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Director Of Customer Support Jobs (NOW HIRING)

OpenLoop Health, Inc

Director of Customer Success

Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market ... About the Role OpenLoop is looking for a Director of Customer Success to join our team remotely or ...

RELX Group plc

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Develop executive communications and briefings that support deployment strategies and business ...

Loop AI

Director of Customer Education

$100K - $125K/yr

Ownership of north star metrics around customer education - time-to-value, activation depth ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

VEHLO

Director, Customer Support

Troy, MI · On-site

The Director of Customer Support will own the end-to-end support experience for our dealership customers across the Service Drive and Recon portfolios -- from front-line ticket resolution to ...

Securly

Director of Customer Success Operations

OR · On-site +1

... of the 150 most transformational growth companies. The Role Securly is looking for a Director ... Surface customer insights to Product, Support, and Sales to drive real improvements Build the tech ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB's administrative support function in all things driven by ...

Boom Pay, Inc

Director of Support

Austin, TX · On-site

$110K - $160K/yr

Opportunity The Director of Support is the US point person for Boom's support function and the ... Own the customer experience and channels across segments. Manage and evolve how support is ...

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Director Of Customer Support information

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$39K

$123.3K

$196.5K

How much do director of customer support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director of customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support is responsible for overseeing a company's customer service operations and ensuring customers receive high-quality support. They lead and manage customer support teams, develop strategies to improve customer satisfaction, implement support policies, and monitor key performance metrics. Additionally, they collaborate with other departments to address customer needs and drive continuous improvement in service delivery. Their goal is to create a positive customer experience that supports the overall business objectives.

What are some common challenges faced by a director of customer support, and how can they be addressed?

A Director of Customer Support often faces challenges such as managing high customer expectations, scaling support operations during periods of rapid growth, and ensuring consistent service quality across teams. Addressing these challenges involves implementing efficient processes, investing in training and development for support staff, and leveraging data-driven insights to continuously improve customer experiences. Building strong cross-functional relationships with product, engineering, and sales teams also helps align support strategies with broader company objectives.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director Of Customer Support, you need strong leadership abilities, deep knowledge of customer service best practices, and a background in management or a related field, often supported by a bachelor's degree. Familiarity with CRM platforms, helpdesk software like Zendesk or Salesforce Service Cloud, and experience with performance analytics tools are typically required. Outstanding communication, problem-solving, and team-building skills set top candidates apart in this role. These skills and qualities are essential for driving customer satisfaction, optimizing support operations, and leading high-performing teams.

What is the difference between Director Of Customer Support vs Customer Support Manager?

AspectDirector Of Customer SupportCustomer Support Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily support team operations, handles escalations, implements team processes
Required CredentialsBachelor's degree, experience in customer support, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingTeam supervision, direct customer interaction, operational focus

The Director Of Customer Support focuses on strategic leadership and overall support policies, while the Customer Support Manager handles daily team operations and customer interactions. Both roles require relevant experience and leadership skills, but the director role involves broader oversight and planning.

What cities are hiring for Director Of Customer Support jobs?

Cities with the most Director Of Customer Support job openings:

Who are the top companies hiring for Director Of Customer Support jobs?

The top employers for Director Of Customer Support jobs are:

What states have the most Director Of Customer Support jobs?

States with the most job openings for Director Of Customer Support jobs include:

What are popular job titles related to Director Of Customer Support jobs?

For Director Of Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Director Of Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director of Customer Success

Remote

OpenLoop Health, Inc
Health Care and Social Assistance • 11 - 50 employees
Learn more about OpenLoop Health, Incexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead, mentor, and manage a team of Customer Success Managers responsible for driving net revenue retention through adoption, retention, and expansion across a scaled, digital-first customer success motion. You will set strategy and standards for lifecycle programs, segmentation models, and data-driven engagement, while coaching your team to execute effectively using automation, health scoring, and targeted human touchpoints to deliver measurable customer and revenue outcomes in a fast-growing digital health environment.
What You'll Do
  • Own the scaled CS strategy for SMB and mid-market customers, balancing digital engagement with targeted human touchpoints.
  • Design and optimize digital customer journeys across onboarding, adoption, renewal, and expansion.
  • Build and manage segmentation and coverage models (digital-only, pooled, hybrid).
  • Own health scoring frameworks, lifecycle triggers, and in-app / automated outreach.
  • Partner with Product and Marketing to deliver in-product education, campaigns, and self-serve resources.
  • Drive retention and expansion through programmatic, data-driven plays.
  • Lead a team of Scaled / Digital CSMs and CS Ops partners.
  • Drive KPIs (GRR, NRR, adoption, engagement) and report performance to leadership.
  • Continuously test, measure, and iterate on scalable CS programs.

Who You Are
  • 7+ years of experience in Customer Success, CS Operations, or Growth roles.
  • 3+ years of experience leading and developing customer-facing teams, ideally in a scaled or digital CS environment.
  • Proven track record of owning and improving NRR in a SaaS or digital health business.
  • Strong experience with customer success platforms (Gainsight, Totango, ChurnZero, or similar).
  • Highly data-driven, comfortable with experimentation, automation, and iterative improvement.
  • Experience operating in fast-growing or startup environments with evolving processes.
Our Benefits
In addition, for salaried positions you would also be eligible for:
  • Medical, Dental, and Vision plans
  • Flexible Spending/Health Savings Accounts
  • Flexible PTO
  • 401(k) + Company Match
  • Life Insurance, Pet insurance, and more

Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We'd love to meet you.

Apply