Director Of Property Operations Jobs in Santa Rosa, CA

Organization Summary:

Burbank Housing is North Bay’s largest affordable housing organization. Since our start in 1981, we have developed, managed and serviced a portfolio of over 100 affordable housing communities across Sonoma, Napa, and recently expanded to Marin and San Francisco Counties. Affordable housing provides homes for individuals and families earning 30% to 60% of the Area Median Income (AMI), with income limits established annually by state and federal agencies. Our portfolio of communities continues to expand and adapt to the ever-evolving population shifts and needs in society. Permanente Supportive Housing (PSH) is a part of a larger effort to end homelessness.

Our Mission: We are dedicated to building quality affordable housing in North Bay. We create vibrant local communities that are carefully designed, professionally managed, and sustainable both financially and environmentally, to foster opportunities for people with limited income of all ages, backgrounds and special needs.

Position Summary:  

Under the direction of the Director of Property Management, the Regional Property Manager (RPM) oversees the daily operations of a portfolio of affordable housing communities owned or managed by Burbank Housing Development Corporation, including communities managed under third-party contracts and Permanent Supportive Housing (PSH) communities. The RPM interprets and implements property management policies and procedures in accordance with each community's approved management plan, applicable regulatory requirements, and organizational policies. The RPM provides leadership, coaching, performance management, and supervision to onsite property management teams to ensure operational excellence, regulatory compliance, and high-quality resident services.

Additionally, the RPM is responsible for all aspects of affordable housing property management, including rent collection, occupancy management, financial performance, budget oversight, regulatory compliance, and resident relations. This role is responsible for achieving operational and financial goals while ensuring compliance with all applicable affordable housing regulations, including but not limited to the LIHTC Program, HUD, HOME, USDA Rural Development, Project-Based Voucher, and other funding program requirements applicable to the assigned portfolio. Thorough knowledge of federal, state, and local housing laws and regulations, including Fair Housing requirements and landlord-tenant law, is required. The position also requires the ability to analyze financial reports, monitor budget performance, identify variances, and implement corrective actions. The RPM must effectively manage multiple priorities while fostering collaborative relationships with residents, employees, vendors, service providers, regulatory agencies, and community partners.

Specific Duties and Responsibilities: 

The primary duty of the Regional Property Manager is to ensure that each property in his or her portfolio is operating to the best of its ability. 

1. Physical Site Management

• Monitor occupancy and leasing performance to ensure vacant units are leased promptly and occupancy goals are met. Identify and address chronic vacancies by implementing approved leasing and marketing strategies.
• Conduct comprehensive monthly site inspections to ensure property operations, curb appeal, maintenance standards, resident services, and staff performance meet organizational expectations.
• Partner with Site Managers and corporate staff to resolve resident concerns, escalated issues, and operational challenges.
• Collaborate with the Director of Asset Management and Maintenance Department to plan and coordinate capital improvement projects while minimizing operational impacts.
• Monitor replacement reserve balances and funding restrictions to support informed decisions regarding property capital needs.
• Oversee overall move-in, stabilization and community support with partner agencies during the initial lease up process.
• Collaborate with the Housing, Coordinated Entry, and Site Management teams to ensure units are vacated, turned, and re-leased in accordance with Burbank Housing policies and occupancy goals.

2. Financial & Accounting

• Review monthly financial statements, identify budget variances, develop corrective action plans, and monitor financial performance.
• Review projected rent increases with the Director of Property Management prior to implementation.
• Review and approve accounts payable and portfolio payroll to ensure expenditure remains within approved budgets. 
• Develop and submit annual operating budgets within established timelines.
• Review audit reports, respond to findings, and coordinate with internal departments and regulatory agencies as required.

3. Compliance & Reporting

• Maintain thorough knowledge of each property's regulatory agreements, financing documents, management plans, and compliance requirements including commitment letters and proformas.
• Oversee the approval of applicant eligibility and move-in documentation to ensure compliance with all applicable program requirements.
• Collaborate with the Compliance Manager to provide documentation and information required for regulatory reporting and audits.
• Ensure property inspections are completed on time and meet required standards.
• Ensure Site Managers provide accurate and timely monthly, quarterly, and/or annual reports to the Accounting, Asset Management and Compliance Departments.
• Oversee annual and interim recertification processes to ensure timely and accurate compliance.
• Ensure compliance with Fair Housing laws, landlord-tenant laws, and all applicable federal, state, and local housing regulations.
• Ensure compliance with all applicable affordable housing programs, including LIHTC, HUD, HOME, USDA Rural Development, Project-Based Voucher (PBV), and other regulatory requirements applicable to the portfolio.
• Support the development of program policies and procedures to streamline and improve services.

