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Director Of Operations Services Jobs (NOW HIRING)

Always Best Care

Director of Operations

Norwalk, CT · On-site

The Opportunity The Director of Operations will be responsible for ensuring that the agency operates efficiently and that our clients receive exceptional service. You will oversee the operational ...

ASTI PDX LLC

Director of Operations

Seattle, WA

The Director of Operations is an effective change leader who spurs the enthusiasm and buy-in of others and who plans and directs operations within the business to support the Key Performance ...

Herring Bank

Director of Operations

Amarillo, TX · On-site

Dental insurance Director of Operations Location: Amarillo, TX (or applicable location) Department ... service. What You'll Do · Lead the daily operations of the Wealth Management department. · ...

SemiGen

Director of Operations

Londonderry, NH

Director of Operations is responsible for the timely, efficient, and economical production of products / services that meet or exceed quality standards and achieve company goals and objectives.

Kids for the Future

Director of Operations

Perris, CA · On-site

$130K - $165K/yr

The Director of Operations will be expected to achieve cost-efficient labor management results and ... Develop and manage a system of controls to ensure that service levels and operational performance ...

Chick-fil-A

Director of Operations

Cedar Rapids, IA · On-site

$24 - $26/hr

Director of Operations | Chick-fil-A Westdale The Mission: Brighten Someone's Day At Chick-fil-A Westdale, our business is people. While we happen to serve great food, our true purpose is to brighten ...

Chick-fil-A

Director of Operations

Frederick, MD · On-site

$22 - $27/hr

The Operations Director reports directly to the Restaurant Owner/Operator and develops all Managers ... Of his 26 years of service, 17 were spent in the flying community as an Evaluator, Instructor ...

ULINE

Director of Operations

Anaheim, CA · On-site

$300K - $375K/yr

Director of Operations Pay from $300,000 to $375,000 per year California Branch 4810 South Hellman ... Provide executive-level leadership across warehouse, customer service and sales operations, driving ...

Northwestern Mutual

Director of Operations

Houston, TX · On-site

The Director of Operations (DOO) reports to the Managing Partner (MP) as a member of the leadership ... Centralized Services & Human Resources * Strategically lead, evolve, and scale centralized services ...

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Director Of Operations Services information

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$34K

$107.7K

$179.5K

How much do director of operations services jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director of operations services in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of operations services do?

A Director of Operations Services is responsible for overseeing the daily operations of a company or organization to ensure efficiency and effectiveness. This role typically involves developing and implementing operational policies, managing teams, optimizing workflows, and ensuring compliance with industry standards. Directors of Operations Services work closely with other department heads to align operations with organizational goals and drive continuous improvement. They also analyze performance metrics and address operational challenges to support business growth.

What are the key skills and qualifications needed to thrive as a director of operations services?

To thrive as a Director of Operations Services, you need expertise in operations management, strategic planning, and business process improvement, often supported by a bachelor's or master's degree in business or a related field. Familiarity with enterprise resource planning (ERP) systems, Lean Six Sigma certifications, and project management tools is typically required. Exceptional leadership, problem-solving, and communication skills help you inspire teams and drive organizational efficiency. These skills are crucial for ensuring streamlined operations, achieving business goals, and maintaining a competitive edge.

What are some common challenges faced by a director of operations services, and how can they be effectively managed?

A Director of Operations Services often encounters challenges such as streamlining complex processes across multiple departments, managing large teams, and ensuring consistent service delivery during times of change or growth. Effective management requires strong communication skills, the ability to prioritize tasks, and a focus on continuous improvement and cross-functional collaboration. Directors can overcome these challenges by fostering a culture of transparency, leveraging data-driven decision-making, and building strong relationships with key stakeholders throughout the organization.

What is the difference between Director Of Operations Services vs Operations Manager?

AspectDirector Of Operations ServicesOperations Manager
ResponsibilitiesOversees multiple departments, develops strategic plans, manages large teamsManages daily operations, supervises staff, implements policies
CredentialsBachelor's or master's degree, extensive experience in operations, leadership skillsBachelor's degree, experience in operations, strong organizational skills
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationHands-on management, departmental focus, operational execution

The main difference is that the Director Of Operations Services focuses on strategic oversight and long-term planning across multiple departments, while the Operations Manager handles day-to-day operational tasks within a specific area. Both roles require relevant experience and leadership skills, but the director position involves higher-level decision-making and broader scope.

What cities are hiring for Director Of Operations Services jobs?

Cities with the most Director Of Operations Services job openings:

What states have the most Director Of Operations Services jobs?

States with the most job openings for Director Of Operations Services jobs include:

What are popular job titles related to Director Of Operations Services jobs?

