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Director Of Retention Jobs in Reston, VA (NOW HIRING)

Director of Capture

Leesburg, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Capture leverages data, analytics, and emerging technologies, including AI-enabled ... Manage recompete capture efforts to support maximum retention of existing contracts * Implement ...

Director of Membership Operations

Washington, DC · On-site

$95K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Membership Operations Salary: $95,000.00 - $100,000.00 Help Build Communities Where ... Improve onboarding, engagement, and long-term member retention. * Support initiatives that help ...

The Building People, LLC, has an opening for an experienced Director of Capture to drive our ... Manage recompete capture efforts to support maximum retention of existing contracts * Implement ...

The Building People, LLC, has an opening for an experienced Director of Capture to drive our ... Manage recompete capture efforts to support maximum retention of existing contracts * Implement ...

Showing results 41-60

Director Of Retention information

See Reston, VA salary details

$40.6K

$105K

$180.5K

How much do director of retention jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director of retention in Reston, VA is $104,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,800.00 and $136,800.00 per year, depending on experience, location, and employer.

What is a director of retention?

A Director of Retention is a senior management professional responsible for developing and implementing strategies to retain customers, clients, or employees within a company. They analyze retention data, identify trends, and work with various departments to improve satisfaction and reduce churn. Their goal is to foster loyalty, boost engagement, and maximize the long-term value of relationships to the organization. Directors of Retention often oversee teams and initiatives focused on onboarding, customer service, and loyalty programs.

How does a director of retention typically collaborate with other departments to improve customer loyalty?

A Director of Retention works closely with marketing, sales, product, and customer support teams to develop strategies that increase customer satisfaction and reduce churn. This role often leads cross-functional meetings to analyze customer feedback, identify pain points, and implement targeted retention initiatives. By fostering open communication among departments, the Director ensures that retention goals align with overall business objectives and that every team is accountable for delivering a great customer experience. Collaboration is key to creating cohesive programs that drive long-term loyalty and maximize customer lifetime value.

What are the key skills and qualifications needed to thrive as a director of retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analysis, and strategic planning, often supported by a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM platforms, customer analytics tools, and retention automation systems is typically required. Strong leadership, communication, and problem-solving skills distinguish top performers in this role. These skills are crucial for developing effective retention strategies, leading teams, and maximizing customer loyalty and lifetime value.

What is the difference between Director Of Retention vs Customer Success Manager?

AspectDirector Of RetentionCustomer Success Manager
Primary FocusDeveloping retention strategies and overseeing retention teamsEnsuring customer satisfaction and onboarding
ResponsibilitiesHigh-level retention initiatives, analytics, and policy settingCustomer onboarding, support, and relationship building
Work EnvironmentManagement level, strategic planningClient-facing, operational support
Common Industry UsageMarketing, SaaS, subscription servicesTech, SaaS, B2B services

The main difference is that the Director Of Retention focuses on strategic retention initiatives and managing teams, while the Customer Success Manager handles day-to-day customer relationships and satisfaction. Both roles are vital in customer retention but operate at different levels within organizations.

What cities near Reston, VA are hiring for Director Of Retention jobs?

Cities near Reston, VA with the most Director Of Retention job openings:

Infographic showing various Director Of Retention job openings in Reston, VA as of June 2026, with employment types broken down into 2% As Needed, 41% Full Time, and 57% Part Time. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $104,951 per year, or $50.5 per hour.

Full-time

Re-posted 8 days ago


Job description

This Director of Finance position at Ardmore is both highly strategic and deeply operational. As is common in nonprofit leadership, the role requires hands-on involvement in day-to-day financial and organizational operations while also providing high-level strategic leadership in close partnership with the executive team. We are seeking a hands-on, mission-driven Director of Finance to support our growing organization. This role is deal for a financial leader who thrives in collaborative, nonprofit environments.

Accounting & Financial Operations

  • Personally oversee and participate in month-end close, including journal entries, reconciliations, and financial statement preparation, while strengthening processes to improve accuracy and efficiency.
  • Review and approve AP/AR transactions, payment runs, and general ledger activity, ensuring compliance with internal controls and nonprofit accounting standards.
  • Manage daily cash flow, banking activity, and investment accounts while developing strategies to maintain liquidity and support organizational growth.
  • Maintain hands-on responsibility for LTSS/DDA billing, revenue recognition, and collections, while evaluating trends to improve reimbursement performance.
  • Build practical, repeatable workflows for record retention, contract management, and audit readiness.

Budgeting & Financial Planning

  • Develop the annual operating and capital budgets line-by-line, working directly with program leaders to align staffing, services, and funding realities.
  • Produce clear monthly budget-to-actual analyses, explaining variances and recommending real-time operational adjustments.
  • Create cash projections and funding models to guide hiring decisions, program expansion, and risk planning.
  • Translate financial data into actionable guidance for non-financial managers to support responsible spending.

Payroll Oversight & HR Partnership

  • Directly supervise payroll processing, tax filings, and benefit remittances, ensuring staff are paid accurately and on time.
  • Partner with HR on wage and hour compliance, compensation practices, and benefit cost management.
  • Evaluate payroll processes and implement improvements that reduce errors and manual work.

Compliance, Audit & Controls

  • Prepare audit schedules and workpapers, serving as the primary day-to-day contact for external auditors.
  • Update and enforce internal controls, segregation of duties, and approval processes.
  • Oversee Form 990, DDA cost reports, and other regulatory filings, ensuring deadlines are met without last-minute fire drills.
  • Monitor insurance, contracts, and risk exposures and recommend practical safeguards.

Leadership & Organizational Strategy

  • Present financial information to the CEO and Board in plain language that supports informed decision-making.
  • Work alongside a small finance team, rolling up sleeves when needed while coaching staff to build capacity.
  • Identify cost-saving opportunities and process improvements that balance mission impact with financial discipline.
  • Partner with program directors to evaluate new funding opportunities and service changes from both mission and financial perspectives.

Grants & Contracts Partnership

  • Hands-on oversight of grant and contract budgets, reporting, and compliance
  • Preparation of funder reports and audit documentation.
  • Cost allocation management aligned with funding rules.

Ideal Candidate

• Demonstrated experience as a hands-on senior financial leader, ideally in a nonprofit or mission-driven organization
• Comfortable operating at both the strategic and operational levels
• Strong collaborator with the ability to work effectively across departments
• Practical, solutions-oriented, and willing to engage directly in execution
• Committed to the mission and values of the organization

EDUCATION AND EXPERIENCE

  • Bachelor's degree in Accounting, Business Administration, Finance, or a closely related field required; Master's degree strongly preferred
  • Certified Public Accountant (CPA) preferred
  • Must have a minimum of 10 years of experience in full-cycle accounting or fiscal management; not-for-profit experience strongly preferred
  • At least 5 years’ experience in accounting or fiscal management in a not-for-profit environment funded by Medicaid or other government source
  • At least 5 years’ experience managing a team of accounting and/or finance professionals
  • Extensive knowledge of the principles, practices and procedures of accounting, finance, budgeting and planning for a not-for-profit agency
  • Knowledge of Development Disability Administration funding and billing preferred
  • Must be a strategic thinker with the ability to conceptualize and act upon the agency’s financial objectives and operationalize these objectives
  • Ability to motivate and hold team members accountable
  • Demonstrate knowledge of laws, procedures, regulations, and best practices relating to not-for-profit accounting practices and financial reporting

Ardmore is an equal opportunity employer all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.