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Director Oracle Service Cloud Jobs (NOW HIRING)

Hobbsnews

Director, Oracle

Atlanta, GA · On-site

... other service lines/industries * Lead the day-to-day activities of Oracle Cloud ERP Advisory ... Criminal history may have a direct, adverse, and negative relationship with some of the material ...

KPMG

Director, Oracle

Atlanta, GA · On-site

... other service lines/industries * Lead the day-to-day activities of Oracle Cloud ERP Advisory ... Criminal history may have a direct, adverse, and negative relationship with some of the material ...

NextGen IT Services

ServiceNow Developer

Ashburn, VA · On-site

$55.25 - $76/hr

Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers. · Omni-Channel Knowledge ...

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

United Airlines

ND · On-site

$63 - $86.50/hr

... experienced Senior Director - Simphony Cloud Architect to lead the architecture, design ... food service environments. This executive-level leadership role will serve as the strategic ...

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

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Director Oracle Service Cloud information

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$11K

$138.8K

$201K

How much do director oracle service cloud jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director oracle service cloud in the United States is $138,766.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Oracle Service Cloud vs Customer Service Manager?

AspectDirector Oracle Service CloudCustomer Service Manager
Required CredentialsOracle certifications, relevant IT or customer service experienceCustomer service or management certifications, experience in customer support
Work EnvironmentTech-focused, strategic planning, overseeing Oracle Service Cloud implementationCustomer support teams, daily team management, client interaction
Employer & Industry UsageTech companies, large enterprises using Oracle platformsRetail, telecom, service industries with customer support teams

The main difference is that the Director Oracle Service Cloud focuses on strategic oversight and technical implementation of Oracle's customer service platform, while the Customer Service Manager handles daily team operations and customer interactions. Both roles require customer service knowledge, but the director role is more strategic and technical, whereas the manager role is more operational and team-focused.

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Director Oracle Service Cloud jobs near you
Infographic showing various Director Oracle Service Cloud job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $138,766 per year, or $66.7 per hour.

ORACLE SYSTEM ADMINISTRATOR - FUSION CLOUD

Cary, NC • On-site

Town of Cary, NC
See more jobs at Town of Cary, NCexternal

$92K - $152K/yr

Full-time

Posted 15 days ago

Key responsibilities

  • Perform daily administration and upkeep of Oracle Fusion Cloud applications (ERP, SCM, HCM) and related modules.

  • Manage user accounts, monitor system performance, configure new services and features, and resolve problems to ensure smooth operation.

  • Support system updates, configure application settings, monitor environments, and troubleshoot technical issues related to Oracle Fusion Cloud applications.

