Director Of Operations Jobs in Boca Raton, FL (NOW HIRING)

Position Summary:
The Director of Advancement-Operations is responsible for staff operational compliance and support supervisors in their management duties for the YMCA of South Florida Youth Development Afterschool and Summer Camp programs. Additionally, the incumbent is responsible for supporting the leadership team with staff development, staff retention and recognition programs.
Essential Functions / Job Duties:
50% - Preparation of Hires and Separations (in partnership with HR):
• In partnership with the hiring supervisor:
o Gather headcount information and returning staff numbers a minimum of 60 days prior to each program launch (August/January/June) to determine department hiring needs
o Coordinate and organize department hiring events (minimum of 4 per year) and group hires ensuring appropriate number of candidates are in queue to receive a job offer
o Conduct outreach efforts by working with community partners to promote and identify interested individuals to work for Youth Development Broward
o Complete opportunity request forms, acquiring pertinent details along with approved job description and approvals / signatures on behalf of YD Supervisors
o Complete PAF's and obtain needed documents and signatures and submit to HR inbox for processing
• Act as the gatekeeper for all Youth Development job descriptions. This includes:
o Assist supervisors with the creation and revision of job descriptions
o Ensure that a job description exists for each position within the Youth Development Department
o Ensure that copies of the final HR approved job descriptions are stored in a central electronic folder (shared drive). Responsible for keeping the most updated job descriptions on file for YD leadership to access
• Adhere to HR policies and practices in performance of duties, setting the structure for supervisors to follow.
o Assist supervisors in entering staff termination information in UKG no later than 48 hours after employee's last day worked.
o Partner with supervisors to distribute and collect Y equipment at time of hire and separation (e.g. badges, laptops, cell phones, keys, etc.)
25% - Staff & Leadership Development
• Create an onboarding plan for Youth Development Department Afterschool and Summer Camp Programs (e.g. first 30 days, shadowing, mentoring, etc.)
• Work with supervisors to increase the number of staff who successfully complete required trainings for employment (e.g. 45-hour training requirement, etc.) by creating learning opportunities in partnership with HR.
• Partner with YD Senior Leadership to identify YD training needs for staff with potential and / or interest in growing within YD.
• Create an offboarding process to assist supervisors with a seamless transition for exiting employees.
15% - Staff Recognition and Retention
• Collaborate with YD Senior Leadership to implement staff recognition and retention strategies within YD.
• Partner with YD Senior Leadership to create ways to engage and recognize staff members along with increasing staff communication (e.g. staff newsletter, etc.).
• Train supervisors on best practices for staff retention.
5% - Succession Planning
• Meet with Youth Development Leadership Team to identify internal candidates for future openings.
• Create a clear plan of succession within Youth Development team and educate staff on YD succession plan.
• Assist YD Senior Leadership with Staff Development / Succession plan for identified individuals.
5% - Administrative Responsibilities
• Prepare School Board Badge Report(s); follow up with active employees who need to renew their current BCPS Badge and work with supervisors to remove staff that are non-compliant (e.g. suspend from work, enter termination information).
• Maintain staffing sheet with any operational staffing updates.
• Perform other duties as assigned.
YMCA COMPETENCIES (i.e. Leader):
Mission Advancement: Reinforces the Y's values within the organization and the community. Effectively communicates the benefits and impact of the YMCA's efforts for all stakeholders.
Collaboration: Builds and nurtures strategic relationships to enhance support for the YMCA. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness: Integrates multiple thinking processes to make decisions. Ensures execution of plans. Institutes sound accounting procedures and financial controls. Assigns clear accountability and ensures continuous improvement.
Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Qualifications, Skills and Abilities / Position Requirements:
• Associate's Degree in Business Management/Administration, Organizational Development, or related field or 3 years of experience in the related field required.
• Bachelor's Degree, preferred.
• 2-3 years of supervisory experience and/or training/development.
• Excellent communication skills, both written and verbal.
• Excellent interpersonal and customer service skills.
• Must possess strong attention to detail and accuracy.
• Proficient with Microsoft Office Products, Word and Excel, and UKG Software application.
• Extremely organized with the ability to work independently with minimal supervision.
• Must be able to work on multiple projects at the same time and meet deadlines.
• Must be able to keep confidentiality.
• Knowledge of child care, preferred.
• Bilingual (English & Spanish or English & Creole), a plus.
Position Profile
• Outgoing, collaborative, customer service driven personality.
• Analytical, methodical, and detailed oriented.
• Comfortable with public speaking.
• Emotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levels.
• Innate ability to develop and motivate staff by setting the example, coaching, and mentoring them.
Work Environment:
The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Primarily works in an office environment.
• Will be required to drive for meetings and other work-related duties.
• While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities. Being in good physical health with full range of body motion, including manual and finger dexterity and eye/hand coordination. Requires corrected vision and hearing to normal range. Occasionally requires working under stressful conditions or working irregular hours.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employment at the YMCA is at will. It is purely voluntary, based upon the consent of both the Association and the staff member. No expressed or implied contractual rights should be inferred from this job description.
As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprint background screening.
As a Drug-Free Employer, all new hires must successfully complete a drug test. Please note Medical Marijuana cards are not accepted and do not exempt you from successfully passing your drug test.
The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.
In accordance with House Bill 531 (2025) the Department of Children and Families require employers to make the "Care Provider Screening Clearinghouse Education and Awareness" website link: https://info.flclearinghouse.com available to all potential candidates receiving a background check via the Clearinghouse.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.