ZipRecruiter

Log In

1

Director Of Technical Operations Jobs in Reno, NV

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

Responsibilities The Director of Customer Service is a leadership role responsible for designing ... Technical Support, Finance, Operations, and other stakeholders. * Strong analytical skills; uses ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

The Director of Customer Service is a leadership role responsible for designing and leading a ... Technical Support, Finance, Operations, and other stakeholders. * Strong analytical skills; uses ...

FairCom

Senior Director of Marketing

Reno, NV · On-site

Articulate the unique market strengths of our highly technical database products. * Define clear ... operations). * Celebrate You: Enjoy a paid day off on your birthday and another on our annual "CEO ...

New

FairCom

Senior Director of Marketing

Reno, NV · Hybrid

Articulate the unique market strengths of our highly technical database products. * Define clear ... operations). * Celebrate You: Enjoy a paid day off on your birthday and another on our annual "CEO ...

New

Marriott

Director of Restaurants

Truckee, CA · On-site

JOB SUMMARY Manages all restaurant operations and staff on a daily basis. Areas of responsibility ... Administers the performance appraisal process for direct report managers. Communicates performance ...

Marriott

Director of Restaurants

Truckee, CA · On-site

JOB SUMMARY Manages all restaurant operations and staff on a daily basis. Areas of responsibility ... Administers the performance appraisal process for direct report managers. Communicates performance ...

Marriott International

Director of Restaurants

Truckee, CA · On-site

$100K - $133K/yr

JOB SUMMARY Manages all restaurant operations and staff on a daily basis. Areas of responsibility ... direct report managers. • Communicates performance expectations in accordance with s for each ...

Sugar Bowl Resort

Director of Village Services

CA · On-site

$75K - $114K/yr

As Director of Village Services, you'll be the chief experience creator of our tight-knit mountain ... day-to-day operation of the Village Services department • Collaborate closely with other ...

Renown Health

Director of Revenue Integrity

Reno, NV · On-site

The Director of Revenue Integrity will be charged with ensuring the integrity of the revenue across ... Establishes denial avoidance feedback loops and improves operational processes to enhance revenue ...

Renown Health

Director of Revenue Integrity

Reno, NV · On-site

$71.51 - $100.11/hr

The Director of Revenue Integrity will be charged with ensuring the integrity of the revenue across ... Establishes denial avoidance feedback loops and improves operational processes to enhance revenue ...

Renown Health

Director of Revenue Integrity

Reno, NV · On-site

The Director of Revenue Integrity will be charged with ensuring the integrity of the revenue across ... Establishes denial avoidance feedback loops and improves operational processes to enhance revenue ...

Meade

Director of Commissioning

Reno, NV

Meade is seeking a Director of Commissioning with deep electrical and mechanical expertise to lead ... Act as the primary escalation point for critical technical, safety, or client issues. Operational ...

previous pagenext page

Showing results 21-40

All JobsOf Technical Operations JobsDirector Of Technical Operations JobsDirector Of Technical Operations Jobs in Reno, NV

Director Of Technical Operations information

See Reno, NV salary details

$25.9K

$115.2K

$231.3K

How much do director of technical operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director of technical operations in Reno, NV is $115,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $154,000.00 per year, depending on experience, location, and employer.

What does a director of technical operations do?

A Director of Technical Operations oversees the daily operations of an organization's technical departments, ensuring that systems, processes, and workflows run efficiently and effectively. They manage teams, set strategic goals, and coordinate between different technical and business units. Their responsibilities often include optimizing operational processes, implementing new technologies, managing budgets, and ensuring compliance with industry standards. This role is crucial for maintaining high performance and reliability in technical services and support.

How does a director of technical operations typically collaborate with other departments within an organization?

A Director of Technical Operations frequently works cross-functionally with teams such as engineering, product management, customer support, and IT to ensure operational efficiency and alignment with business goals. They facilitate communication between technical staff and non-technical stakeholders, translating complex technical concepts into actionable strategies. Additionally, they often lead meetings to prioritize projects, address operational bottlenecks, and ensure that all teams are working towards shared objectives. This collaborative approach is key to delivering seamless technical solutions and driving continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a director of technical operations, and why are they important?

To thrive as a Director Of Technical Operations, you need strong leadership abilities, operational management experience, and a background in engineering or IT, usually supported by a relevant bachelor's or master's degree. Familiarity with enterprise systems, cloud platforms, automation tools, and certifications such as ITIL or PMP is often required. Exceptional communication, problem-solving, and strategic thinking are vital soft skills for leading teams and aligning operations with business goals. These skills ensure efficient technical operations, drive innovation, and support organizational growth in a competitive environment.

What is the difference between Director Of Technical Operations vs Director Of Engineering?