Job description

Salary : $92,664.00 - $152,921.60 Annually
Location : Cary, NC
Job Type: Regular, Full-Time
Job Number: 27-02668
Department: Information Technology
Opening Date: 08/27/2026
Closing Date: 9/13/2026 11:59 PM Eastern
FLSA: Exempt
Bargaining Unit: N/A
Description
Be part of an innovative team that is developing and bringing the best technologies to municipal government. This is what we're doing at Cary, and we're looking for an Oracle System Administrator to join our team!
As the Oracle System Administrator - Fusion Cloud, you will be responsible for performing the daily administration and upkeep of Oracle Fusion Cloud applications (ERP, SCM, HCM) and related pillars and modules (e.g., EPM, PPM). This includes duties like managing user accounts, monitoring and maintaining system performance, configuring new services and features, configuring security best practices, resolving problems, and making sure the Oracle Fusion Cloud environments that serve the Town of Cary, runs smoothly.
While direct Oracle experience is highly preferred, we know that exceptional System Administrators often bring adaptable, transferable skills that can thrive in the Oracle Fusion Cloud environment. If you have a strong background in system administration and are eager to expand your expertise into Oracle's powerful cloud platform, we also encourage you to apply and grow with us.
Anticipated Hiring Range: $100,000 - $110,000
Typical Tasks
  • User Administration:
    • Creating, modifying, and deleting user accounts, manage identity and access management within Oracle Cloud Infrastructure (OCI), Oracle Fusion Cloud (ERP, SCM, HCM), and other related Oracle applications.
    • Assigning appropriate roles and security profiles to users based on business requirements.
  • System Monitoring:
    • Continuously monitoring Oracle Fusion Cloud applications and Oracle Cloud Infrastructure (OCI) for performance issues, resource utilization, and potential errors, identifying and resolving problems proactively.
    • Maintain awareness of various Oracle service and security announcements and communications; inform management of potential impacts and make recommendations for actions needed or use discretion to make critical changes when appropriate and consistent with Cary policies.
  • Identity Management:
    • Implementing and maintaining robust security policies on Oracle systems, including user authentication, data encryption, and access controls.
    • Develop and maintain Oracle Cloud Infrastructure (OCI) identity-based access administration if applicable to Cary's implementation strategy.
  • Release Management:
    • Support the smooth deployment of quarterly updates with minimal disruption.
    • Maintain system stability and performance post-update.
    • Ensure compliance with regulatory changes incorporated into the updates.
    • Align with best practices for testing, approval, and post-release support.
  • Application Configuration:
    • Update system parameters, lookups, and profile options within the Oracle Fusion Cloud applications.
    • Configure application settings and workflows within ERP (Financials), SCM, HCM, and related Oracle components, to meet Cary requirements for financial structures, data management, and system controls.
    • Configure and maintain Business Process Management (BPM) workflows.
    • Implement minor customizations and data mapping as needed.
    • Monitor integrations and work with others to troubleshoot issues related to integrated platforms.
    • Maintain awareness of industry best practices and develop and make recommendations to improve functionality, security and reliability of the Oracle Fusion Cloud applications.
    • Application support for end-user issues, requests and problems
  • Environment Management:
    • Monitor and maintain all Oracle Fusion Cloud environments.
    • Coordinate the appropriate use of lower environments for development and testing.
    • Support Fusion Cloud-related projects, including migrations and upgrades.
    • Ensure smooth implementations and deployments of new services and features.
    • Partner with IT infrastructure, network, and security teams on related initiatives.
    • Support change management for Oracle applications.
  • Data Mapping:
    • Monitor data quality and perform data cleansing activities.
    • Execute data import and export processes as required, including bulk data loads using HDL Data Loader or other tools.
    • Investigate and resolve data discrepancies.
  • Troubleshooting:
    • Diagnosing and resolving technical issues related to Oracle applications and system configuration.
    • Collaborate with other staff and business teams to resolve application and configuration issues.
    • Coordinate with Oracle Support, managed services partners, and other vendors to identify and resolve complex issues.
  • Documentation:
    • Maintaining comprehensive documentation of system configurations, user guides, and troubleshooting procedures.
  • Capacity Planning:
    • Monitor and assess future system requirements and collaborate with other teams (e.g., infrastructure, database engineering, etc.) to plan for future hardware or software needs.
  • Performs other job-related tasks as required:
    • Work is generally done during normal business hours but will periodically occur outside of normal business hours (i.e., during quarterly releases or system outages).
    • Occasional on-call availability may be required.
    • Collaborate with and support the work of Oracle functional and technical team members.

Knowledge, Skills and Abilities
  • Working Knowledge of Database in the Oracle Fusion Cloud platform:
    • Understanding of Oracle database concepts like SQL, PL/SQL, data structures, and performance optimization techniques in Oracle Fusion Cloud applications and Oracle Cloud Infrastructure (OCI).
    • Cross-module experience, including Enterprise Resource Planning (ERP), Human Capital Management (HCM), and Supply Chain Management (SCM).
  • Networking Fundamentals:
    • Basic understanding of network protocols and configurations.
  • Problem-solving and Troubleshooting:
    • Ability to analyze complex technical issues and identify effective solutions.
  • Scripting and Automation:
    • Familiarity with scripting languages (e.g., Python, PowerShell, Groovy, etc.) to automate repetitive tasks.
  • Strong Communication Skills:
    • Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.

