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Director Of Front Office Operations Jobs in Indiana

Marriott

Director of Front Office

Indianapolis, IN · On-site

Join Our Team as Director of Front Office! Lead the Experience. Inspire the Team. Make Every Stay ... As the face behind the guest experience, you'll oversee all Front Office operations, inspire an ...

Benchmark

$70K/yr

Responsible for overseeing the daily operations of the front desk; ensuring excellent guest service ... office operations to enhance overall guest satisfaction. ESSENTIAL FUNCTIONS: * Oversees the daily ...

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

Serve as the manager on duty for Front Office operations in the absence of the Front Desk Manager or Assistant Director of Front Office, acting as the primary escalation point for guest concerns ...

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Director Of Front Office Operations information

See Indiana salary details

$32.4K

$102.5K

$170.8K

How much do director of front office operations jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director of front office operations in Indiana is $102,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What does a director of front office operations do?

A Director of Front Office Operations oversees all activities and staff within the front office of a hotel or hospitality business. They are responsible for ensuring excellent guest experiences, managing reservations, supervising front desk employees, and coordinating with housekeeping and other departments. This role also involves developing and implementing procedures to improve efficiency, handling guest complaints, and ensuring the front office operates smoothly and profitably.

What are some common challenges faced by a director of front office operations, and how can they be effectively managed?

A Director of Front Office Operations often faces challenges such as maintaining consistent guest satisfaction, managing a diverse team, and ensuring seamless communication between departments. Balancing operational efficiency with high service standards requires strong leadership and problem-solving abilities. Effective management involves implementing clear protocols, providing ongoing staff training, and fostering a collaborative environment to anticipate and resolve guest or team concerns promptly.

What are the key skills and qualifications needed to thrive as a director of front office operations, and why are they important?

To thrive as a Director Of Front Office Operations, you need extensive experience in hospitality management, leadership, and customer service, often supported by a bachelor’s degree in hospitality or a related field. Familiarity with property management systems (PMS), reservation platforms, and relevant certifications like CHA (Certified Hotel Administrator) are highly valued. Strong interpersonal, problem-solving, and organizational skills help drive team performance and guest satisfaction. These competencies ensure smooth front office operations, maximize guest experiences, and contribute to the overall success of the property.

What are popular job titles related to Director Of Front Office Operations jobs in Indiana?

For Director Of Front Office Operations jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Of Front Office Operations jobs in Indiana look for?

The top searched job categories for Director Of Front Office Operations jobs in Indiana are:

What cities in Indiana are hiring for Director Of Front Office Operations jobs?

Cities in Indiana with the most Director Of Front Office Operations job openings:

Director Of Front Office Operations jobs near you
Infographic showing various Director Of Front Office Operations job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $102,465 per year, or $49.3 per hour.

Director of Front Office

Indianapolis, IN • On-site

Marriott International
Traveler Accommodation • 10K+ employees

6.4

Company rating: 6.4 out of 10

Based on 1,187 frontline employees who took The Breakroom Quiz

54th of 107 rated hotels

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Marriott Internationalexternal

$60K - $88K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description


Additional Information: This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Join Our Team as Director of Front Office!
Lead the Experience. Inspire the Team. Make Every Stay Memorable.
Are you a hospitality leader who thrives on creating exceptional guest experiences, developing high-performing teams, and driving results? If so, we want you to bring your passion and energy to our hotel as our Director of Front Office!
As the face behind the guest experience, you'll oversee all Front Office operations, inspire an outstanding team, and help create unforgettable stays from check-in to checkout. You'll play a key role in shaping our hotel culture, elevating guest satisfaction, and driving operational excellence while keeping an eye on financial performance and growth.
What You'll Do
  • Guest Experience Champion

Create memorable moments for every guest by ensuring exceptional service, resolving concerns with confidence and care, and maintaining the highest standards of hospitality and brand excellence.
  • Front Office Leader

Oversee all Front Office operations, including guest arrivals and departures, room inventory management, service standards, and daily operational execution. You'll keep everything running seamlessly while delivering an outstanding guest experience.
  • Team Builder & Mentor

Recruit, train, coach, and inspire a talented team of hospitality professionals. Recognize achievements, provide meaningful feedback, and foster a positive culture where team members can learn, grow, and succeed.
  • Revenue & Performance Driver

Partner with hotel leadership to maximize room revenue through strategic upselling, promotional initiatives, and operational efficiencies. Monitor key metrics and help drive profitability while maintaining service excellence.
  • Problem Solver & Decision Maker

Lead with confidence in fast-paced environments, tackle challenges head-on, and serve as a key resource during critical situations. Participate in Manager on Duty rotations and contribute to special projects that help move the hotel forward.
  • Operational Expert

Ensure compliance with hotel policies and brand standards, manage departmental budgets, oversee reporting and analytics, and continuously identify opportunities to improve performance and guest satisfaction.
Why You'll Love Working Here
We believe our team members deserve the same exceptional experience we provide our guests.
Full-time team members are eligible for a comprehensive benefits package, including:
✅ Daily Pay - Get paid when you need it! Ask your recruiter for details.
✅ Medical, Dental & Vision Coverage
✅ Short-Term & Long-Term Disability Insurance
✅ Life and AD&D Insurance
✅ Paid Time Off (PTO)
✅ Employee Assistance Program (EAP)
✅ 401(k) Retirement Savings Plan
Ready to Take Center Stage?
If you're a passionate hospitality professional who loves leading teams, creating remarkable guest experiences, and making a lasting impact, we'd love to meet you. Join us and help shape the moments our guests will remember long after they check out.
Apply today and bring your leadership, energy, and hospitality expertise to our team!
This company is an equal opportunity employer.
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