud detection models or advanced analytics

• Prior experience in financial services, fintech, or payments organizations

• Experience supporting or interfacing with regulators, audits, or compliance functions

• Advanced degree (MBA, Finance, Risk, or related discipline)

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for long periods of time, use hands and arms to operate office equipment including but not limited to a keyboard, mouse and phone, will occasionally need to reach, stoop, stand or walk. The employee must be able to see (close vision), hear, speak, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule: This position is currently remote with an anticipated transition to hybrid schedule, requiring in-office presence multiple days per week. The role also requires flexibility to work various shifts to meet business needs, typically between the hours of 8:00 AM and 6:00 PM, Monday through Friday, with occasional weekend availability as needed. Travel requirements are estimated at 010%.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.