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Director Operations Excellence Jobs in Chester, CT

Socket.dev

Director of Operations

Meriden, CT · On-site

$150 - $200/hr

The Director of Operations is responsible for leading and optimizing the Company's operational ... This role provides both strategic and hands-on leadership to ensure operational excellence ...

Nordsonhcm

Director of Operations

Norwich, CT · On-site

We are seeking a Director of Operations to join the Nordson EFD team. In this role you will be ... As a member of the EFD leadership team, you will drive excellence in all aspects of the business.

L.e.a.p. Inc.

Director of Operations

New Haven, CT · On-site

$80K - $90K/yr

Position Summary The Director of Operations oversees the day-to-day operational functions that ... operational excellence to support LEAP's mission of empowering young people in New Haven ...

EDP

Director of Operations (CT)

Guilford, CT · On-site

$165K/yr

As Director of Operations, you'll lead five locations and partner closely with local leadership ... Drive operational excellence across Connecticut locations. * Monitor financial and operational ...

IDEX

Director of Business Optimization

Farmington, CT · On-site

JOB SUMMARY The Director of Business Optimization leads Mott's enterprise-wide business ... Continuous Improvement & Operational Excellence * Lead Lean, Six Sigma, Kaizen, and Value Stream ...

Honeywell

Plant Director

Northford, CT · On-site

$179K - $225K/yr

As a Plant Director within Honeywell Building Automation, you will lead one of the organization ... Deliver operational excellence across quality, delivery, cost, productivity, and inventory ...

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Director Operations Excellence information

See Chester, CT salary details

$34.4K

$108.9K

$181.6K

How much do director operations excellence jobs pay per year?

As of Sep 8, 2026, the average yearly pay for director operations excellence in Chester, CT is $108,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,400.00 and $137,100.00 per year, depending on experience, location, and employer.

What does a director of operations excellence do?

A Director of Operations Excellence is responsible for overseeing and improving organizational processes to enhance efficiency, productivity, and quality across various departments. They develop and implement strategies, best practices, and continuous improvement initiatives such as Lean or Six Sigma methodologies. This role involves analyzing performance metrics, identifying areas for operational improvement, and leading cross-functional teams to achieve business goals. Directors of Operations Excellence also ensure compliance with industry standards and help drive a culture of excellence within the organization.

What are the key skills and qualifications needed to thrive as a director of operations excellence?

To thrive as a Director of Operations Excellence, you need expertise in process improvement, project management, and strategic planning, usually supported by a bachelor’s or master’s degree in business, engineering, or a related field. Familiarity with Lean, Six Sigma, ERP systems, and certifications like PMP or Six Sigma Black Belt are commonly required. Exceptional leadership, communication, and change management skills help drive cross-functional initiatives and foster a culture of continuous improvement. These skills and qualifications are vital for optimizing organizational efficiency, ensuring sustainable growth, and delivering operational results.

How does a director of operations excellence typically drive cross-functional collaboration to improve organizational processes?

A Director of Operations Excellence often leads initiatives that require close collaboration with departments such as supply chain, finance, IT, and quality assurance. They facilitate workshops, set up process improvement teams, and establish clear communication channels to ensure alignment on goals and timelines. By leveraging data-driven insights and best practices, they help teams identify inefficiencies, implement standardized processes, and measure outcomes. This collaborative approach not only accelerates improvement efforts but also fosters a culture of continuous innovation across the organization.

What is the difference between Director Operations Excellence vs Operations Manager?

AspectDirector Operations ExcellenceOperations Manager
ResponsibilitiesStrategic process improvement, cross-departmental initiatives, long-term efficiency goalsDay-to-day operations management, team supervision, short-term problem solving
Required CredentialsTypically bachelor's degree, certifications in Lean, Six Sigma, or process improvementUsually bachelor's degree, experience in operations, certifications may be beneficial
Work EnvironmentStrategic planning sessions, corporate offices, cross-functional teamsOperational sites, team management, direct interaction with staff

The main difference is that the Director Operations Excellence focuses on strategic, organization-wide process improvements and long-term efficiency initiatives, while the Operations Manager handles daily operational activities and team supervision. Both roles often require similar certifications like Lean or Six Sigma but differ in scope and focus.

What job categories do people searching Director Operations Excellence jobs in Chester, CT look for?

The top searched job categories for Director Operations Excellence jobs in Chester, CT are:

What cities near Chester, CT are hiring for Director Operations Excellence jobs?

