ZipRecruiter

Log In

1

Director Of Telecom Jobs (NOW HIRING)

NOVOS FiBER

Director of Sales & Marketing

Coppell, TX · On-site

We are seeking a dynamic and results-driven Director of Sales & Marketing to lead and scale our ... Deep understanding of telecom sales cycles, channel models, and infrastructure-driven go-to-market ...

NOVOS FiBER

Director of Sales & Marketing

Coppell, TX · On-site

We are seeking a dynamic and results-driven Director of Sales & Marketing to lead and scale our ... Deep understanding of telecom sales cycles, channel models, and infrastructure-driven go-to-market ...

Digital Direction

Director of Client Delivery

$217K/yr

Welcome to Digital Direction, your source for Managed Telecom Solutions. The culture at Digital ... Position Summary Digital Direction is seeking an experienced and highly driven Director of Client ...

Trading Technologies

Director of Procurement

Chicago, IL · On-site

$170K - $200K/yr

Director of Procurement Department: Finance Employment Type: Full Time Location: Chicago ... Drive high-value, complex contract negotiations and vendor selection for SaaS, Telecom, Market Data ...

AEG

Director of Partnerships

Uniondale, NY · On-site

$90K - $120K/yr

Director of Partnerships The Island FC Location: Long Island, NY Reports to: President of Business ... Build a strong pipeline across key categories (healthcare, financial services, telecom, lifestyle ...

previous page

Showing results 41-60

All JobsTechnology JobsTelecommunications JobsTelecommunications Professional JobsDirector Of Telecom Jobs

Director Of Telecom information

What does a director of telecom do?

A Director of Telecom oversees the planning, implementation, and management of an organization’s telecommunications systems and networks. They are responsible for ensuring reliable voice, data, and video communication services, managing telecom budgets, and leading teams of engineers or technicians. This role also involves evaluating new technologies, negotiating with vendors, ensuring regulatory compliance, and developing strategies to improve communication infrastructure.

What are the key skills and qualifications needed to thrive as a director of telecom?

To thrive as a Director of Telecom, you need deep expertise in telecommunications infrastructure, project management, and a relevant bachelor's or master's degree, often with substantial industry experience. Familiarity with telecom network management systems, VoIP platforms, regulatory compliance tools, and certifications such as PMP or CCNP are typically required. Exceptional leadership, strategic thinking, and communication skills are essential for guiding teams and aligning technology with business goals. These skills and qualities are crucial for ensuring robust, efficient telecom operations and driving organizational success in a rapidly evolving sector.

How does a director of telecom typically collaborate with other departments to ensure seamless communication infrastructure?

A Director of Telecom works closely with IT, operations, and executive leadership to align the telecommunications strategy with organizational goals. They often coordinate cross-functional teams to implement new systems, resolve technical issues, and support large-scale projects like office expansions or technology upgrades. Regular meetings and clear communication channels are essential to ensure all stakeholders are informed and that telecom solutions support business needs efficiently. This collaborative approach helps maintain robust, secure, and scalable communications across the organization.

What is the difference between Director Of Telecom vs Network Manager?

AspectDirector Of TelecomNetwork Manager
Primary FocusOversees telecom strategy, vendor relationships, and overall telecom infrastructureManages day-to-day network operations, troubleshooting, and maintenance
CredentialsBachelor's degree in telecommunications, IT, or related field; often requires leadership experienceBachelor's degree in computer science, IT, or related; certifications like Cisco CCNA are common
Work EnvironmentStrategic planning, vendor negotiations, cross-department collaborationTechnical troubleshooting, network monitoring, hardware/software management

The Director Of Telecom focuses on strategic telecom planning and vendor management, while the Network Manager handles daily network operations. Both roles require technical knowledge, but the Director has a broader leadership and planning scope, making them more involved in high-level decision-making.

What cities are hiring for Director Of Telecom jobs?

Cities with the most Director Of Telecom job openings:

What states have the most Director Of Telecom jobs?

States with the most job openings for Director Of Telecom jobs include:

What are popular job titles related to Director Of Telecom jobs?

