Director Operational Excellence Jobs in Kansas (NOW HIRING)

The Manager, Sales Operations & Excellence is an executionfocused people leader within the Enterprise Sales organization responsible for executing the vision, priorities, and initiatives established by the Sales Operations & Excellence Director.

This role partners closely with Sales, Marketing, Strategic Account teams, and enabling functions to operationalize fullfunnel sales execution - from topoffunnel lead management through opportunity execution, and account management. The Manager ensures that processes, documentation, systems, and communications are translated into practical, daytoday execution that sellers and partners can easily adopt and use.

As a peer to the Manager, Sales Operations & Excellence, this role focuses on execution, adoption, and continuous improvement, owning the operational layer that turns strategy and program direction into consistent seller behavior. The Manager leads specialists and generalists who provide ondemand seller support, maintain the Sales Playbook and process documentation, support User Acceptance Testing (UAT), and enable effective rollout of approved process and system changes.

• Execute the vision, priorities, and initiatives established by the Sales Operations & Excellence Director, translating direction into consistent, daytoday execution.
• Operationalize fullfunnel pipeline execution by implementing and maintaining processes, documentation, and handoffs from Marketing through Sales execution, and account management.
• Own the execution, maintenance, and usability of the Sales Playbook, ensuring it reflects approved processes, expectations, and real seller workflows across Enterprise Sales and Marketing.
• Own sales process documentation, including creation, updates, version control, and alignment with QMS and enterprise standards.
• Lead ondemand seller support, providing timely, practical assistance related to sales processes, CRM usage, documentation, and workflows.
• Serve as the execution lead for User Acceptance Testing (UAT) and systems testing, coordinating test plans, validation, feedback, and readiness for deployment.
• Partner with Commercial Platform Management and D&IT to gather and execute on a collaborative roadmap, approved requirements, support testing, and ensure smooth, lowdisruption rollouts.
• Execute sales and marketing communications with discipline and intentionality, ensuring message volume, timing, and frequency are sensitive to seller capacity and change fatigue.
• Coordinate communications across Enterprise Sales, Marketing, and Strategic Account teams to reduce noise, avoid duplication, and ensure sellers receive coherent, prioritized messaging that clearly articulates the personal value sellers gain from our continuous improvement efforts.
• Apply rightsized change management, determining when changes warrant multichannel campaigns (documentation, training, learning plans, reinforcement) versus lightertouch communications.
• Establish feedback loops and monitor adoption signals to continuously improve execution, communication effectiveness, and seller utilization.
• Lead, coach, and develop Sales Operations & Excellence specialists and generalists, reinforcing a strong service mindset, accountability, and execution discipline

Key Interfaces

• Sr. Manager, Sales Operations & Excellence: Coordination on program execution, governance reinforcement, sequencing of initiatives, and cross-domain dependencies, with alignment on execution standards, operating rhythms, seller behaviors, and reinforcement of "The Way We Sell."
• Sales Operations & Excellence Director: Execution alignment to enterprise vision, priorities, and initiatives; escalation of execution risks, capacity constraints, and adoption challenges.
• Marketing & Marketing Operations: Execution partnership across lead management, funnel handoffs, pipeline visibility, retention touchpoints, and coordinated field communications.
• Commercial Platform Management: Execution coordination for CRM workflows, system changes, UAT, release readiness, and postdeployment support for the selling community.
• Digital & Infrastructure Technology (D&IT): Execution partnership on requirement translation, documentation, systems testing, integrations, security considerations, and deployment support.
• Sales Enablement: Alignment on training execution, rollout support, learning plan updates, and reinforcement of process and system changes.
• Strategic Account Planning & Account Teams: Execution alignment on account management processes, renewal workflows, retention motions, and client satisfaction touchpoints.
• Quality, Legal, and Compliance: Alignment on QMS documentation, audit readiness, and adherence to enterprise standards.

• 10+ years of experience in sales operations, sales excellence, business operations, or related commercial support roles.
• Demonstrated experience executing and operationalizing sales processes, documentation, and systems in a complex organization.
• Experience leading teams or coordinating work across specialists, generalists, or crossfunctional contributors.
• Strong communication and stakeholder management skills, with the ability to translate direction into practical execution.
• Working knowledge of CRM platforms and sales process tooling (e.g., Salesforce).
• Experience working closely with Marketing, Digital/Product, or IT teams to execute crossfunctional initiatives.
• Familiarity with fullfunnel pipeline management, including lead management, opportunity execution, and account management concepts.
• Demonstrated ability to support change management execution, including communications, training coordination, and adoption reinforcement.
• Strong service mindset with the ability to balance governance, execution discipline, and seller support.
• Experience supporting User Acceptance Testing (UAT), systems testing, and deployment readiness for sales or marketing platforms.
• Experience maintaining sales playbooks, process documentation, and QMS artifacts.

• Bachelor's degree in business, sales, operations, analytics, finance, or related field.
• 7-10+ years of experience in sales operations, sales excellence, analytics, or related commercial support roles, with scope appropriate for a managerlevel role
• Demonstrated experience leading individual contributors, including prioritization,
  coaching, and performance management.
• Experience supporting or governing sales execution standards, sellerfacing programs, or operational frameworks.
• Experience overseeing reporting or analytics outputs and translating data into actionable insights.
• Strong written and verbal communication skills, with the ability to clearly reinforce expectations and governance standards.

Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.