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Director Operations Manager Jobs in Waterloo, IA

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

The successful candidate provides direct leadership and coaching to the Help Desk team while ... Service Desk Operations * Manage daily operations within ServiceDesk Plus. * Monitor ticket queues ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

The successful candidate provides direct leadership and coaching to the Help Desk team while ... Service Desk Operations * Manage daily operations within ServiceDesk Plus. * Monitor ticket queues ...

Nexus Cooperative

Grain & Agronomy Operations

Oelwein, IA · On-site

$17 - $22/hr

Excellent time management skills. Physical Requirements: The physical demands described here are ... Some requirements may exclude individuals who pose a direct threat or significant risk to the ...

LifeWise Academy

Program Director

Hudson, IA · On-site

What You'll Do As program director, you'll help lead and grow your community's LifeWise program by ... Coordinate teams to ensure classes run smoothly and safely Managing Program Operations * Oversee ...

LifeWise Academy

Program Director

Denver, IA · On-site

What You'll Do As program director, you'll help lead and grow your community's LifeWise program by ... Coordinate teams to ensure classes run smoothly and safely Managing Program Operations * Oversee ...

LifeWise Academy

Program Director

Cedar Falls, IA · On-site

What You'll Do As program director, you'll help lead and grow your community's LifeWise program by ... Coordinate teams to ensure classes run smoothly and safely Managing Program Operations * Oversee ...

Socket.dev

Director of Product

Cedar Falls, IA · On-site

$150 - $190/hr

... Management department. The Director of Product ensures a seamless connection between vision, team ... Execution & Operational Alignment: Ensure that roadmap commitments are feasible and aligned with ...

New

IDEX

EHS Director

Cedar Falls, IA · On-site

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR ... Lead risk assessment, change management and business continuity planning. * Identify and monitor ...

IDEX Corporation

EHS Director

Cedar Falls, IA · On-site

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR ... Lead risk assessment, change management and business continuity planning. * Identify and monitor ...

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Showing results 41-60

All JobsOperations JobsDirector Operations Manager JobsDirector Operations Manager Jobs in Waterloo, IA

Director Operations Manager information

See Waterloo, IA salary details

$33.5K

$106.2K

$177K

How much do director operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for director operations manager in Waterloo, IA is $106,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,400.00 and $133,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director operations manager?

To thrive as a Director Operations Manager, you need strong leadership, strategic planning, and business management skills, typically supported by a bachelor's or master's degree in business administration or a related field. Familiarity with ERP systems, data analytics tools, and Lean Six Sigma or PMP certifications is highly beneficial. Exceptional communication, problem-solving, and team-building abilities help you drive performance and manage change effectively. These skills ensure efficient operations, foster organizational growth, and enable successful execution of company strategies.

What is the difference between Director Operations Manager vs Operations Supervisor?

AspectDirector Operations ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, develops strategic plans, manages senior staffSupervises daily operations, manages frontline staff, ensures operational efficiency
Required CredentialsBachelor’s degree, often MBA, extensive experience in operations managementHigh school diploma or associate degree, relevant experience in operations
Work EnvironmentCorporate offices, strategic planning settingsWarehouse, manufacturing, retail stores, or service centers
Industry UsageCommon in large organizations across various industriesFound in operational roles within specific departments or locations

The Director Operations Manager typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Supervisor focuses on managing daily activities and frontline staff. Both roles require operational knowledge, but the Director position involves broader responsibilities and higher-level decision-making.

What does a director operations manager do?

A Director Operations Manager is responsible for overseeing the daily operations of an organization or a specific department. They develop and implement operational policies, manage budgets, streamline processes, and ensure that the company meets its goals efficiently. This role often involves supervising teams, coordinating with other departments, and analyzing performance metrics to improve productivity. Their leadership ensures that business operations run smoothly, efficiently, and in alignment with the company's strategic objectives.

How does a director operations manager typically collaborate with cross-functional teams to drive organizational goals?

A Director Operations Manager frequently works alongside departments such as finance, HR, sales, and IT to ensure operational strategies align with broader business objectives. This role involves leading meetings, setting shared goals, and coordinating resources across teams to streamline processes and improve efficiency. Effective communication and relationship-building are key, as the Director must balance priorities, resolve conflicts, and foster a culture of collaboration. By regularly engaging with cross-functional teams, the Director Operations Manager helps to break down silos and drive company-wide initiatives forward.
What are popular job titles related to Director Operations Manager jobs in Waterloo, IA? For Director Operations Manager jobs in Waterloo, IA, the most frequently searched job titles are:
What job categories do people searching Director Operations Manager jobs in Waterloo, IA look for? The top searched job categories for Director Operations Manager jobs in Waterloo, IA are:
What cities near Waterloo, IA are hiring for Director Operations Manager jobs? Cities near Waterloo, IA with the most Director Operations Manager job openings:
Director Operations Manager jobs near you
Infographic showing various Director Operations Manager job openings in Waterloo, IA as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $106,178 per year, or $51 per hour.

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Re-posted 11 days ago

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like – First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional InformationCPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
 

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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