Director Operations Support Jobs in Springfield, IL

Description

Please note: This is an in-office position located in Springfield, IL

About Us:

At INB, your career is more than a job; it's a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.

Job Summary

Are you someone who enjoys solving problems, keeping things running smoothly, and being the go-to person for all things ACH? If so, we'd love to meet you! As our ACH Operations Specialist, you'll play a key role in ensuring payments move accurately and efficiently while providing exceptional support to both our clients and internal teams. Every day brings something a little different from processing transactions and researching issues to helping implement new ACH services. If you enjoy learning, collaborating, and making an impact behind the scenes, this could be the perfect fit.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as other duties that are assigned.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities:

Supervisory Responsibilities

This role does not have direct supervisory responsibilities.

Qualifications

• Serve as the primary point of contact and subject matter expert for all ACH-related operations, ensuring accuracy, compliance, and timely resolution of critical processes, including:
• Daily ACH file processing and balancing 
• Incoming ACH returns
• New ACH Client setup and ongoing risk reviews
• ACH dispute investigation, research, and resolution
• Processing death notifications, reclamations, and ACH reversals in accordance with regulatory requirements
• Contribute to a culture of cross-training and collaboration, supporting other operations as needed.
• Apply sound judgment and problem-solving skills to resolve both routine and complex inquiries.

Education & Experience

• Banking operations or related financial services experience is preferred. Familiarity with ACH, payment processing, or deposit operation is a plus.  

Skills & Abilities

• Strong communication skills with the ability to explain processes clearly and professionally both in writing and verbally.
• Excellent organizational skills, with the ability to prioritize tasks and manage deadlines.
• Analytical mindset with basic math proficiency, including percentages, ratios, and graphs.
• Tech-savvy mindset with proficiency in Microsoft Office and the ability to learn new banking systems quickly.
• Flexible, adaptable, and team-oriented, with a focus on shared goals in a fast-changing environment.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to regularly lift and/or move up to 10 pounds. Long periods of sitting or standing in front of computer monitor. Use of hands to maintain desktop/laptop computer systems.

Salary: $50,000-$60,000 annually. 

The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees.  Coverage is also extended to their eligible dependents.  Active employees make premium contributions based on plan selections.  Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. 

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: Know Your Rights: Workplace discrimination is illegal