Director Of Online Operations Jobs in Puerto Rico

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you'll be doing

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and assignments may be assigned in accordance with this position.

FINANCIAL

• Establish documentation and confidential reporting systems to ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference. Establish necessary and pertinent incident reports or information to police and fire agencies involving investigations and to the Corporate Legal department, Risk Management department, insurance agencies to assist in case evaluation, settlement or defense involving lawsuits against the Company.
• Control labor costs and expenses within the Security department. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

PEOPLE

• Manage the daily activities of the security department. Plan and assign posts, work, and schedule employees to ensure proper coverage. Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing-human resources related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
• May interact with outside contacts:
• Guests - to ensure their total satisfaction.
• Regulatory agencies - regarding safety, emergency, and compliance matters
• Other contacts as needed (professional organizations, community groups, local media)

GUEST

• Determine the security and safety requirements necessary to ensure that hotel property, employees and guests are protected against theft, crime, and threats on a 24 hour per day basis.

RESPONSIBLE BUSINESS

• Train/educate employees on current safety issues to ensure compliance with all Company loss control policies and current security and safety regulations. Develop and conduct training for general managers, security officers, owners, and line level employees in safety, security, and fire protection. Inform management of hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets. Schedule preventative maintenance and repairs to Security equipment as needed and ensure that equipment is prepared and operational for the following day's work.
• Monitor the Workers Compensation claims/statistics and manage the Workers Compensation reduction program by implementing property specific procedures to reduce claims.
• Arrange and provide special security services for special events and executives as requested.
• Establish and implement procedures and timing for inspecting employee lockers and bags, parcels, and knapsacks when employees are entering and leaving the hotel and in response to suspicions of misconduct.
• Ensure that all loss and safety incidents involving guests, employees and/or hotel loss and safety exposure are thoroughly investigated. Establish procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Maintain audit reports and records on all loss and safety incidents and implement system or procedure enhancement from information learned during the investigations.
• Perform other duties as assigned and may serve as "manager on duty" as required.
• Supervises the security activities for its guests, members, employees, and owners.
• Ensures that all security operations are in accordance with policies, procedures, and standards of conduct.
• Supervises trains and schedules all Security officers.
• Meets regularly with the Director of Engineering to review incidents and current issues. Keeps management always informed on major incidents.
• Ensures that the Daily Activity Report reflects all security activities of the previous day and that it is distributed to the appropriate divisions, departments, Human Resources, and the Director of Engineering.
• Ensures that a thorough and complete investigation and report is made on all losses, thefts, and accidents incurred by guests, members, patrons, and employees. Ensures the incident reports are prepared accurately and concisely.
• Enforces all hotel rules, regulations, and the Company's standards of conduct. Conducts detailed investigations were warranted.
• Conducts integrity checks using covert CCTV as losses dictate.
• Ensures security programs and other, are consistently completed (Lost & Found, Hotel Parking, Locker Room Inspection, Dock handling, Receiving functions, package distribution)
• Reviews daily all logs to ensure completeness and takes follow-up action as necessary (patrol log, dispatcher log, rover log).
• Prepares and conducts daily shift briefings.
• Take part in monthly inventories.
• Check in, sort, and properly distribute FedEx, UPS, and USPS packages.
• Help pull and distribute liquor requisitions.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

Four years related Security experience and/or training; or equivalent combination of education and experience of hotel or related security and safety experience and/or military/law enforcement experience, including supervisory experience.

• Must speak fluent Spanish and English. Other languages preferred.
• Must be able to work any shifts including weekends, evenings, and holidays.
• Must have a Food Handler's card and TIPS certification.

Anticipated Pay Range & Additional Job Information

This job requires ability to perform the following:

• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to secure the facility.
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques desired.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivation, organizational and training abilities are used often.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Pharmacy, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Paid Funeral Leave
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Referral Incentive
• Doctor Clinic
• Sick Incentive
• Development Programs
• Milestone (Years of Service) Incentive
• Employee Cafeteria
• Company Paid Life Insurance
• Various Employee Perks and Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.