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Director Of Customer Service Jobs in Decatur, GA

Amerisbank

Director of CRM Technology

Atlanta, GA

Job Summary The Director of CRM Technology operates at the intersection of banking business ... Volunteer/Service Day * Employee Stock Purchase Plan * 401(k) Retirement Plan * Ameris Bank matches ...

Ameris Bank

Director of CRM Technology

Atlanta, GA · On-site

Job Summary The Director of CRM Technology operates at the intersection of banking business ... Volunteer/Service Day * Employee Stock Purchase Plan * 401(k) Retirement Plan * Ameris Bank matches ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Director, Customer Experience The Director, Customer Experience is accountable for designing ... Ensure consistent delivery of service levels across all customer segments and divisions * Establish ...

QXO

Director, Customer Experience

Atlanta, GA

Overview The Director, Customer Experience is accountable for designing, leading, and operating QXO ... Ensure consistent delivery of service levels across all customer segments and divisions * Establish ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

The Director, Customer Experience is accountable for designing, leading, and operating QXO ... Ensure consistent delivery of service levels across all customer segments and divisions * Establish ...

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All JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Decatur, GA

Director Of Customer Service information

See Decatur, GA salary details

$38.1K

$120.4K

$191.8K

How much do director of customer service jobs pay per year?

As of Jun 25, 2026, the average yearly pay for director of customer service in Decatur, GA is $120,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $144,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Customer Service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a Director of Customer Service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Vice President of Customer Service or Customer Service Director, with salaries exceeding $150,000 annually. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often complemented by advanced certifications or industry knowledge.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What jobs pay 2000 a day?

High-paying roles such as a Director of Customer Service typically do not earn $2,000 per day, as their annual salaries usually range from $70,000 to $150,000. However, some specialized freelance consultants, executive-level contractors, or business owners in certain industries can earn $2,000 or more daily, often requiring extensive experience, certifications, or a strong client base.

What Does a Director of Customer Service Do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What is the role of a customer service director?

A customer service director oversees the customer service department, develops strategies to improve customer satisfaction, manages staff, and ensures service standards are met. They often analyze customer feedback, implement training programs, and collaborate with other departments to enhance overall customer experience.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $70,000 and $130,000 annually, with the median salary around $100,000. Compensation varies based on industry, company size, experience, and location, and often includes leadership responsibilities and strategic planning skills.

What does a Director of Customer Service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
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Director Of Customer Service jobs near you
Director of Customer Experience

Director of Customer Experience

Client Command

Alpharetta, GA • On-site

Other

Medical, Retirement, PTO

Posted 13 days ago

Job description

Director Of Customer Experience

Client Command is the automotive leader in turning Active Shoppers into real customers. Using the Active Shopper Network, we monitor the entire internet to pinpoint Active Shoppers for dealerships and vendor partners. Our data can power Audiences, Data Enrichment, Market Analytics, and so much more!

Client Command has an exciting opportunity for Director of Customer Experience. We are seeking a dynamic and experienced leader of Customer Experience, who will be responsible for the voice of the customer/client partnered with the retention of clients, their performance, strategic growth as a member of the revenue division, and voice into the execution of Client Command. This person reports to the CRO and partners closely with the senior leadership team and department leaders in supporting the customer voice in processes, both client and staff tools, software, client & employee training, and analytics surrounding the CX experience for our clients.

Duties/Responsibilities:

  • Lead a staff of Subject Matter Experts in client experience execution, operational and client tool support and project management as Client Command continues to grow and innovate its product offerings
  • Foster collaboration and education across a cross-functional group of operations leaders, account owners and revenue generators, supporting the customer voice in executional delivery
  • Participate in key customer relationships and participate in closing strategic opportunities
  • Obtain and lead the customer experience & voice across all client verticals, direct, reseller, ad agencies, vendor partners, strategic partners and Automotive OEM clients
  • Collaborate with cross-functional teams to support achievement of client retention targets
  • Consistently deliver quality focused results, turning strategic vision into action with a focus on operational efficiency both internally and client side
  • Foster a results-driven culture, promoting professional growth and development within the team
  • Collaborate with internal and external stakeholders to develop and promote new product offerings in support of customer needs and market competitiveness
  • Ensure client satisfaction by partnering with functional leaders in delivering exceptional service and support, addressing escalations and issues promptly and effectively
  • Oversee the integration and utilization of data and technology to enhance internal and dealer tools, deliver performance and track results
  • Ensure compliance with industry standards and regulations, maintaining the highest levels of transparency, trust and integrity with clients and partners

Requirements:

  • 5+ years of team management experience
  • Experience in customer service
  • Proven track record leading, growing and fostering customer voice in product and operational execution
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional leadership and management skills
  • Effective communication and negotiation skills
  • Demonstrate a detail-oriented focus with the ability to work effectively in a collaborative team environment, and independently as required
  • Strong leadership skills with the ability to motivate and inspire a high-performance team
  • Proficient in analyzing sales data to drive decision-making processes

Remote

  • We offer a hybrid/remote work environment. Must be able to work EDT hours. Not open to CA or NY residents at this time.

Benefits

  • 100% company-sponsored health insurance starting on your first day of employment
  • 401k
  • Paid Time Off (starting at 15 days per year)
  • Volunteer Time Off (one paid day off per year to volunteer)
  • 10 paid holidays

About us

  • 9x winner of Inc. 5000's "America's Fastest-Growing Privately Held Companies in the U.S."
  • As a 5 x "Best Places to Work" award recipient, we seek driven candidates who want to be part of a top-notch, unique corporate culture and a winning team
  • Our core values: Integrity, Results, Service, Determination, Teamwork, Work-Life Balance, Creativity, Professional Growth, Innovation/Progress and Professionalism
  • Learn more at www.ClientCommand.com

Apply