Director Of Retail Analytics Jobs in Kansas (NOW HIRING)

First Federal Bank of Kansas City (FFBKC) is one of the largest mutually owned banks in the Midwest with a 90-year history of serving the Kansas City metropolitan area. We exist to help people build a better financial future and as a mutual institution, every dollar we earn is reinvested in our customers, our communities, and our people. We are in an intentional period of growth and transformation, expanding our small business, commercial banking, and FinTech capabilities while strengthening our retail foundation and relationships.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

SUMMARYThe Director of Retail Banking is a visible, coaching-first leader responsible for the performance, culture, development, and training of FFBKC's nine banking centers. This is not a desk role. It is a presence role built on consistent, meaningful engagement with every banker and Banking Center Manager in the network.
This leader plays a key role on the retail leadership team and is the primary advocate for retail banking within the organization. They carry a clear vision for what retail banking looks like at its best, communicate that vision with conviction, and translate it into daily direction, coaching, and accountability for their teams. They show up with an agenda and follow through on issues quickly and escalate appropriately. They know their people by name and aspiration and every person on the team feels it.
Critically, this leader is the primary developer and deliverer of the sales, leadership, and customer experience (CX) training program for the retail network. Operational training is managed separately by other departments; this role owns the sales, service and leadership development function for retail exclusively.
The Director of Retail Banking reports to the Chief Operating Officer and operates with a high degree of autonomy, accountability and self-direction. They are expected to bring strategic thinking, retail expertise, training capability, and execution discipline that makes the retail division run efficiently and productively. They communicate proactively, clearly, and candidly with leadership at every level.
WHAT THE TEAM WILL SAY ABOUT YOUThe feedback we received from our banking center staff describes this person precisely: 

ESSENTIAL DUTIES AND RESPONSIBILITIES 
Presence & Advocacy:

• Conducts regular, structured banking center visits on a minimum bi-weekly cadence, with a prepared agenda that includes education, coaching, direction, and recognition and spending time with every team member.
• Serves as the primary advocate for retail banking within the organization, ensuring the needs, wins, and voices of banking center teams are heard and acted upon at the leadership level.
• Responds to banking center concerns and issues with urgency; follows through with timely resolution and communication so teams always know where things stand.
• Builds genuine relationships with banking center staff at every level, knowing their professional goals, strengths, and development areas.

• Develops, owns, facilitates, and continuously improves the retail team's sales training curriculum, customer experience (CX) training materials, and banking center manager leadership development content.
• Ensures all training content reflects current bank strategy, products, service standard, and the Hungry, Humble, Smart performance framework.
• Leads the completion and full rollout of consumer loan training across the retail network (with HELOC training to be completed within 90 days of hire).
• Partners with operational departments where training intersects with operational processes;  but owns the sales, service, and leadership development curriculum exclusively.
• Measures training effectiveness through branch performance outcomes, scorecard results, and observed behavior change - revising content and delivery accordingly, ensuring that the learning is being put into action and achieving the desired results.

• Establishes, communicates, and continuously reinforces a clear vision, budget, and scorecard for retail banking that every team member can understand and connect to their daily work.
• Translates organizational strategy into branch-level priorities and expectations; ensures teams know what they are working toward and why it matters.
• Leads change with clarity and conviction - bringing teams along through transitions rather than around them.
• Operates within and reinforces the bank's Entrepreneurial Operating System (EOS) rhythm: clear rocks, scorecards, structured rhythm meetings, and accountable follow-through.

• Coaches Banking Center Managers and their teams to develop capability, not just correct behavior, by asking questions before offering solutions.
• Uses the Banking Center Team Challenge scorecard (Hungry, Humble, Smart) as the primary framework for performance conversations, development planning, and recognition.
• Develops Banking Center Managers into leaders who operate with confidence and accountability; identifies and accelerates high potential individuals.
• Builds a sales culture grounded in relationship depth and household primary, not product pushing.

• Drives deposit growth, net new account production, partner referrals, and consumer loan volume across all nine banking center locations.
• Owns performance against Banking Center Team Challenge targets and communicates results transparently with banking center teams and leadership.
• Manages direct reports with clear expectations, defined deadlines, and structured performance conversations.
• Monitors key retail metrics including deposit mix, household primacy, product penetration, attrition, and customer satisfaction scores.
• Executes the retail customer acquisition strategy developed in partnership with leadership, using data to inform targeting, channel allocation, and branch-level priorities.

Education:

• Bachelor's degree (B.A./B.S.) in business or related field, or equivalent professional experience.

CERTIFICATES, LICENSES, REGISTRATIONS 
National Mortgage Licensing System & Registry (NMLS) registration; Notary Public License; Signature Guarantee Certification
 

Note: The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.

First Federal actively seeks to recruit and hire protected veterans.
First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.

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