Director Of Operations Jobs in Rome, NY (NOW HIRING)

Starting Salary: $130,000 yearly

Lead the operations of some of Central New York's most unique outdoor hospitality destinations. As the Director of Recreation & Lodging, you will oversee a diverse portfolio that includes a seasonal cottage resort, full-service marinas, waterfront cabin rentals, and a premier hunting preserve. This executive leadership role is responsible for driving operational excellence, maximizing revenue, enhancing the guest experience, and developing high-performing teams across multiple recreational and lodging businesses. If you're a strategic hospitality leader with a passion for outdoor recreation, guest service, and business growth, this is an opportunity to shape memorable experiences while leading a one-of-a-kind destination.

What does a Director of Recreation & Lodging do?           

The Cove:

• Oversee all operational aspects of the property including sales, reservations, housekeeping, food and beverage, grounds, recreation, retail and property maintenance.
• Prepare annual budget and monitor financial performance throughout the year.
• Develop and implement strategies to increase revenue and profitability.
• Work closely with Marketing to develop a marketing plan to promote the Cove to potential guests including promotional campaigns and packages.
• Achieve the highest level of guest satisfaction by providing efficient and courteous service in all areas.
• Respond quickly and effectively to any guest complaints or problems.
• Work with Operations Manager to create team member training programs to ensure that team members are meeting their job responsibilities in accordance with Turning Stone standards.
• Fully responsible for the management, maintenance and safety of all boats, and recreational equipment.
• Ensure all team members and guests follow proper safety policies and protocols when utilizing recreational equipment.

Marinas:

• Oversee all operational aspects of the Marinas including slip rental, fuel sales, boat storage, boat ramp operations, repair garage, ground and snow removal (off season).
• Manage cabin rental through VRBO including guest check in, check out, housekeeping and maintenance.
• Prepare annual budget and monitor financial performance throughout the year.
• Develop and implement strategies to increase revenue and profitability.
• Achieve the highest level of guest satisfaction by providing efficient and courteous service in all areas.
• Respond quickly and effectively to any guest complaints or problems.
• Work with Operations Manager to create team member training programs to ensure that team members are meeting their job responsibilities in accordance with Turning Stone standards.

Salmon Acres:

• Oversees all operations aspects including reservations, housekeeping, property maintenance, grounds, licenses and day pass sales, and snow removal in off season.
• Prepare annual budget and monitor financial performance throughout the year.
• Develop and implement strategies to increase revenue and profitability.
• Work closely with Marketing to develop a marketing plan to promote Salmon Acres to potential guests including promotional campaigns and packages.
• Achieve the highest level of guest satisfaction by providing efficient and courteous service in all areas.
• Respond quickly and effectively to any guest complaints or problems.

The Preserve (OIN Outfitters):

• Oversees all operational aspects including reservations, sales, herd management and property maintenance.
• Ensures the herd is in good health and have annual Veterinarian checks.
• Purchase of trophy animals following NYS guidelines.
• Prepare annual budget and monitor financial performance throughout the year.
• Develop and implement strategies to increase revenue and profitability.
• Respond quickly and effectively to any guest complaints or problems.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

To be successful as a Director of Recreation & Lodging, you'll need:

• Bachelor's degree in Business Administration, Hotel Management, or related field preferred.
• 10+ years of progressive leadership experience in a Hospitality or Recreation Operations Management role.
• Must possess superior guest service skills.
• Excellent communication, interpersonal and administrative skills.
• Proven track record of successful team leadership and development.
• Extensive experience with marketing, budgeting, and purchasing.
• Must possess valid driver's license.
• Ability to stand/walk for long periods of time and lift up to 11-20 pounds.

What we value:

• Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!