Director, Oracle Fusion Transformation & Platform Engineering Job Summary: The Director of Oracle ... COE) or shared services model for enterprise platforms * Strong expertise in Oracle Cloud ...
Director, Oracle Fusion Transformation & Platform Engineering Job Summary: The Director of Oracle ... COE) or shared services model for enterprise platforms * Strong expertise in Oracle Cloud ...
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Detroit, MI · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Detroit, MI · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Atlanta, GA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Atlanta, GA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Minneapolis, MN · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Minneapolis, MN · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Memphis, TN · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Memphis, TN · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Philadelphia, PA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Philadelphia, PA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Baltimore, MD · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Baltimore, MD · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
San Jose, CA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
San Jose, CA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Salt Lake City, UT · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Salt Lake City, UT · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Portland, OR · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Portland, OR · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Chicago, IL · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Chicago, IL · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Dallas, TX · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Dallas, TX · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Costa Mesa, CA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Costa Mesa, CA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Oracle Tech Cloud Manager
Mclean, VA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Mclean, VA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Milwaukee, WI · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Milwaukee, WI · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Houston, TX · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
Houston, TX · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
New Orleans, LA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Oracle Tech Cloud Manager
New Orleans, LA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Director Oracle Service Cloud information
See salary details
$11K - $28.3K
0% of jobs
$28.3K - $45.5K
0% of jobs
$45.5K - $62.8K
0% of jobs
$62.8K - $80.1K
0% of jobs
$94.2K is the 25th percentile. Wages below this are outliers.
$80.1K - $97.4K
31% of jobs
$97.4K - $114.6K
15% of jobs
$114.6K - $131.9K
0% of jobs
The median wage is $140.5K / yr.
$131.9K - $149.2K
8% of jobs
$149.2K - $166.5K
19% of jobs
$168.3K is the 75th percentile. Wages above this are outliers.
$166.5K - $183.7K
14% of jobs
$183.7K - $201K
12% of jobs
$11K
$138.8K
$201K
How much do director oracle service cloud jobs pay per year?
What is the difference between Director Oracle Service Cloud vs Customer Service Manager?
| Aspect | Director Oracle Service Cloud | Customer Service Manager |
|---|---|---|
| Required Credentials | Oracle certifications, relevant IT or customer service experience | Customer service or management certifications, experience in customer support |
| Work Environment | Tech-focused, strategic planning, overseeing Oracle Service Cloud implementation | Customer support teams, daily team management, client interaction |
| Employer & Industry Usage | Tech companies, large enterprises using Oracle platforms | Retail, telecom, service industries with customer support teams |
The main difference is that the Director Oracle Service Cloud focuses on strategic oversight and technical implementation of Oracle's customer service platform, while the Customer Service Manager handles daily team operations and customer interactions. Both roles require customer service knowledge, but the director role is more strategic and technical, whereas the manager role is more operational and team-focused.

Full-time
Posted 20 days ago
Job description
Director, Oracle Fusion Transformation & Platform Engineering
Job Summary:
The Director of Oracle Fusion Transformation & Platform Engineering is responsible for establishing and leading the Oracle Fusion Technology Center of Excellence (COE) and the technical delivery teams that build and run enterprise product capabilities across Oracle Fusion Cloud. This role builds and operates the enterprise capability needed to implement, extend, integrate, secure, and continuously improve Oracle Fusion across business functions and operating units. The Director oversees the end-to-end delivery of a multi-year transformation program, including strategy development, program governance, business process redesign, platform architecture, and cross-functional execution.
The COE provides platform engineering, delivery governance, architectural standards, reusable accelerators, and enablement to product teams and business stakeholders-while the delivery organization builds, enhances, and supports prioritized Fusion capabilities-ensuring Oracle Fusion is standardized, scalable, secure, resilient, and AI-ready.
This position is based out of our corporate offices in Reading. PA. This an office first position, at least 3 days in office.Â
Key Responsibilities
1. Enterprise Transformation Leadership
- Establish and lead the Oracle Fusion Technology COE, defining the vision, service catalog, operating model, and multi-year roadmap for enterprise capabilities across the Fusion cloud.
- Build and manage cross-functional COE teams and technical delivery pods across business and technological functions (e.g., HR, Supply Chain, Asset Management, Finance, IT) to deliver, support, and continuously improve Oracle Fusion product capabilities.
- Lead the technical product delivery organization for Oracle Fusion, including capability roadmaps, team backlogs, release planning, quality, and production support.
- Own enterprise prioritization and outcomes for Fusion enhancements, releases, and platform investments assuring alignment to strategic objectives, value realization, and organizational priorities.
- Create and maintain enterprise standards, reference architectures, integration patterns, and reusable accelerators to increase delivery velocity and reduce customization risk.