Cities near Chester, CT with the most Director Operations Excellence job openings:

Director Operations Excellence jobs near you
Infographic showing various Director Operations Excellence job openings in Chester, CT as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 7% Hybrid, and 5% Remote job distribution, with an average salary of $108,942 per year, or $52.4 per hour.

Director of Operations

Meriden, CT • On-site

Plimpton and Hills Corporation
See more jobs at Plimpton and Hills Corporationexternal

Full-time

Posted 12 days ago

Job description

Job Type
Full-time
Description
Position Purpose:
The Director of Operations is responsible for leading and optimizing the Company's operational functions, including branch operations, distribution, logistics, inventory management, purchasing, pricing, customer service, and support functions such as fleet, facilities, safety, and warranty. This role provides both strategic and hands-on leadership to ensure operational excellence, consistent execution, and alignment with the Company's business objectives.
As a wholesale distributor of plumbing, HVAC, and related products, the Company competes on product availability, service, accuracy, and speed. The Director of Operations will drive operational performance across all branch locations by fostering a culture of safety, accountability, continuous improvement, and customer focus. This position is responsible for building scalable processes, improving efficiency and profitability, and ensuring the operational infrastructure is in place to support long-term growth while delivering consistent, reliable, and effortless customer experience across the Company's branch network.
Key Responsibilities:
Safety Leadership
  • Champion a company-wide culture where safety is the first priority in all operations and employee activities.
  • Lead the execution and continuous improvement of safety programs, policies, and initiatives across the organization.
  • Drive accountability for safety performance by partnering with leaders to identify risks, implement corrective actions, and promote safe work practices.
  • Ensure compliance with all applicable regulatory requirements and company safety standards.
  • Monitor safety metrics and trends, leveraging data to improve performance and support operational excellence.

Operational Oversight
  • Provide leadership and accountability for branch operations, distribution, purchasing, inventory management, pricing, and customer service functions.
  • Drive operational consistency and performance across the Company's branch network by establishing and maintaining standardized processes, procedures, and service expectations.
  • Establish and maintain high standards for operational efficiency, inventory accuracy, customer service, and execution across all locations.
  • Oversee company-wide facilities and fleet operations, ensuring safe, reliable, and cost-effective support of business activities.
  • Direct warranty and return processes to ensure timely resolution of product issues and a positive customer experience.
  • Develop and implement operational strategies and process improvements that support growth, increase efficiency, reduce waste, and improve profitability.
  • Build the operational capacity required to support current and future business growth, including branch expansions, relocations, distribution capabilities, staffing plans, and infrastructure investments.
  • Partner with Sales, Finance, and key suppliers to optimize purchasing, inventory investment, vendor performance, rebate programs, and overall supply chain effectiveness.
  • Monitor operational performance through key metrics and reporting, implementing corrective actions, and continuous improvement initiatives as needed.
  • Ensure operational resources, systems, and processes are aligned to deliver an exceptional customer experience and support the Company's strategic objectives.

Process & Performance Improvement
  • Lead continuous improvement initiatives that enhance operational efficiency, productivity, service levels, and profitability across the branch network.
  • Develop, implement, and maintain standardized operating procedures and best practices to ensure consistent execution across all locations.
  • Establish, monitor, and analyze key performance indicators (KPIs) related to service, inventory, distribution, operational efficiency, and customer experience, using data to drive decision-making and accountability.
  • Partner with Operations, Sales, Finance, and other functional leaders to identify improvement opportunities and implement sustainable solutions that support business objectives.
  • Drive inventory optimization initiatives focused on product availability, inventory accuracy, demand forecasting, and working capital management.
  • Develop operational plans that effectively support seasonal demand fluctuations, business growth, and changing customer needs.
  • Evaluate operational processes, systems, and resources to identify opportunities for increased scalability, automation, and long-term effectiveness.

Customer Experience & Service Excellence
  • Ensure all operational activities, including branch service, pickups, deliveries, returns, and warranty processes, are aligned with delivering a consistent, reliable, and effortless customer experience across the Company's branch network.
  • Establish and maintain customer service standards that promote responsiveness, reliability, product availability, and ease of doing business across all locations.
  • Partner with branch leaders and operational teams to improve service levels, response times, customer satisfaction, and overall execution.
  • Address escalated customer concerns and operational service issues, identifying root causes, and implementing sustainable corrective actions.
  • Collaborate with cross-functional teams to develop and implement service-driven process improvements that enhance customer experience and operational performance.
  • Gather, analyze, and act on customer feedback to identify opportunities for improvement and ensure a consistent customer experience across all locations.