For Director Of Telecom jobs, the most frequently searched job titles are:

Director Of Telecom jobs near you

Director of Telecommunication

Boston, MA • On-site

Harvard Partners, LLP, Trusted Advisors to IT
See more jobs at Harvard Partners, LLP, Trusted Advisors to ITexternal

Other

Re-posted 8 days ago

Job description

As the Director of Telecommunications, you will be responsible for the following:

Responsibilities
  • Lead the development of a multi-year telecommunications and contact center strategy, aligning voice and omnichannel capabilities with the goals of both clinical care and health plan operations.
  • Partner with senior leadership across Patient Access, Member Services, Care Management, and Pharmacy to define unified communication strategies that support member engagement and operational efficiency.
  • Lead multi-year planning for telephony and contact center modernization, including the consolidation and migration of legacy systems to cloud-based platforms (e.g., RingCentral UCaaS, NICE CXone, etc.).
  • Drive digital transformation of voice systems, including cloud migration, AI-powered virtual agents, and omnichannel integration (voice, SMS, email, chat).
  • Oversee day-to-day operations and performance of enterprise voice infrastructure across RingCentral, Avaya, and Cisco platforms supporting hospital campuses, ambulatory sites, member services, and remote users.
  • Direct a team of telecom engineers and administrators responsible for deployment, support, and troubleshooting of voice and contact center technologies.
  • Ensure system resiliency, compliance (e.g., HIPAA), and high availability of all telecommunications services supporting clinical care, safety systems, and business operations.
  • Monitor and report on system performance, call quality, and key performance indicators (KPIs) related to contact center efficiency and patient satisfaction.
  • Provide strategic direction for the organization's enterprise mobile device program.
  • Support the execution of large-scale mobility and paging modernization projects, including software/hardware upgrades and infrastructure improvements.
  • Ensure mobility services are aligned with the broader telecommunications and digital transformation goals of the organization.
  • Lead the design and implementation of next-generation contact center solutions that enhance patient access, member services, care coordination, and call handling across departments.
  • Enable and optimize self-service options for patients and members through IVRs, chatbots, and web portals.
  • Integrate contact center platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), M365, and claims processing systems.
  • Manage vendor relationships, contracts, licensing, and service level agreements (SLAs) and assess cost-saving or service-improving opportunities.
  • Develop and oversee capital and operating budgets related to telecommunications infrastructure and strategic initiatives.
  • Negotiate with vendors to optimize cost, performance, and support alignment with health system priorities.
Qualifications
  • Bachelor's degree in Information Technology, Telecommunications, or a related field; and10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare setting; or equivalent combination of education and experience.
  • Strong experience managing RingCentral, Avaya, or Cisco voice platforms in a complex, multi-site environment.
  • Demonstrated success leading contact center strategy and operations, preferably in a health system or hospital network.
  • Experience integrating voice platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), and claims or case management systems.
  • Extensive knowledge of enterprise voice and unified communications technologies, including RingCentral, Avaya, Cisco, VoIP, SIP, and UCaaS platforms.
  • Strong expertise in contact center platforms (e.g., NICE CXone), including design, operations, and performance optimization.
  • Solid understanding of healthcare delivery systems, ambulatory care, and health plan operations (e.g., member services, claims, provider support, care management).
  • Familiarity with healthcare and health plan regulatory requirements, including HIPAA, HITRUST, and CMS contact center standards.
  • Proven ability to develop and execute strategic roadmaps aligned with organizational goals across clinical and administrative domains.
  • Strong vendor management skills, including contract negotiation, service level management, and vendor performance oversight.
  • Demonstrated project and program management skills, with the ability to lead complex, cross-functional initiatives.
  • Financial acumen with experience in telecom budgeting, forecasting, and cost optimization.
  • Exceptional leadership and team-building capabilities, with a track record of mentoring high-performing teams.
  • Excellent communication and executive presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Ability to drive innovation, adopt emerging technologies (e.g., AI virtual agents, omnichannel platforms), and support digital transformation in both care delivery and payer environments.
  • Deep understanding of VoIP, SIP, UCaaS, PBX systems, IVRs, and contact center technologies such as NICE CXone.
  • Strong knowledge of Apple and Android mobile devices.
  • Strong knowledge of mobile device management platforms.
  • Strong understanding of healthcare operations, patient access models, and the regulatory landscape (e.g., HIPAA).
  • Excellent leadership, communication, vendor management, and cross-functional collaboration skills.
#J-18808-Ljbffr

Apply