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Director Online Reputation Management Jobs in Riverside, CA

EōS Fitness

Member Experience Manager

Moreno Valley, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Murrieta, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Jurupa Valley, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Moreno Valley, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Anaheim, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Riverside, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

San Bernardino, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Winchester, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Santa Ana, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Eastvale, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Redlands, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Riverside, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

San Bernardino, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Ladera Ranch, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Redlands, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EōS Fitness

Member Experience Manager

Ladera Ranch, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

EŌS Fitness

Member Experience Manager

Corona, CA · On-site

$19.90 - $21.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. * Partner with the ...

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Showing results 21-40

All JobsOnline Reputation Management JobsDirector Online Reputation Management JobsDirector Online Reputation Management Jobs in Riverside, CA

Director Online Reputation Management information

See Riverside, CA salary details

$24.5K

$126.8K

$197.7K

How much do director online reputation management jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director online reputation management in Riverside, CA is $126,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $153,900.00 per year, depending on experience, location, and employer.

What does a director of online reputation management do?

A Director of Online Reputation Management oversees strategies and initiatives to shape, protect, and enhance a company's or individual’s presence on the internet. This includes monitoring digital channels for brand mentions, managing responses to reviews or negative publicity, and developing campaigns to foster a positive image. They collaborate with marketing, PR, and customer service teams to ensure consistent messaging and address any reputational risks. Their main goal is to maintain a favorable public perception and mitigate any potential damage to the brand’s reputation online.

How does a director of online reputation management typically collaborate with other departments to protect and enhance a company's brand image?

A Director of Online Reputation Management works closely with teams such as marketing, public relations, customer service, and legal to create a unified strategy for monitoring and responding to online feedback. They coordinate with marketing to ensure brand messaging is consistent across all digital platforms, collaborate with PR during crisis situations, and work with customer service to address negative reviews or comments effectively. This role often involves leading cross-functional meetings to align reputation management strategies and ensure all departments are prepared to respond quickly to potential online risks. Such collaboration is vital for maintaining a positive and resilient brand image.

What are the key skills and qualifications needed to thrive as a director of online reputation management, and why are they important?

To thrive as a Director of Online Reputation Management, you need expertise in digital marketing, brand management, crisis communication, and analytics, usually supported by a relevant degree and experience in public relations or communications. Proficiency with social listening tools, SEO platforms, analytics dashboards, and content management systems is typically required. Exceptional leadership, strategic thinking, and strong interpersonal skills set top performers apart in this role. These skills and qualities are essential to proactively safeguard brand reputation, manage crises effectively, and maintain a positive online presence.

What are the most commonly searched types of Online Reputation Management jobs in Riverside, CA?

The most popular types of Online Reputation Management jobs in Riverside, CA are:

What are popular job titles related to Director Online Reputation Management jobs in Riverside, CA?

For Director Online Reputation Management jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Director Online Reputation Management jobs in Riverside, CA look for?

The top searched job categories for Director Online Reputation Management jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Director Online Reputation Management jobs?

Cities near Riverside, CA with the most Director Online Reputation Management job openings:

Director Online Reputation Management jobs near you

Member Experience Manager

EōS Fitness

Moreno Valley, CA • On-site

$19.90 - $21.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

EōS Fitness rating

6.0

Company rating: 6.0 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

42nd of 63 rated gym and leisure clubs

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
  • Takes Initiative in identifying ways to enhance the member experience.
  • Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
  • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
  • Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
  • Ensure members feel heard and valued, maintaining an open line of communication.
  • Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
  • Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
  • Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
  • Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
  • Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.

Qualifications:
  • Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
  • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
  • Knowledge of fitness industry operations, including membership management and billing processes.

Requirements:
  • Must successfully pass background check.
  • Must Obtain a CPR certification within 30 days of employment. *
  • Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

California Pay Range
$19.90-$21.90 USD
Benefits and Perks:
  • A highly energetic and collaborative team.
  • A management team that cares about your professional development.
  • Free membership for you and plus one family member.
  • Discounted Personal Training, and merchandise - including supplements.
  • Employee referral program.
  • Daily Pay offered - access your funds before payday.
  • Competitive pay plus vacation, holiday, and sick pay.*
  • Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
  • 401(k) + Company matching!*
  • Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

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