Financial Management & Business Performance
  • Develop and manage operational budgets, ensuring resources are allocated to support business objectives.
  • Monitor operational expenses and identify opportunities to improve productivity, control costs, and increase profitability.
  • Analyze financial and operational performance metrics to support informed decision-making and business planning.
  • Partner with Finance and Executive Leadership to develop forecasts, evaluate investments, and support the achievement of company financial goals.

People & Team Leadership
  • Lead, mentor, and develop branch and operations leaders, fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with managers and Human Resources to support talent acquisition, onboarding, training, performance management, employee development, and succession planning.
  • Promote a positive, safety-focused work environment that emphasizes employee engagement, productivity, accountability, and operational excellence.
  • Establish clear performance expectations and hold leaders accountable for achieving operational, safety, and customer service objectives.
  • Coach and develop leaders to strengthen decision-making, problem-solving, communication, and team effectiveness.
  • Recognize and reward individual and team contributions while promoting high standards of performance, teamwork, and customer focus.

Strategic Leadership & Collaboration
  • Partner with the President and leadership team to develop and execute operational strategies that support the Company's growth, profitability, and long-term objectives.
  • Lead the operational planning and execution of growth initiatives, including branch expansions, new market entry, acquisitions, and product line growth.
  • Collaborate with Sales, Finance, IT, Human Resources, and other functional leaders to ensure operational priorities are aligned with business objectives and customer needs.
  • Drive operational consistency across the Company's branch network through the development, implementation, and enforcement of company-wide operating standards, processes, and best practices.
  • Identify and implement opportunities to improve systems, technology, reporting, and operational capabilities that enhance efficiency, scalability, and decision-making.
  • Monitor industry trends, market dynamics, and distribution best practices to identify opportunities for innovation and competitive advantage.
  • Lead cross-functional initiatives that improve organizational performance, support change management efforts, and strengthen the customer experience.

Note: This job description does not restrict management's right to assign or reassign responsibilities at any time.
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. Employment with the Company is at-will.?
Requirements
Required:
  • Bachelor's degree in Business, Operations Management, Supply Chain Management, or a related field; equivalent combination of education and operational leadership experience may be considered.
  • 10+ years of progressive operations leadership experience, including responsibility for multi-site or multi-branch operations.
  • Proven operations leadership experience within wholesale distribution or related industry.
  • Extensive knowledge of inventory management, purchasing, logistics, distribution, customer service, safety, and facilities management.
  • Demonstrated success developing and implementing standardized processes, operational metrics, and continuous improvement initiatives across multiple locations.
  • Strong analytical, problem-solving, and decision-making skills with the ability to leverage data to drive operational performance.
  • Proven ability to lead, develop, and motivate teams while fostering a culture of accountability, safety, and operational excellence.
  • Experience managing budgets, controlling costs, and improving operational and financial performance.
  • Excellent communication, collaboration, and relationship-building skills.
  • Proficiency with Microsoft Office applications, particularly Excel, and experience utilizing operational reporting and business management systems.
  • Valid driver's license and ability to travel regularly to branch locations.

Preferred:
  • Experience within the plumbing, HVAC, PVF, or building products distribution industry.
  • Experience leading operations across a multi-branch distribution network.
  • Experience with ERP systems, warehouse management systems (WMS), or large-scale system implementations and migrations.
  • Lean, Six Sigma, or other continuous improvement certification or training.
  • Experience supporting branch expansions, new facility openings, acquisitions, or operational integration initiatives.
  • Working knowledge of plumbing, HVAC, and related product categories, along with an understanding of contractor and trade customer needs.

Physical Requirements:
  • Ability to sit, stand, walk, talk, hear, and use hands and fingers to operate a computer or phone.
  • Visual requirements include close vision for computer work.
  • Medium work: ability to exert up to 50 pounds occasionally, 30 pounds frequently, and 10 pounds constantly.
  • Warehouse and branch visits may involve climbing ladders and stairs, walking on uneven surfaces, working near powered industrial equipment, and exposure to seasonal temperature extremes; required personal protective equipment must be worn in designated areas.?

Work Environment:
  • Office and warehouse environments; regular travel to branch locations, approximately target minimum 60% of working time
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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