4. Personnel

• Develop and maintain collaborative working relationships with onsite staff, corporate departments, residents, vendors, and community partners.
• In partnership with Human Resources, hire, supervise, coach, mentor, evaluate performance, discipline, and when necessary, terminate employees in accordance with company policies.
• Ensure onsite staff receive appropriate training, professional development, and ongoing coaching to perform their responsibilities effectively.
• Provide leadership, direction, accountability, and performance management to assigned staff.
• Ensure consistent enforcement of the Burbank Housing Residential Lease and Community Policies are adhered to by residents and communicates resident behavioral concerns with Program Managers and other appropriate partners. 

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may be modified or assigned at any time to meet the organization's business needs.

Required Experience and Skills:

Education and Experience:

• Bachelor’s degree in business management, real estate, or a related field preferred; 6–7 years of property management experience may be accepted in lieu of a degree.
• A minimum of four years of work experience in affordable housing property management.
• A combination of work experience and college work may be acceptable.

Required Skills/Abilities

• The nature of this position requires comprehensive knowledge of subsidized property management.

• In addition to being an effective manager, the ideal candidate should possess global thinking skills and remain sensitive to the needs of the people we serve.
• A successful Regional Property Manager will have hands-on experience in affordable housing management.
• Ability to work cooperatively and effectively with a diverse group of people (partners, vendors, residents, and employees). Demonstrated commitment to exceptional customer service.
• Ability to maintain confidential and sensitive information and use discretion and tact.
• Excellent verbal and written communication skills. Ability to write business correspondence and effectively present information; ability to professionally respond to questions from groups or individuals.
• Self-directed with excellent organizational, prioritization, and time management skills.
• Strong troubleshooting and critical thinking skills.
• Strong attention to detail and excellent follow-through.
• Proficiency with Yardi Voyager, Microsoft Office Suite, Outlook, and other business software.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Bi-lingual in English/Spanish is highly desirable.
• Commitment and enthusiasm toward achieving Burbank Housing’s Mission and Vision Statements.

Management Skills:

• This position requires exceptional leadership, organizational, and people skills to effectively manage a diverse portfolio, lead multidisciplinary teams, and navigate complex operational, resident, and regulatory matters. The Regional Property Manager must demonstrate sound judgment, professionalism, accountability, and the ability to foster collaboration while making timely and effective decisions.
• The Regional Property Manager must have a minimum of two years of direct supervisory experience, including hiring, coaching, mentoring, developing, evaluating performance, and administering corrective action when appropriate. This position is responsible for creating a positive, accountable work environment by ensuring team members receive the training, resources, support, and ongoing professional development necessary to perform their responsibilities successfully and deliver exceptional service.

Language Skills:

Ability to read, interpret, and analyze written budgets and financial documents, government regulations, professional journals, and technical procedures.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, percentages and ratios. Ability to interpret and create spreadsheets using Excel. Ability to readily make use of all mathematical skills needed to do the job.

Reasoning Abilities:

Ability to interpret contracts, budgets, government regulations, and professional journals. Ability to collect data, establish facts, and draw valid conclusions.

Other Skills and Abilities:

1. Possession of a valid California Driver’s License, a safe driving record, and automobile insurance per requirements of the State of California.
2. Ability to work with individuals and/or groups as a representative of Burbank Housing, both in public and private arenas. Contacts may include public agency officials, housing development professionals, representatives of the business and financial community and community-based groups.
3. Must be self-motivated and demonstrate initiative.

Qualifications Requirements: 

The requirements listed above represent the knowledge, skills, and abilities needed for this position. Reasonable accommodations may be provided, except for required experience levels, to enable individuals with disabilities to perform the essential job functions.

Supervisory Responsibilities: Yes.

Physical Demands: 

While performing the duties of this job, the employee is regularly required to walk; sit; use hands to handle objects/operate keyboards, tools or controls; reach with hands and arms both above the shoulder and below the waist; lift and or carry up to 15 pounds; stoop; kneel and crouch; talk and hear.

Work Environment: 

The noise level in the work environment is usually moderate.

Position type and work schedule:

This is a full-time, in-office position with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m., including a 30-minute meal period. The Regional Property Manager is expected to visit properties regularly. A hybrid schedule may be considered based on departmental needs; individual requests will be reviewed and evaluated by the Director of Human Resources.