For Director Of Operations Services jobs, the most frequently searched job titles are:

Director Of Operations Services jobs near you

Director of Operations

Norwalk, CT • On-site

Always Best Care
Home Health Care Services • 11 - 50 employees
Learn more about Always Best Careexternal

Full-time

Re-posted 5 days ago

Job description

Director of Operations - Non-Medical Home Care Agency
Location: Fairfield County, Connecticut
Job Type: Full-Time
Salary: Competitive, based on experience
Reports To: Owner/President
About the Company
We are a growing, established non-medical home care agency serving seniors and their families throughout Fairfield County. We are looking for an experienced, hands-on Director of Operations to take ownership of the day-to-day operations of the agency and help us continue to grow while maintaining the highest standards of client and caregiver service.
This is a leadership position for someone who knows home care. The ideal candidate is organized, accountable, proactive, and comfortable managing people, solving problems, and making decisions in a fast-paced environment.
The Opportunity
The Director of Operations will be responsible for ensuring that the agency operates efficiently and that our clients receive exceptional service.
You will oversee the operational team, caregivers, scheduling, client satisfaction, hiring and retention, compliance, and day-to-day problem solving.
We are looking for someone who doesn't wait for problems to become emergencies. You should be someone who sees what needs to be done, takes ownership, and gets it done.
Key Responsibilities
Operations
  • Oversee the daily operations of the home care agency.
  • Establish and maintain efficient operational systems and procedures.
  • Ensure company policies and procedures are followed consistently.
  • Monitor operational performance and identify areas for improvement.
  • Develop and maintain Standard Operating Procedures (SOPs).
  • Work closely with the owner to implement company goals and initiatives.

Caregiver Management
  • Oversee caregiver recruitment, onboarding, scheduling, performance, and retention.
  • Ensure adequate caregiver coverage for all clients.
  • Address caregiver call-outs, conflicts, performance issues, and client concerns.
  • Maintain strong relationships with caregivers and create a culture of accountability and professionalism.
  • Ensure caregivers are properly trained and understand client-specific requirements.

Client Management
  • Ensure clients and families receive exceptional service.
  • Handle escalated client concerns and complaints.
  • Monitor client satisfaction and proactively identify potential problems.
  • Ensure care plans and schedules are being followed.
  • Maintain regular communication with clients and their families when necessary.
  • Assist with client retention and identifying additional service opportunities.

Scheduling & Staffing
  • Oversee the scheduling department and ensure shifts are properly staffed.
  • Monitor open shifts and staffing shortages.
  • Develop systems to minimize last-minute call-outs and uncovered shifts.
  • Ensure schedules are accurate and communicated effectively to clients and caregivers.

Hiring & Team Development
  • Participate in recruiting and interviewing administrative staff and caregivers.
  • Help develop onboarding and training programs.
  • Establish performance expectations and accountability standards.
  • Conduct or oversee employee performance reviews.
  • Identify staffing needs and make recommendations to the owner.

Compliance & Quality Control
  • Ensure the agency maintains compliance with applicable Connecticut regulations and company policies.
  • Maintain accurate documentation and records.
  • Monitor caregiver documentation, timesheets, client records, and other operational requirements.
  • Identify compliance risks and correct problems promptly.
  • Maintain quality-control procedures throughout the agency.

Financial & Administrative Oversight
  • Monitor labor costs, overtime, staffing efficiency, and operational expenses.
  • Work with the owner and administrative team to improve profitability and efficiency.
  • Assist with payroll-related issues and timesheet accuracy.
  • Track key operational metrics and provide regular reports to ownership.

Growth & Business Development
  • Work collaboratively with the owner and sales/marketing team to support agency growth.
  • Help develop systems that allow the agency to grow without sacrificing quality.
  • Identify opportunities to improve client acquisition, retention, caregiver recruitment, and profitability.
  • Build relationships with referral sources and community partners when appropriate.
What We're Looking For
The ideal candidate will have:
  • 3+ years of management experience in home care, senior care, healthcare, or a related field.
  • Strong understanding of non-medical home care operations.
  • Experience managing caregivers and administrative staff.
  • Excellent organizational and communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong knowledge of scheduling and staffing.
  • Ability to hold employees accountable while maintaining a positive work environment.
  • Excellent customer-service skills.
  • Strong computer and administrative skills.
  • Ability to work independently and take initiative.
  • A "whatever it takes" attitude.
  • Professionalism, reliability, and strong attention to detail.
The Right Person Will...
  • Take ownership rather than wait to be told what to do.
  • Solve problems instead of simply reporting them.
  • Be comfortable having difficult conversations with employees and clients.
  • Follow through on commitments.
  • Create systems and processes that make the company better.
  • Be accessible when operational issues arise.
  • Understand that in home care, the client always comes first.
  • Know how to balance excellent care with sound business practices.
What We Offer
  • Competitive salary based on experience.
  • Opportunity to play a key leadership role in a growing company.
  • Significant autonomy and responsibility.
  • Opportunity for professional growth.
  • Collaborative working environment.
  • The opportunity to make a meaningful difference in the lives of seniors, their families, and caregivers.
To Apply
Please submit your resume along with a brief explanation of your experience managing the operations of a home care or senior-care organization.
We are looking for a leader-not simply an administrator. If you are someone who takes ownership, gets results, and knows how to run a home care operation, we would like to hear from you.

Apply