2. Program Governance & Management
- Establish COE governance including intake and demand management, portfolio prioritization, release governance, steering committee updates, milestone tracking, risk management, and change control.
- Monitor delivery and operational performance; define and track KPIs/SLOs, escalate critical issues, and implement mitigation strategies to ensure reliable service within scope, timeline, and budget.
- Provide regular executive-level reporting on roadmap progress, value delivery, service health, risk posture, and adoption.
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3. Cross-Functional & Vendor Leadership
- Coordinate with functional leaders to drive consistent decision-making and integrated execution.
- Manage COE partner strategy and relationships with system integrators, Oracle representatives, and third-party vendors to ensure contractual, delivery, and quality standards are met.
- Drive accountability across internal and external teams for program deliverables.
4. Business Process Transformation
- Partner with process owners to design future-state, end-to-end processes across relevant Oracle Fusion domains based on business priorities.
- Ensure process standardization, adoption of best practices, and alignment to Oracle Fusion capabilities.
5. Platform Engineering & Architecture Ownership
- Own the Oracle Fusion Cloud platform architecture for the enterprise, including environment strategy, integration architecture, extension strategy, data patterns, and non-functional requirements.
- Lead COE engineering and product delivery teams responsible for configuration and enhancements, integrations and data flows, testing automation, release management, and overall application reliability.
- Define and enforce COE technical standards and governance (architecture review, design patterns, OIC integrations, PaaS extensions, configuration controls, and data models).
- Design secure, scalable, and compliant architectures within Oracle Cloud Infrastructure.
6. Security, Identity & Compliance Governance
- Oversee identity and access management (IAM) for Oracle Fusion platforms, including MFA, role provisioning and applicable compliance and controls.
- Ensure adherence to regulatory, audit, and security requirements across all business processes and technical configurations.
7. Engineering Delivery & Operations
- Establish and continuously improve COE delivery practices (sprints, configuration/change management, QA, SIT/UAT, regression testing, and production readiness) to ensure consistent execution across teams.
- Implement and maintain automation and CI/CD approaches for Fusion configurations, integrations, and PaaS workloads, including environment promotion, testing automation, and observability.
- Operate a reliable Oracle Fusion service using ITSM practices (incident/problem/change), release cadence management, and continuous improvement to support enterprise operations.
8. Data, Reporting & Analytics Enablement
- Define COE data and integration patterns in partnership with Data Engineering, including canonical models, data quality controls, and governance for Fusion-sourced data.
- Leverage AI as a key accelerator to modernize workflows and enhance enterprise capabilities.
- Enable enterprise reporting through standardized KPIs, dashboards, and semantic definitions, and by accelerating delivery via reusable data products.
- Drive improved data quality and reconciliation controls and integrate Fusion data with enterprise platforms using governed interfaces and monitoring.
9. Change Management & Communication
- Collaborate with internal communications and change management teams to drive stakeholder engagement and adoption.
- Establish COE enablement (training, playbooks, office hours, and a community of practice) to drive adoption, self-service, and consistent delivery.
- Ensure consistent change of messaging aligned with program objectives and timelines.
Qualifications
Qualifications
- Bachelor's degree in Business, Information Systems, Engineering, or a related fieldÂ
- 10+ years of experience leading large-scale ERP, SaaS, or enterprise transformation programsÂ
- Minimum of 5+ years in a leadership role with direct responsibility for building, managing, and developing high-performing teamsÂ
- Extensive experience with Oracle Fusion Cloud applications (ERP, HCM, SCM, EPM, and/or CX) and platform capabilitiesÂ
- Proven experience establishing and operating a Technology Center of Excellence (COE) or shared services model for enterprise platformsÂ
- Strong expertise in Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), PaaS extensions, and Identity & Access Management (IAM) frameworksÂ
- Demonstrated success delivering complex, cross-functional, multi-region transformation initiativesÂ
- Deep understanding of enterprise architecture, integration patterns, data models, and scalable SaaS platform designÂ
- Experience leading program governance, including portfolio management, prioritization, risk mitigation, and executive reportingÂ
- Strong business and operational acumen with the ability to align technology delivery to enterprise strategy and value realizationÂ
- Proven ability to partner with business stakeholders to drive process transformation and adoption of standardized best practicesÂ
- Experience implementing modern engineering practices including Agile delivery, CI/CD, test automation, and DevOps in SaaS environmentsÂ
- Ability to work closely with software vendors and their support organizations to understand product roadmaps, influence future releases, and provide input into platform design and enhancementsÂ
- Experience managing system integrators, external partners, and third-party vendors to deliver against contractual and performance expectationsÂ
- Strong executive communication, stakeholder management, and change leadership skills, with experience driving enterprise adoption and engagement
- Regular, predictable, and full attendance is an essential function of the job.
- Successful candidate must complete Penske employment application, submit to a background investigation (past employment, education, and criminal history), and complete a drug screening.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.