Minimum and Preferred Qualifications
Requires the combination of education and experience to a bachelor's degree in Computer Science, Information Technology, or related field. Candidates must also have four or more years of experience in:
  • Security frameworks and compliance;
  • Implementation, upgrades, and ongoing maintenance of enterprise applications.

Preferred Qualifications:
Two or more years of experience and knowledge in:
  • Oracle Fusion Cloud applications (ERP/HCM/SCM)
  • Oracle Cloud Infrastructure (OCI)
  • Oracle Fusion Cloud role-based access control (RBAC)
  • Oracle certifications: Oracle Fusion Cloud Applications Process Essentials (ERP and/or SCM), Oracle Fusion Cloud Applications Implementation Professional (Financials, Procurement), Oracle Cloud Infrastructure Cloud Ops Professional; or currently available equivalents

Physical Requirements:
Most of the work in this class is sedentary. In addition to having the visual acuity required to examine computer screens and handwritten and typewritten materials, an employee must be able to speak and hear. Operating a computer requires some physical dexterity in the hands.
Special Requirements:
  • Requires a valid driver's license with an acceptable driving record.
  • Requires drug testing and background check (which may include criminal history check, SBI finger printing, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.
  • Participation in occasional on-call availability may be required.
  • Must be eligible for and able to maintain Criminal Justice Information Services (CJIS) access and certification.
  • This is a full-time, on-site position.

Cary ensures equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation, marital status, veteran status, or genetic information.
Regular Full-Time Employees
Cary is pleased to provide excellent, competitive, and comprehensive benefits to serve the needs of our employees and their families.
Because Cary believes that employees are one of our most important resources, significant dollars (averaging about 40% of annual salary per employee) are spent each year on employee benefits.
All regular full-time employees of Cary are eligible, and benefits coverage for new employees and family members is effective upon an employee's hire date.
01
1. Do you possess a valid driver's license with an acceptable driving record?
  • Yes
  • No

02
2. How many years of experience do you have with security frameworks and compliance? This experience must be reflected in the work history of your application.
  • None
  • 1 - 3 Years
  • 4 - 5 Years
  • 6+ Years

03
3. How many years of experience do you have with implementation, upgrades, and ongoing maintenance of enterprise applications? This experience must be reflected in the work history of your application.
  • None
  • 1 - 3 Years
  • 4 - 5 Years
  • 6+ Years

04
4. Do you have (or can you obtain) certification under Criminal Justice Information Services (CJIS) requirements?
  • I currently hold a valid CJIS certification
  • I can obtain
  • I cannot obtain it
  • Unsure

05
5. Are you able and willing to participate in occasional on-call and emergency response activities?
  • Yes
  • No

06
6. Do you possess a valid certification in any of the following? (Select all that apply)
  • Oracle Fusion Cloud Applications Process Essentials (ERP and/or SCM)
  • Oracle Fusion Cloud Applications Implementation Professional (Financials, Procurement)
  • Oracle Cloud Infrastructure Cloud Ops Professional
  • None

07
7. If you hold any other relevant valid certifications or additional specialized training not listed in Question 6, please specify below. If none, enter N/A.
08
8. What level of experience do you have in Oracle Fusion Cloud applications (ERP/HCM/SCM)?
  • None
  • Less than 2 Years
  • 2 - 4 Years
  • 5+ Years

09
9. What level of experience do you have in Oracle Cloud Infrastructure (OCI)?
  • None
  • Less than 2 Years
  • 2 - 4 Years
  • 5+ Years

10
10. What level of experience do you have in Oracle Fusion Cloud role based access control (RBAC)?
  • None
  • Less than 2 Years
  • 2 - 4 Years
  • 5+ Years

11
11. What level of experience do you have integrating Oracle Fusion Cloud with third-party systems or other Oracle products?
  • None
  • Less than 2 Years
  • 2 - 4 Years
  • 5+ Years

12
12. This is a full-time, on-site position. Are you able to meet this requirement?
  • Yes
  • No

Required Question

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