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Director Of Rental Operations Jobs in Oregon (NOW HIRING)

Prophecy

OR · On-site

Senior Director, Revenue Operations About the Role We're looking for a strategic, data-driven, and hands-on Senior Director of Revenue Operations to own our end-to-end revenue funnel, from the first ...

SOLV Energy

Director of HV Operations (Remote)

OR · On-site +1

$176K - $235K/yr

SOLV Energy is a leading provider of infrastructure services to the power industry, designing ... The Director High Voltage is responsible for developing and implementing strategies to optimize ...

JobRx, Inc.

DIRECTOR OF PHARMACY

Bandon, OR · On-site

$170 - $210/hr

Three (3) years of pharmacy operations experience required. Two (2) years must have been in operations-focused leadership with direct Pharmacy Administration and Leadership responsibility. * Advanced ...

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Director Of Rental Operations information

What does a director of rental operations do?

A Director of Rental Operations oversees the daily operations and strategic direction of a rental business, such as car, equipment, or property rentals. They manage staff, ensure customer satisfaction, optimize inventory, and implement policies to maximize profitability. This role often involves analyzing market trends, developing rental pricing strategies, and ensuring regulatory compliance. Additionally, they work closely with other departments to streamline processes and improve operational efficiency.

What are some common challenges faced by a director of rental operations, and how can they be addressed?

A Director of Rental Operations often faces challenges such as optimizing fleet utilization, managing high customer expectations, and ensuring consistent service quality across multiple locations. Addressing these challenges requires strong analytical skills to monitor key performance indicators, effective communication to align teams, and implementing standardized operating procedures. Building a culture of continuous improvement and leveraging technology for inventory management can also help in overcoming these obstacles and driving operational excellence.

What is the difference between Director Of Rental Operations vs Rental Manager?

AspectDirector Of Rental OperationsRental Manager
ResponsibilitiesOversees multiple locations, develops rental strategies, manages large teams, and aligns rental operations with company goals.Manages daily rental activities at a specific location, supervises staff, and ensures customer satisfaction.
CredentialsTypically requires extensive experience in rental or property management, often a bachelor's degree in business or related field.Usually requires experience in rental operations, customer service skills, and sometimes a relevant certification.
Work EnvironmentCorporate offices and multiple rental sites, strategic planning focus.On-site at rental locations, operational focus.

The main difference is that the Director Of Rental Operations has a broader, strategic role overseeing multiple locations and aligning operations with company goals, while the Rental Manager focuses on daily management at a specific site. Both roles require experience in rental management, but the director's position involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a director of rental operations, and why are they important?

To thrive as a Director of Rental Operations, you need strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with property management software, CRM systems, and industry certifications like Certified Property Manager (CPM) are highly beneficial. Exceptional communication, problem-solving, and strategic planning skills help in managing teams and building client relationships. These competencies ensure efficient operations, tenant satisfaction, and profitability in a competitive rental market.
What are popular job titles related to Director Of Rental Operations jobs in Oregon? For Director Of Rental Operations jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Director Of Rental Operations jobs in Oregon look for? The top searched job categories for Director Of Rental Operations jobs in Oregon are:
What cities in Oregon are hiring for Director Of Rental Operations jobs? Cities in Oregon with the most Director Of Rental Operations job openings:
Director Of Rental Operations jobs near you
Infographic showing various Director Of Rental Operations job openings in Oregon as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Director of Customer Operations (Onsite)

iHomefinder

Eugene, OR • On-site

$110K - $130K/yr

Full-time

Re-posted 29 days ago

Job description

Position Overview 

The Director of Customer Operations will lead and optimize iHomefinder’s customer-facing operational functions, including Customer Success, Onboarding, and Support. This role is responsible for improving customer retention, operational efficiency, onboarding effectiveness, and overall customer lifecycle performance. 

This leader will build scalable operational processes, improve cross-functional execution, and implement data-driven customer health and churn reduction strategies that support the company’s growth and retention objectives. 

The ideal candidate is a hands-on SaaS operator with strong experience in customer lifecycle management, operational process improvement, retention strategy, and team leadership. 

Key Responsibilities 

Customer Retention & Lifecycle Management 

  • Lead initiatives focused on reducing customer churn and improving retention performance  

  • Develop operational playbooks and customer health programs  

  • Establish KPI reporting and accountability across onboarding, support, and customer success  

  • Partner cross-functionally with Product, Sales, Marketing, and Engineering to improve customer outcomes  

Operational Excellence 

  • Improve operational processes and team efficiency across customer-facing functions  

  • Build scalable systems and workflows to support growth  

  • Drive consistency in onboarding, customer engagement, and support execution  

  • Implement operational cadence and reporting structures  

Team Leadership 

  • Lead and develop Customer Success, Support, and Onboarding team members  

  • Coach team leads to improve execution and accountability  

  • Foster a customer-focused and metrics-driven culture  

Data & Performance Management 

  • Develop and monitor customer operational KPIs  

  • Analyze customer behavior, engagement, and retention trends  

  • Use data to identify operational risks and improvement opportunities  

Qualifications 

  • 5–10+ years of experience in SaaS customer operations, customer success, support, or operational leadership  

  • Proven success improving customer retention and operational performance  

  • Strong analytical and process improvement skills  

  • Experience managing customer-facing operational teams  

  • Excellent communication and cross-functional collaboration skills  

  • Experience working in fast-paced SaaS environments  

Preferred Qualifications 

  • Experience in B2B SaaS  

  • Experience with customer health scoring, churn analysis, or lifecycle management  

  • Familiarity with CRM and customer engagement platforms  

  • Experience building operational reporting and KPI frameworks 
     
This role is a full-time, onsite opportunity and pays $110,000 - $130,000, with a 15% annual bonus potential.  iHomefinder does not offer relocation assistance, so any relocation to Eugene, OR or surrounding areas would need to be self-funded. If this aligns with your current plans and situation, please apply.

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