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Director Of Customer Support Jobs in Indiana (NOW HIRING)

Loopy Limited

Customer Support Lead

Griffith, IN · On-site

$24/hr

Support the implementation of new processes and operational improvements. * Collaborate with the Customer Support Manager and Director to help the department succeed. * Take on additional projects ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Support the implementation of new processes and operational improvements. * Collaborate with the Customer Support Manager and Director to help the department succeed. * Take on additional projects ...

Superior Essex

Customer Support Specialist

Fort Wayne, IN

$16.50 - $22.25/hr

The Customer Support Specialist will perform a variety of duties that impact customer responsiveness, including RMA approvals and processing, vendor direct order processing, Item add processing, UAD ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Support the implementation of new processes and operational improvements. * Collaborate with the Customer Support Manager and Director to help the department succeed. * Take on additional projects ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Support the implementation of new processes and operational improvements. * Collaborate with the Customer Support Manager and Director to help the department succeed. * Take on additional projects ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Support the implementation of new processes and operational improvements. * Collaborate with the Customer Support Manager and Director to help the department succeed. * Take on additional projects ...

80/20, LLC

Customer Support Specialist

Columbia City, IN

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... 80/20.net, Direct, etc. This individual will handle inquiries via all communication channels ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... 80/20.net, Direct, etc. This individual will handle inquiries via all communication channels ...

OPENLANE

Customer Support Supervisor

Carmel, IN · On-site

And we're an innovation company accelerating the future of wholesale remarketing through curiosity ... We are seeking a Customer Support Supervisor with experience in customer service and leadership.

OPENLANE

Customer Support Supervisor

Carmel, IN · On-site

And we're an innovation company accelerating the future of wholesale remarketing through curiosity ... We are seeking a Customer Support Supervisor with experience in customer service and leadership.

OPENLANE

Customer Support Specialist

Carmel, IN

$17 - $19/hr

A Customer Support Specialist who will be responsible for providing superior technical support and ... variety of contexts. * Continuously engage in self-directed learning opportunities to increase ...

ATS Automation

Customer Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

The Customer Support Specialist is a key member of the customer support, spare parts, and service coordination team. This role is responsible for developing and maintaining strong customer ...

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All JobsOf Customer Support JobsDirector Of Customer Support JobsDirector Of Customer Support Jobs in Indiana

Director Of Customer Support information

See Indiana salary details

$23.6K

$110.9K

$184.7K

How much do director of customer support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director of customer support in Indiana is $110,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,600.00 and $136,600.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support is responsible for overseeing a company's customer service operations and ensuring customers receive high-quality support. They lead and manage customer support teams, develop strategies to improve customer satisfaction, implement support policies, and monitor key performance metrics. Additionally, they collaborate with other departments to address customer needs and drive continuous improvement in service delivery. Their goal is to create a positive customer experience that supports the overall business objectives.

What are some common challenges faced by a director of customer support, and how can they be addressed?

A Director of Customer Support often faces challenges such as managing high customer expectations, scaling support operations during periods of rapid growth, and ensuring consistent service quality across teams. Addressing these challenges involves implementing efficient processes, investing in training and development for support staff, and leveraging data-driven insights to continuously improve customer experiences. Building strong cross-functional relationships with product, engineering, and sales teams also helps align support strategies with broader company objectives.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director Of Customer Support, you need strong leadership abilities, deep knowledge of customer service best practices, and a background in management or a related field, often supported by a bachelor's degree. Familiarity with CRM platforms, helpdesk software like Zendesk or Salesforce Service Cloud, and experience with performance analytics tools are typically required. Outstanding communication, problem-solving, and team-building skills set top candidates apart in this role. These skills and qualities are essential for driving customer satisfaction, optimizing support operations, and leading high-performing teams.

What is the difference between Director Of Customer Support vs Customer Support Manager?

AspectDirector Of Customer SupportCustomer Support Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily support team operations, handles escalations, implements team processes
Required CredentialsBachelor's degree, experience in customer support, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingTeam supervision, direct customer interaction, operational focus

The Director Of Customer Support focuses on strategic leadership and overall support policies, while the Customer Support Manager handles daily team operations and customer interactions. Both roles require relevant experience and leadership skills, but the director role involves broader oversight and planning.

What cities in Indiana are hiring for Director Of Customer Support jobs?

Cities in Indiana with the most Director Of Customer Support job openings:

Infographic showing various Director Of Customer Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,930 per year, or $53.3 per hour.

Customer Support Lead

Griffith, IN • On-site

Loopy Limited
See more jobs at Loopy Limitedexternal

$24/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Customer Support Lead

Griffith, IN (On-site)

Starting Pay: $24/hour

Loopy Cases is a family-founded, direct-to-consumer eCommerce phone accessory brand built on creating products people love and experiences they remember. As we continue to grow, we're looking for a Customer Support Lead to coach our support team to ensure every customer interaction reflects the care and quality our brand was built on.

As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of Customer Support Representatives, ensuring customers receive timely, high-quality support while helping your team grow professionally. You'll serve as the first line of leadership for the department, balancing people leadership, ticket management, coaching, and operational execution.

This role is ideal for someone who enjoys developing others, solving complex customer issues, and creating an environment where accountability, collaboration, and continuous improvement are part of everyday work.

What You'll Do

  • Lead, coach, and support a team of Customer Support Representatives through regular one-on-ones and ongoing feedback.
  • Monitor ticket queues and team performance to ensure customer inquiries are handled efficiently and within department response goals.
  • Resolve escalated customer issues with professionalism, empathy, and sound judgment.
  • Conduct performance evaluations and partner with management on coaching and disciplinary processes when needed.
  • Assist with training and onboarding in the absence of the department trainer.
  • Support the implementation of new processes and operational improvements.
  • Collaborate with the Customer Support Manager and Director to help the department succeed.
  • Take on additional projects and responsibilities as needed.

What You'll Bring

  • 2+ years of experience leading or supervising a team and 3+ years of customer support experience, preferably in an eCommerce environment.
  • Strong written and verbal communication skills.
  • Excellent customer service and de-escalation abilities.
  • Proven leadership, coaching, and people management skills.
  • Strong attention to detail and problem-solving abilities.
  • Experience with Google Workspace and customer support platforms such as Shopify, Gorgias, ShipStation, AfterShip Returns, and Agorapulse (or similar).
  • A willingness to learn, accept feedback, and continuously improve.
  • Full-time on-site availability (40 hours per week).

Why You'll Love It Here

  • End-of-year performance-based bonus
  • 401(k) option with a dollar-for-dollar match of up to 4% of yearly earnings, fully vested immediately
  • 12 days PTO
  • Optional health, dental, and vision insurance
  • Bicycle Benefit, 50% paid by Loopy with the purchase of a helmet up to $750 once per year
  • Wellness Benefit, 50% paid by Loopy on all sports and wellness equipment up to $200 once per year

Ready to Apply?

If you're excited about leading people, solving problems, and creating exceptional customer experiences, we'd love to hear from you. Apply today and help us continue delivering the outstanding support our customers have come to expect!

Apply