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Director Of Customer Service Jobs in Decatur, GA

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Implement tools, automation, and processes to improve efficiency, scalability, and self-service ...

ASSA ABLOY

Director of Engineering

Kennesaw, GA

Our expertise in customer journey mapping, innovation, and service design leads to the invention of ... The Director of Engineering will lead engineering execution across product development ...

Assa Abloy

Director of Engineering

Kennesaw, GA · On-site

Our expertise in customer journey mapping, innovation, and service design leads to the invention of ... The Director of Engineering will lead engineering execution across product development ...

Superior Essex

VP of Customer Experience

Atlanta, GA

$133K - $170K/yr

Oversight of Superior Essex Customer Service / Inside Sales organization. * Responsible for quality system execution, maintenance and registration. * Responsible for team collaboration with finance ...

TriNet

Director, Customer Marketing

Dunwoody, GA · On-site

TriNet is a leading provider of comprehensive human resources solutions for small to midsize ... Our full-service HR solutions include features such as payroll processing, human capital consulting ...

TriNet

Director, Customer Marketing

Dunwoody, GA · On-site

TriNet is a leading provider of comprehensive human resources solutions for small to midsize ... Our full-service HR solutions include features such as payroll processing, human capital consulting ...

Superior Essex Inc.

VP of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

Oversight of Superior Essex Customer Service / Inside Sales organization. * Responsible for quality system execution, maintenance and registration. * Responsible for team collaboration with finance ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Implement tools, automation, and processes to improve efficiency, scalability, and self-service ...

Marriott

Director of Operations

College Park, GA · On-site

Position works with direct reports (department heads) to develop and implement departmental ... and services to meet or exceed the needs and expectations of the brand's target customer and ...

Marriott

Director of Operations

College Park, GA

Position works with direct reports (department heads) to develop and implement departmental ... and services to meet or exceed the needs and expectations of the brand's target customer and ...

Harborview Decatur

Director of Nursing

Decatur, GA

Director of Nursing Top pay and benefits! Who we are As a faith-based organization, our mission is ... Provide expertise in hospice care and acute care services * Duties as assigned What You Must Have

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All JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Decatur, GA

Director Of Customer Service information

See Decatur, GA salary details

$38.1K

$120.4K

$191.8K

How much do director of customer service jobs pay per year?

As of Jun 25, 2026, the average yearly pay for director of customer service in Decatur, GA is $120,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $144,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Customer Service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a Director of Customer Service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Vice President of Customer Service or Customer Service Director, with salaries exceeding $150,000 annually. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often complemented by advanced certifications or industry knowledge.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What jobs pay 2000 a day?

High-paying roles such as a Director of Customer Service typically do not earn $2,000 per day, as their annual salaries usually range from $70,000 to $150,000. However, some specialized freelance consultants, executive-level contractors, or business owners in certain industries can earn $2,000 or more daily, often requiring extensive experience, certifications, or a strong client base.

What Does a Director of Customer Service Do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What is the role of a customer service director?

A customer service director oversees the customer service department, develops strategies to improve customer satisfaction, manages staff, and ensures service standards are met. They often analyze customer feedback, implement training programs, and collaborate with other departments to enhance overall customer experience.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $70,000 and $130,000 annually, with the median salary around $100,000. Compensation varies based on industry, company size, experience, and location, and often includes leadership responsibilities and strategic planning skills.

What does a Director of Customer Service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
More about Director Of Customer Service jobs
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Director Of Customer Service jobs near you
Director of Engineering

Director of Engineering

Atlas Roofing Corporation

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Atlas Roofing Corporation rating

9.1

Company rating: 9.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Atlas Roofing Corporation, a privately owned company, established in 1982, is an international and multi-divisional manufacturer of roofing, sheathing, facer, and insulation product solutions.
From a single asphalt shingle manufacturing facility in 1982, Atlas has grown to 36 facilities in North America providing worldwide product distribution. Today, products from the company's four major divisions, Polyiso Roof & Wall Insulation, Shingle & Underlayment, Molded Products, and Web Technologies, are manufactured in state-of-the-art facilities and shipped from our network of manufacturing plants and distribution facilities in the United States, Canada, and Mexico. It's amazing how our customer-first philosophy has grown on our clients.
Atlas protects because WE Care! Live, Work, Play!
Director of Engineering POSITION SUMMARY:
The Director of Engineering will lead and oversee all engineering functions within the SUV division, ensuring the design, development, and implementation of innovative systems and solutions. This role is responsible for leading a team of project managers, driving technical excellence, optimizing processes, ensuring compliance with industry standards, and supporting the company's growth through strategic engineering initiatives.
Director of Engineering ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Director of Engineering Leadership & Strategy-
• Develop and execute the engineering strategy aligned with company goals.
• Lead, mentor, and manage the engineering team to foster a culture of innovation and continuous improvement.
• Collaborate with executive leadership on long-term planning and technology adoption.
• Develop and execute multi-year capital plans including ROI analysis, vendor selection, project management, and start-up support.
• Ability to drive innovation and process improvements.
• Lead strategic vendor and partner relationships for materials and technology sourcing.
Director of Engineering Design & Development-
• Help drive R&D initiatives for new roofing technologies and energy-efficient solutions.
• Develop succession planning and talent development programs within the engineering department.
Director of Engineering Project Management-
• Implement quality assurance processes for engineering deliverables.
• Coordinate with operations, sales, and procurement teams for seamless project execution.
• Implement project management best practices and tools for efficiency.
• Monitor progress and provide regular updates to stakeholders.
• Resolve technical challenges promptly to avoid delays.
Director of Engineering Innovation & Technology-
• Identify and integrate emerging technologies (e.g., advanced materials, automation, digital tools).
• Support the adoption of Procore, Bluebeam, CAD, and other engineering software for design optimization.
• Explore opportunities for automation in roofing installation and manufacturing.
Director of Engineering EDUCATION & EXPERIENCE-
  • Bachelor's Degree in Engineering
  • 1O+ years' experience in Manufacturing, with at least 5 years in a leadership role within construction or roofing industry.
  • Proven track record in managing complex engineering projects and teams
  • Excellent leadership, communication, and problem-solving skills.
  • Demonstrated knowledge and experience in developing, implementing and managing high performance work systems and teams
  • Must have excellent oral and written communication skills
  • Computer skills (Excel, Word, Power Point, CAD, Procore etc.)
  • Preferred but not required Project Management Professional (PMP) Certification

Total Compensation
Atlas Roofing Corporation offers competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.
Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
No calls or agencies please.
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