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Director Of Customer Service Jobs in Decatur, GA

Interface

Director of Customer Success

Atlanta, GA · Hybrid

Reporting to the Vice President of Sales, the Director of Customer Success is responsible for ... Minimum 10 years of progressive experience in Customer Success, Customer Service, Operations, or ...

RXO

Director, Customer Care

Marietta, GA · On-site

As a Director, Customer Care , you will provide strategic leadership and operational oversight for ... Support the development and execution of service management processes that improve customer ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Ensure consistent delivery of service levels across all customer segments and divisions * Establish ... Define and support clear career pathways from KAM to Director to enterprise CX leadership

QXO

Director, Customer Experience

Atlanta, GA · On-site

Ensure consistent delivery of service levels across all customer segments and divisions * Establish ... Define and support clear career pathways from KAM to Director to enterprise CX leadership

Stord

Head of Customer Experience

Atlanta, GA

$133K - $170K/yr

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... You will lead a high-impact organization of Directors and Managers, fostering a culture of radical ...

Stord

Head of Customer Experience

Atlanta, GA

$133K - $170K/yr

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... You will lead a high-impact organization of Directors and Managers, fostering a culture of radical ...

Infor

Director, Customer Success

US-Remote Description The Director of Customer Success is responsible for leading a team of 8 ... This position partners cross-functionally with Sales, Finance, Services, Support, Product, and ...

Stord, Inc.

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... You will lead a high-impact organization of Directors and Managers, fostering a culture of radical ...

Infor

Senior Director, Customer Success

Atlanta, GA · On-site

Atlanta Description The Senior Director of Customer Success is responsible for leading a team of 8+ Customer Success Executives, supporting our Service Industry sector, including our Healthcare ...

SSA Group

Director of Food Service Operations

Atlanta, GA · On-site

$67K - $70K/yr

Director of Food Service Operations Reports to: The General Manager Responsibilities (*Catering ... customer service, safety, harassment, etc. * Work with Regional Executive Chef, warehouse & chef ...

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Director Of Customer Service information

See Decatur, GA salary details

$38.1K

$120.4K

$191.8K

How much do director of customer service jobs pay per year?

As of Aug 4, 2026, the average yearly pay for director of customer service in Decatur, GA is $120,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $144,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
More about Director Of Customer Service jobs
What are popular job titles related to Director Of Customer Service jobs in Decatur, GA? For Director Of Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Director Of Customer Service jobs in Decatur, GA look for? The top searched job categories for Director Of Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Of Customer Service jobs? Cities near Decatur, GA with the most Director Of Customer Service job openings:
Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in Decatur, GA as of June 2026, with employment types broken down into 44% Full Time, 27% Temporary, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $120,419 per year, or $57.9 per hour.

Director of Customer Success

Interface

Atlanta, GA • Hybrid

Full-time

Posted 28 days ago

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industryfirst innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

Reporting to the Vice President of Sales, the Director of Customer Success is responsible for overseeing all facets of the Customer Success Organization at Interface, supporting the entire product portfolio, ensuring exceptional performance across customer engagement, operational efficiency, and sales support. This role leads the Customer Success Managers and their teams, ensuring that all business objectives and deliverables are achieved while fostering a culture of continuous improvement and excellence. While our preference is for someone based in or near our Atlanta headquarters, we're also excited to connect with candidates who are open to relocating for the opportunity.

The Director will ensure that Interface customers receive a world-class experience throughout their entire process-moving orders smoothly, accurately, and efficiently through every stage. This role also ensures that Interface Sales Teams operate at maximum effectiveness through superior sales support, seamless collaboration, and strategic resource alignment.

A critical component of this position is expertise in Salesforce, leveraging the platform to drive data visibility, process automation, and actionable insights that enhance customer relationships and business outcomes.

Skills and Experience

  • Minimum 10 years of progressive experience in Customer Success, Customer Service, Operations, or Sales Enablement roles
  • Proven management experience, including leadership of large teams across multiple workflows and geographies
  • Demonstrated ability to solve complex business challenges and drive operational efficiency
  • Experience in B2B and made-to-order manufacturing environments
  • Expert-level proficiency in Salesforce, with the ability to translate business needs into system workflows and reporting
  • Optimistic, persistent, and organized mindset with a passion for customer excellence
  • Strong ability to develop, mentor, and grow teams, cultivating high engagement and performance, driving accountability and continuous skills development
  • Detail-oriented with the ability to connect foundational process improvements to broader business outcomes
  • Comfortable managing and leading through organizational change and complexity

Educational Requirements

  • Bachelor's Degree preferred

Essential Duties and Responsibilities

  • Oversee all aspects of the Customer Success Department, including customer care, business operations, and sales support
  • Lead and develop the Customer Success Managers, ensuring consistent execution, team growth, and alignment with company goals
  • Deliver on Sales Transformation initiatives by integrating multiple departments into one cohesive Customer Success function that drives simplification, efficiency, and superior experiences
  • Lead change management and transformation efforts while maintaining high service levels for both internal and external stakeholders
  • Optimize department resources and processes to create synergy between Order Entry, Order Management, and Sales Support
  • Work with the VP of Sales Enablement to define and execute the strategic direction for the Customer Success organization, aligning objectives with Interface's overall business strategy
  • Build and maintain a culture centered on mentoring, training, and continuous improvement
  • Ensure adherence to performance metrics, including order entry timeliness (within 24 hours), order management accuracy, and sales support responsiveness
  • Leverage Salesforce to monitor KPIs, improve customer insights, streamline workflows, and enhance decision-making
  • Lead and manage departmental projects
  • Serve as a key business leader on the Interface LaGrange campus, collaborating across functions to improve customer and operational outcomes
  • Other duties as assigned by executive leadership

#LI-Hybrid

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us onFacebook,Instagram,LinkedIn,andPinterest.

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.

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