AspectDirector Of Technical OperationsDirector Of Engineering
Primary FocusOverseeing technical processes, systems, and operational efficiencyLeading engineering teams, product development, and technical innovation
Required CredentialsTechnical certifications, operations management experienceEngineering degrees, technical expertise in specific engineering fields
Work EnvironmentOperations departments, cross-functional teamsEngineering teams, R&D departments
Industry UsageCommon in tech, manufacturing, and service industriesPrevalent in software, hardware, and product development sectors

The main difference is that the Director Of Technical Operations focuses on managing technical processes and operational efficiency, while the Director Of Engineering leads engineering teams and product development. Both roles require technical expertise but serve different strategic functions within an organization.

What are popular job titles related to Director Of Technical Operations jobs in Reno, NV?

For Director Of Technical Operations jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Director Of Technical Operations jobs in Reno, NV look for?

The top searched job categories for Director Of Technical Operations jobs in Reno, NV are:

Director Of Technical Operations jobs near you
Infographic showing various Director Of Technical Operations job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $115,172 per year, or $55.4 per hour.

Director of Customer Service

Hamilton Company

Reno, NV • On-site

$120K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Company Overview
Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
Responsibilities
The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels.
The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role is accountable for measurable gains in first-contact resolution, customer satisfaction, Net Promoter Score, operational efficiency, and employee engagement.
Essential Job Functions:
1. Strategic Leadership
  • Establish and drive a long-term customer service strategy aligned with Hamilton Company's business objectives and growth plans.
  • Set the strategic direction for customer service operations in alignment with broader business objectives.
  • Develop, implement, and maintain customer service policies, procedures, and standards.
  • Define and communicate the customer service vision and roadmap across the organization.

2. Team Management:
  • Lead, mentor, and develop customer service specialists and representatives.
  • Identify training needs and develop programs to enhance team performance and capability.
  • Foster a high-performing, customer-centric culture focused on accountability and continuous improvement.

3. Operational Oversight:
  • Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms).
  • Monitor key customer service performance metrics and identify opportunities for improvement.
  • Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels.
  • Establish and continuously refine standard operating procedures (SOPs) to reduce variability, rework, and hand-offs. Oversee the resolution of escalated customer issues, acting as a point of contact for complex or sensitive cases.

4. Technology & Process Optimization:
  • Drive digital transformation initiatives within customer service, including the evaluation and implementation of AI enabled tools and automation.
  • Design and optimize end-to-end processes where possible - Partner with IT and Business Systems to ensure robust integrations between CRM (e.g., HubSpot), ERP, logistics, and other core platforms.
  • Oversee systems for capturing, tracking, and analyzing customer feedback, inquiries, and service metrics.
  • Standardize and continuously improve processes to increase efficiency, reduce handoffs, and improve first-contact resolution.
  • Build and maintain dashboards and reporting to provide real-time visibility into performance, trends, and risk areas.

5. Cross-Functional Collaboration:
  • Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance, and other departments to improve the end-to-end customer journey.
  • Establish closed-loop feedback mechanisms to turn customer feedback (surveys, complaints, product issues) into actionable insights for Sales, Product Management, Engineering, and operations.
  • Represent the Customer Service function in cross-functional projects and business reviews

6. Budget & Resource Management:
  • Develop, manage, and optimize the customer service departmental budget.
  • Ensure appropriate staffing levels, tools, and resources to meet service level expectations.
  • Support workforce planning and capacity management based on demand trends.

Qualifications
  • Proven experience in building or transforming centralized customer service organizations in a complex, technical, or multi-business-unit environment.
  • Demonstrated track record of setting strategy, implementing standard processes, and delivering measurable improvements in key performance indicators (KPIs)
  • Proven ability to build strong partnerships with Business Unit Leaders, Sales, Technical Support, Finance, Operations, and other stakeholders.
  • Strong analytical skills; uses metrics and data to guide decisions and communicate effectively with leadership.
  • Exceptional leadership and influencing skills, with experience mentoring and developing high-performing teams.
  • Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences
  • Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast paced environment.
  • Collaborative mindset with the ability to work effectively in cross-functional and matrixed environments.
  • High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP systems and HubSpot (or similar CRM platforms) is required.

Education/Experience
  • Bachelor's degree in Business Administration, Engineering, or related field is required; an advanced degree (e.g., MBA or related) is preferred.
  • 10+ years of progressive experience in customer service, customer operations, or related functions, with at least 5 years in a formal leadership role.
  • Background in Life Sciences, lab instrumentation, industrial automation, or other technical products is strongly preferred.

About Hamilton
  • Diverse portfolio of exciting and innovative design projects.
  • Tremendous opportunities for professional growth and advancement.
  • Commitment to sustainable design.
  • Competitive Compensation.
  • Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more).
  • Solid Stable Company.
  • Drug free workplace.

Apply